mirror of https://github.com/itflow-org/itflow
Merge pull request #502 from wrongecho/email-to-ticket
Email to ticket (Beta)
This commit is contained in:
Johnny
GitHub
commit
77fb936099
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@ -369,9 +369,18 @@ if(LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION){
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mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.2.1'");
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}
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//if(CURRENT_DATABASE_VERSION == '0.2.1'){
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if(CURRENT_DATABASE_VERSION == '0.2.1'){
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// Insert queries here required to update to DB version 0.2.2
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mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_email_parse` INT(1) NOT NULL DEFAULT '0' AFTER `config_ticket_from_email`");
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mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_imap_host` VARCHAR(200) NULL DEFAULT NULL AFTER `config_mail_from_name`, ADD `config_imap_port` INT(5) NULL DEFAULT NULL AFTER `config_imap_host`, ADD `config_imap_encryption` VARCHAR(200) NULL DEFAULT NULL AFTER `config_imap_port`;");
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// Then, update the database to the next sequential version
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mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.2.2'");
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}
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//if(CURRENT_DATABASE_VERSION == '0.2.2'){
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// Insert queries here required to update to DB version 0.2.3
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// Then, update the database to the next sequential version
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// mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.2.2'");
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//}
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@ -5,4 +5,4 @@
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* It is used in conjunction with database_updates.php
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*/
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DEFINE("LATEST_DATABASE_VERSION", "0.2.1");
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DEFINE("LATEST_DATABASE_VERSION", "0.2.2");
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@ -0,0 +1,177 @@
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<?php
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/*
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* CRON - Email Parser
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* Process emails and create/update tickets
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*/
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/*
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TODO:
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- Attachments
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- Allow unregistered contacts for clients to create contacts/raise tickets based on email domain
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- Process unregistered contacts/clients into an inbox to allow a ticket to be created/ignored
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- Better handle replying to closed tickets
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- Support for authenticating with OAuth
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- Documentation
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Relate PRs to https://github.com/itflow-org/itflow/issues/225 & https://forum.itflow.org/d/11-road-map & https://forum.itflow.org/d/31-tickets-from-email
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*/
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// Get ITFlow config & helper functions
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include_once("config.php");
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include_once("functions.php");
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// Get settings for the "default" company
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$session_company_id = 1;
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include_once("get_settings.php");
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// Check setting enabled
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if ($config_ticket_email_parse == 0) {
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exit("Feature is not enabled - see Settings > Ticketing > Email-to-ticket parsing");
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}
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// Check IMAP function exists
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if (!function_exists('imap_open')) {
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echo "PHP IMAP extension is not installed, quitting..";
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exit();
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}
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// Prepare connection string with encryption (TLS/SSL/<blank>)
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$imap_mailbox = "$config_imap_host:$config_imap_port/imap/$config_imap_encryption";
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// Connect to host via IMAP
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$imap = imap_open("{{$imap_mailbox}}INBOX", $config_smtp_username, $config_smtp_password);
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// Check connection
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if (!$imap) {
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// Logging
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$extended_log_description = var_export(imap_errors(), true);
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Mail', log_action = 'Error', log_description = 'Failed to connect to IMAP: $extended_log_description', company_id = $session_company_id");
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exit("Could not connect to IMAP");
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}
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// Search for unread (UNSEEN) emails
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$emails = imap_search($imap,'UNSEEN');
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if ($emails) {
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// Sort
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rsort($emails);
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// Loop through each email
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foreach($emails as $email) {
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// Get message details
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$metadata = imap_fetch_overview($imap, $email,0); // Date, Subject, Size
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$header = imap_headerinfo($imap, $email); // To get the From as an email, not a contact name
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$message = imap_fetchbody($imap, $email, 1); // Body
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$from = trim(mysqli_real_escape_string($mysqli, htmlentities(strip_tags($header->from[0]->mailbox . "@" . $header->from[0]->host))));
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$subject = trim(mysqli_real_escape_string($mysqli, htmlentities(strip_tags($metadata[0]->subject))));
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$date = trim(mysqli_real_escape_string($mysqli, htmlentities(strip_tags($metadata[0]->date))));
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// Check if we can identify a ticket number (in square brackets)
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if (preg_match('/\[TCK-\d+\]/', $subject, $ticket_number)) {
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// Get the actual ticket number (without the brackets)
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preg_match('/\d+/', $ticket_number[0], $ticket_number);
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$ticket_number = intval($ticket_number[0]);
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// Split the email into just the latest reply, with some metadata
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// We base this off the string "#--itflow--#" that we prepend the outgoing emails with (similar to the old school --reply above this line--)
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$message = explode("#--itflow--#", $message);
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$message = nl2br(htmlentities(strip_tags($message[0])));
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$message = "<i>Email from: $from at $date:-</i> <br><br>$message";
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// Lookup the ticket ID to add the reply to (just to check in-case the ID is different from the number).
