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Client portal initial - add functionality to post ticket replies

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This commit is contained in:
Marcus Hill
2022-03-19 19:10:36 +00:00
parent e391027a46
commit 76cad07566
4 changed files with 100 additions and 20 deletions
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44
portal/ticket.php
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@@ -48,26 +48,54 @@ if(isset($_GET['id']) && intval($_GET['id'])) {
<div class="container">
<h2>Ticket Details - <?php echo $ticket['ticket_subject'] ?></h2>
<p>State: <?php echo $ticket['ticket_status'] ?></p>
<p>Priority: <?php echo $ticket['ticket_priority'] ?></p>
<p>
Reference: <?php echo $ticket['ticket_prefix'], $ticket['ticket_number'] ?>
<br>
State: <?php echo $ticket['ticket_status'] ?>
<br>
Priority: <?php echo $ticket['ticket_priority'] ?>
</p>
<hr>
<?php if($ticket['ticket_status'] !== "Closed") { ?>
<div class="form-group">
<form action="portal_post.php" method="post">
<div class="form-group">
<textarea class="form-control" name="comment" placeholder="Add comments.."></textarea>
</div>
<input type="hidden" name="ticket_id" value="<?php echo $ticket['ticket_id'] ?>">
<button type="submit" class="btn btn-primary" name="add_ticket_comment">Add comment</button>
</form>
</div>
<hr>
<?php } ?>
<?php
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Public' ORDER BY ticket_reply_id DESC");
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL AND ticket_reply_type != 'Internal' ORDER BY ticket_reply_id DESC");
while($row = mysqli_fetch_array($sql)){;
$ticket_reply_id = $row['ticket_reply_id'];
$ticket_reply = $row['ticket_reply'];
$ticket_reply_created_at = $row['ticket_reply_created_at'];
$ticket_reply_by = $row['ticket_reply_by'];
$ticket_reply_by_display = $row['user_name'];
$user_id = $row['user_id'];
$user_avatar = $row['user_avatar'];
$user_initials = initials($row['user_name']);
$ticket_reply_type = $row['ticket_reply_type'];
if($ticket_reply_type == "Client"){
$ticket_reply_by_display = $row['contact_name'];
$user_initials = initials($row['contact_name']);
}
else{
$ticket_reply_by_display = $row['user_name'];
$user_id = $row['user_id'];
$user_avatar = $row['user_avatar'];
$user_initials = initials($row['user_name']);
}
?>
<div class="card card-outline card-info mb-3">
<div class="card card-outline <?php if($ticket_reply_type == 'Client') {echo "card-warning"; } else{ echo "card-info"; } ?> mb-3">
<div class="card-header">
<h3 class="card-title">
<div class="media">