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No Need for ticket status name or status id when bulk closing tickets

This commit is contained in:
johnnyq 2024-03-30 17:16:01 -04:00
parent 07892afe24
commit 770356ba10
1 changed files with 6 additions and 7 deletions
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13
post/ticket.php
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@ -486,12 +486,13 @@ if (isset($_POST['bulk_assign_ticket'])) {
foreach ($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
$sql = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN ticket_status ON ticket_status = ticket_status_id WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_status = intval($row['ticket_status']);
$ticket_name = sanitizeInput($row['ticket_name']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$client_id = intval($row['ticket_client_id']);
@ -521,7 +522,7 @@ if (isset($_POST['bulk_assign_ticket'])) {
}
// Update ticket & insert reply
mysqli_query($mysqli, "UPDATE tickets SET ticket_assigned_to = $assign_to, ticket_status = '$ticket_status' WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "UPDATE tickets SET ticket_assigned_to = $assign_to, ticket_status = $ticket_status WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
@ -591,7 +592,6 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);
@ -628,17 +628,16 @@ if (isset($_POST['bulk_close_tickets'])) {
// Get a Ticket Count
$ticket_count = count($_POST['ticket_ids']);
// Assign Tech to Selected Tickets
// Close Selected Tickets
if (!empty($_POST['ticket_ids'])) {
foreach ($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id WHERE ticket_id = $ticket_id");
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput($row['ticket_status_name']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);