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$ticket_sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_number = '$ticket_number' LIMIT 1");
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$row = mysqli_fetch_array($ticket_sql);
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$ticket_id = $row['ticket_id'];
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$ticket_reply_contact = $row['ticket_contact_id'];
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$ticket_assigned_to = $row['ticket_assigned_to'];
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$client_id = $row['ticket_client_id'];
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$session_company_id = $row['company_id'];
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$ticket_reply_type = 'Public'; // Setting to client as a default value
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// Check the ticket ID is valid
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if (intval($ticket_id) && $ticket_id !== '0') {
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// Check that ticket is open
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if ($row['ticket_status'] == "Closed") {
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// It's closed - let's notify someone that a client tried to reply
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mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$from attempted to re-open ticket ID $ticket_id ($config_ticket_prefix$ticket_number) - check inbox manually to see email', notification_timestamp = NOW(), notification_client_id = '$client_id', company_id = '$session_company_id'");
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} else {
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// Ticket is open, proceed.
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// Check the email matches the contact's email - if it doesn't then mark the reply as internal (so the contact doesn't see it, and the tech can edit/delete if needed)
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// Niche edge case - possibly where CC's on an email reply to a ticket?
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$contact_sql = mysqli_query($mysqli, "SELECT contact_email FROM contacts WHERE contact_id = '$ticket_reply_contact'");
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$row = mysqli_fetch_array($contact_sql);
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if ($from !== $row['contact_email']) {
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$ticket_reply_type = 'Internal';
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$ticket_reply_contact = '0';
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$message = "<b>WARNING: Contact email mismatch</b><br>$message"; // Add a warning at the start of the message - for the techs benefit (think phishing/scams)
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}
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// Sanitize ticket reply
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$comment = trim(mysqli_real_escape_string($mysqli,$message));
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// Add the comment
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$message', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:00:00', ticket_reply_created_at = NOW(), ticket_reply_by = '$ticket_reply_contact', ticket_reply_ticket_id = '$ticket_id', company_id = '$session_company_id'");
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// Update Ticket Last Response Field & set ticket to open as client has replied
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mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Open', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = '$client_id' LIMIT 1");
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echo "Updated existing ticket.<br>";
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Update', log_description = 'Client contact $from updated ticket $subject via email', log_created_at = NOW(), log_client_id = $client_id, company_id = $session_company_id");
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}
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}
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} else {
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// Couldn't match this email to an existing ticket
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// Check if we can match the sender to a pre-existing contact
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$any_contact_sql = mysqli_query($mysqli, "SELECT * FROM contacts WHERE contact_email = '$from' LIMIT 1");
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$row = mysqli_fetch_array($any_contact_sql);
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$contact_id = $row['contact_id'];
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$contact_email = $row['contact_email'];
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$client_id = $row['contact_client_id'];
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$session_company_id = $row['company_id'];
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if ($from == $contact_email) {
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// Prep ticket details
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$message = nl2br(htmlentities(strip_tags($message)));
