AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-02-28 19:04:52 +00:00
Code Issues Packages Projects Releases Wiki Activity

feat. Updated Bulk Close Ticket to allow for a Private Note instead of public

Browse Source
This commit is contained in:
johnnyq
2024-01-31 14:49:25 -05:00
parent 5818c7fe18
commit 7975505823
2 changed files with 18 additions and 2 deletions
Download Patch File Download Diff File Expand all files Collapse all files

10
post/ticket.php
View File

@@ -620,6 +620,12 @@ if (isset($_POST['bulk_close_tickets'])) {
// POST variables
$details = mysqli_escape_string($mysqli, $_POST['bulk_details']);
$private_note = intval($_POST['bulk_private_note']);
if($private_note == 1){
$ticket_reply_type = 'Internal';
} else {
$ticket_reply_type = 'Public';
}
// Get a Ticket Count
$ticket_count = count($_POST['ticket_ids']);
@@ -642,13 +648,13 @@ if (isset($_POST['bulk_close_tickets'])) {
// Update ticket & insert reply
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed' WHERE ticket_id = $ticket_id");
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Close', log_description = '$session_name closed $ticket_prefix$ticket_number - $ticket_subject in a bulk action', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
// Client notification email
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && $private_note == 0) {
// Get Contact details
$ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email FROM tickets