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Client portal initial - add functionality to post ticket replies

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This commit is contained in:
Marcus Hill
2022-03-19 19:10:36 +00:00
parent e391027a46
commit 76cad07566
4 changed files with 100 additions and 20 deletions
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25
ticket.php
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@@ -266,7 +266,7 @@ if(isset($_GET['ticket_id'])){
<?php } ?>
<?php
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
while($row = mysqli_fetch_array($sql)){;
$ticket_reply_id = $row['ticket_reply_id'];
@@ -275,14 +275,21 @@ if(isset($_GET['ticket_id'])){
$ticket_reply_created_at = $row['ticket_reply_created_at'];
$ticket_reply_updated_at = $row['ticket_reply_updated_at'];
$ticket_reply_by = $row['ticket_reply_by'];
$ticket_reply_by_display = $row['user_name'];
$user_id = $row['user_id'];
$user_avatar = $row['user_avatar'];
$user_initials = initials($row['user_name']);
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
if($ticket_reply_type == "Client"){
$ticket_reply_by_display = $row['contact_name'];
$user_initials = initials($row['contact_name']);
}
else{
$ticket_reply_by_display = $row['user_name'];
$user_id = $row['user_id'];
$user_avatar = $row['user_avatar'];
$user_initials = initials($row['user_name']);
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
}
?>
<div class="card card-outline <?php if($ticket_reply_type == 'Internal'){ echo "card-dark"; }else{ echo "card-info"; } ?> mb-3">
<div class="card card-outline <?php if($ticket_reply_type == 'Internal'){ echo "card-dark"; } elseif($ticket_reply_type == 'Client') {echo "card-warning"; } else{ echo "card-info"; } ?> mb-3">
<div class="card-header">
<h3 class="card-title">
<div class="media">
@@ -302,7 +309,9 @@ if(isset($_GET['ticket_id'])){
<br>
<small class="text-muted"><?php echo $ticket_reply_created_at; ?> <?php if(!empty($ticket_reply_updated_at)){ echo "modified: $ticket_reply_updated_at"; } ?></small>
<br>
<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
<?php if($ticket_reply_type !== "Client") { ?>
<small class="text-muted">Time worked: <?php echo date_format($ticket_reply_time_worked, 'H:i:s'); ?></small>
<?php } ?>
</div>
</div>
</h3>