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$message = trim(mysqli_real_escape_string($mysqli,"<i>Email from: $from at $date:-</i> <br><br>$message"));
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// Get the next Ticket Number and add 1 for the new ticket number
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$ticket_number = $config_ticket_next_number;
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$new_config_ticket_next_number = $config_ticket_next_number + 1;
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mysqli_query($mysqli,"UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = $session_company_id");
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mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 'Open', ticket_created_at = NOW(), ticket_created_by = '0', ticket_contact_id = $contact_id, ticket_client_id = $client_id, company_id = $session_company_id");
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$id = mysqli_insert_id($mysqli);
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// Logging
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echo "Created new ticket.<br>";
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Client contact $from created ticket $subject via email', log_created_at = NOW(), log_client_id = $client_id, company_id = $session_company_id");
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} else {
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// Couldn't match this against a specific client contact -- do nothing for now
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// In the future, we'll try to match on client domain
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// or even log this to an inbox in the ITFlow portal or something to allow a new contact/ticket to be created manually
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}
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}
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}
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}
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@ -35,10 +35,12 @@ function key32gen()
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}
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function initials($str) {
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$ret = '';
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foreach (explode(' ', $str) as $word)
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$ret .= strtoupper($word[0]);
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return $ret;
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if(!empty($str)){
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$ret = '';
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foreach (explode(' ', $str) as $word)
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$ret .= strtoupper($word[0]);
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return $ret;
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}
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}
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function removeDirectory($path) {
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@ -19,6 +19,10 @@ $config_smtp_username = $row['config_smtp_username'];
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$config_smtp_password = $row['config_smtp_password'];
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$config_mail_from_email = $row['config_mail_from_email'];
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$config_mail_from_name = $row['config_mail_from_name'];
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// Mail - IMAP
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$config_imap_host = $row['config_imap_host'];
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$config_imap_port = $row['config_imap_port'];
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$config_imap_encryption = $row['config_imap_encryption'];
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// Defaults
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$config_default_transfer_from_account = $row['config_default_transfer_from_account'];
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@ -53,6 +57,7 @@ $config_ticket_prefix = $row['config_ticket_prefix'];
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$config_ticket_next_number = $row['config_ticket_next_number'];
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$config_ticket_from_name = $row['config_ticket_from_name'];
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$config_ticket_from_email = $row['config_ticket_from_email'];
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$config_ticket_email_parse = $row['config_ticket_email_parse'];
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// Alerts
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$config_enable_cron = $row['config_enable_cron'];
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Binary file not shown.
36
post.php
36
post.php
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@ -809,8 +809,11 @@ if(isset($_POST['edit_mail_settings'])){
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$config_smtp_password = trim(mysqli_real_escape_string($mysqli,$_POST['config_smtp_password']));
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$config_mail_from_email = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_mail_from_email'])));
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$config_mail_from_name = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_mail_from_name'])));
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$config_imap_host = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_imap_host'])));
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$config_imap_port = intval($_POST['config_imap_port']);
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$config_imap_encryption = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_imap_encryption'])));
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mysqli_query($mysqli,"UPDATE settings SET config_smtp_host = '$config_smtp_host', config_smtp_port = $config_smtp_port, config_smtp_encryption = '$config_smtp_encryption', config_smtp_username = '$config_smtp_username', config_smtp_password = '$config_smtp_password', config_mail_from_email = '$config_mail_from_email', config_mail_from_name = '$config_mail_from_name' WHERE company_id = $session_company_id");
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mysqli_query($mysqli,"UPDATE settings SET config_smtp_host = '$config_smtp_host', config_smtp_port = $config_smtp_port, config_smtp_encryption = '$config_smtp_encryption', config_smtp_username = '$config_smtp_username', config_smtp_password = '$config_smtp_password', config_mail_from_email = '$config_mail_from_email', config_mail_from_name = '$config_mail_from_name', config_imap_host = '$config_imap_host', config_imap_port = $config_imap_port, config_imap_encryption = '$config_imap_encryption' WHERE company_id = $session_company_id");
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//Update From Email and From Name if Invoice/Quote or Ticket fields are blank
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@ -838,7 +841,7 @@ if(isset($_POST['edit_mail_settings'])){
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mysqli_query($mysqli,"UPDATE settings SET config_ticket_from_email = '$config_mail_from_email' WHERE company_id = $session_company_id");
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}
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//Logging
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// Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Settings', log_action = 'Modify', log_description = '$session_name modified mail settings', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
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$_SESSION['alert_message'] = "Mail settings updated";
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@ -847,7 +850,7 @@ if(isset($_POST['edit_mail_settings'])){
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}
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if(isset($_POST['test_email'])){
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if(isset($_POST['test_email_smtp'])){
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validateAdminRole();
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@ -886,6 +889,27 @@ if(isset($_POST['test_email'])){
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if(isset($_POST['test_email_imap'])){
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validateAdminRole();
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// Prepare connection string with encryption (TLS/SSL/<blank>)
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$imap_mailbox = "$config_imap_host:$config_imap_port/imap/readonly/$config_imap_encryption";
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// Connect
|
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$imap = imap_open("{{$imap_mailbox}}INBOX", $config_smtp_username, $config_smtp_password);
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||||
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||||
if ($imap) {
|
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$_SESSION['alert_message'] = "Connected successfully";
|
||||
} else {
|
||||
$_SESSION['alert_type'] = "error";
|
||||
$_SESSION['alert_message'] = "Test IMAP connection failed";
|
||||
}
|
||||
|
||||
header("Location: " . $_SERVER["HTTP_REFERER"]);
|
||||
|
||||
}
|
||||
|
||||
if(isset($_POST['edit_invoice_settings'])){
|
||||
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||||
validateAdminRole();
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||||
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@ -939,8 +963,10 @@ if(isset($_POST['edit_ticket_settings'])){
|
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$config_ticket_next_number = intval($_POST['config_ticket_next_number']);
|
||||
$config_ticket_from_email = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_ticket_from_email'])));
|
||||
$config_ticket_from_name = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['config_ticket_from_name'])));
|
||||
$config_ticket_email_parse = intval($_POST['config_ticket_email_parse']);
|
||||
|
||||
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name' WHERE company_id = $session_company_id");
|
||||
|
||||
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse' WHERE company_id = $session_company_id");
|
||||
|
||||
//Logging
|
||||
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Settings', log_action = 'Modify', log_description = 'Ticket settings', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
|
||||
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|
@ -6104,7 +6130,7 @@ if(isset($_POST['add_ticket_reply'])){
|
|||
$mail->isHTML(true); // Set email format to HTML
|
||||
|
||||
$mail->Subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
|
||||
$mail->Body = "Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
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||||
$mail->Body = "<i style='color: #808080'>#--itflow--#</i><br><br>Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been updated.<br><br>--------------------------------<br>$ticket_reply--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";
|
||||
$mail->send();
|
||||
}
|
||||
catch(Exception $e){
|
||||
|
|
|
|||
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|
@ -85,6 +85,40 @@
|
|||
</div>
|
||||
|
||||
<hr>
|
||||
|
||||
<div class="form-group">
|
||||
<label>IMAP Host</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-server"></i></span>
|
||||
</div>
|
||||
<input type="text" class="form-control" name="config_imap_host" placeholder="Incoming Mail Server Address (for email to ticket parsing)" value="<?php echo htmlentities($config_imap_host); ?>">
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<label>IMAP Port</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-plug"></i></span>
|
||||
</div>
|
||||
<input type="number" min="0" class="form-control" name="config_imap_port" placeholder="Incoming Mail Server Port Number (993)" value="<?php echo htmlentities($config_imap_port); ?>">
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="form-group">
|
||||
<label>IMAP Encryption</label>
|
||||
<div class="input-group">
|
||||
<div class="input-group-prepend">
|
||||
<span class="input-group-text"><i class="fa fa-fw fa-lock"></i></span>
|
||||
</div>
|
||||
<select class="form-control" name="config_imap_encryption">
|
||||
<option value=''>None</option>
|
||||
<option <?php if($config_imap_encryption == 'tls'){ echo "selected"; } ?> value="tls">TLS</option>
|
||||
<option <?php if($config_imap_encryption == 'ssl'){ echo "selected"; } ?> value="ssl">SSL</option>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<button type="submit" name="edit_mail_settings" class="btn btn-primary">Save</button>
|
||||
|
||||
|
|
@ -96,14 +130,14 @@
|
|||
|
||||
<div class="card card-dark">
|
||||
<div class="card-header">
|
||||
<h3 class="card-title"><i class="fa fa-fw fa-paper-plane"></i> Test Email</h3>
|
||||
<h3 class="card-title"><i class="fa fa-fw fa-paper-plane"></i> Test Email Sending</h3>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
<form action="post.php" method="post" autocomplete="off">
|
||||
<div class="input-group">
|
||||
<input type="email" class="form-control " name="email" placeholder="Email address to test">
|
||||
<div class="input-group-append">
|
||||
<button type="submit" name="test_email" class="btn btn-success"><i class="fa fa-fw fa-paper-plane"></i> Send</button>
|
||||
<button type="submit" name="test_email_smtp" class="btn btn-success"><i class="fa fa-fw fa-paper-plane"></i> Send</button>
|
||||
</div>
|
||||
</div>
|
||||
</form>
|
||||
|
|
@ -112,4 +146,21 @@
|
|||
|
||||
<?php } ?>
|
||||
|
||||
<?php if(!empty($config_smtp_username) && !empty($config_smtp_password) && !empty($config_imap_host) && !empty($config_imap_port)){ ?>
|
||||
|
||||
<div class="card card-dark">
|
||||
<div class="card-header">
|
||||
<h3 class="card-title"><i class="fa fa-fw fa-paper-plane"></i> Test Email Receiving</h3>
|
||||
</div>
|
||||
<div class="card-body">
|
||||
<form action="post.php" method="post" autocomplete="off">
|
||||
<div class="input-group-append">
|
||||
<button type="submit" name="test_email_imap" class="btn btn-success"><i class="fa fa-fw fa-inbox"></i> Test</button>
|
||||
</div>
|
||||
</form>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<?php } ?>
|
||||
|
||||
<?php include("footer.php");
|
||||
|
|
@ -46,6 +46,12 @@
|
|||
<input type="text" class="form-control" name="config_ticket_from_name" placeholder="Name" value="<?php echo htmlentities($config_ticket_from_name); ?>">
|
||||
</div>
|
||||
</div>
|
||||
|
||||
|
||||
<div class="custom-control custom-switch mb-2">
|
||||
<input type="checkbox" class="custom-control-input" disabled name="config_ticket_email_parse" <?php if($config_ticket_email_parse == 1){ echo "checked"; } ?> value="1" id="customSwitch1">
|
||||
<label class="custom-control-label" for="customSwitch1">Email-to-ticket parsing (Beta) <small>(email_parser_cron.php must also be added to cron and run every few mins)</small></label>
|
||||
</div>
|
||||
|
||||
<hr>
|
||||
|
||||
|
|
|
|||
|
|
@ -276,7 +276,7 @@ if(isset($_GET['ticket_id'])){
|
|||
<?php
|
||||
$sql = mysqli_query($mysqli,"SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
|
||||
|
||||
while($row = mysqli_fetch_array($sql)){;
|
||||
while($row = mysqli_fetch_array($sql)){
|
||||
$ticket_reply_id = $row['ticket_reply_id'];
|
||||
$ticket_reply = $row['ticket_reply'];
|
||||
$ticket_reply_type = htmlentities($row['ticket_reply_type']);
|
||||
|
|
|
|||
|
|
@ -16,12 +16,14 @@
|
|||
<textarea class="form-control summernote" rows="8" name="ticket_reply"><?php echo $ticket_reply; ?></textarea>
|
||||
</div>
|
||||
|
||||
<?php if(!empty($ticket_reply_time_worked)) { ?>
|
||||
<b>Time worked</b>
|
||||
<div class="col-3">
|
||||
<div class="form-group">
|
||||
<input class="form-control timepicker" id="time_worked" name="time" type="time" step="1" value="<?php echo date_format($ticket_reply_time_worked, 'H:i:s') ?>"/>
|
||||
</div>
|
||||
</div>
|
||||
<?php } ?>
|
||||
|
||||
</div>
|
||||
<div class="modal-footer bg-white">
|
||||
|
|
|
|||
Loading…
Reference in New Issue