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itflow
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Calculate more ticket response counts

This commit is contained in:
johnnyq 2024-05-30 15:05:13 -04:00
parent f091d94282
commit 8c007ea7b1
1 changed files with 20 additions and 4 deletions
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24
ticket.php
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@ -208,6 +208,22 @@ if (isset($_GET['ticket_id'])) {
$row = mysqli_fetch_array($ticket_responses_sql);
$ticket_responses = intval($row['ticket_responses']);
$ticket_all_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_all_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_all_comments_sql);
$ticket_all_comments_count = intval($row['ticket_all_comments_count']);
$ticket_internal_notes_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_internal_notes_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Internal' AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_internal_notes_sql);
$ticket_internal_notes_count = intval($row['ticket_internal_notes_count']);
$ticket_public_comments_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_public_comments_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND (ticket_reply_type = 'Public' OR ticket_reply_type = 'Client') AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_public_comments_sql);
$ticket_public_comments_count = intval($row['ticket_public_comments_count']);
$ticket_events_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_events_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Event' AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_events_sql);
$ticket_events_count = intval($row['ticket_events_count']);
// Get & format asset warranty expiry
$date = date('Y-m-d H:i:s');
@ -623,19 +639,19 @@ if (isset($_GET['ticket_id'])) {
<li class="nav-item">
<button class="nav-link active" id="all-comments-tab" data-toggle="tab" data-target="#allComments" type="button">
All Comments
<span class="right badge badge-pill badge-dark ml-2"><?php echo $ticket_responses; ?></span>
<span class="right badge badge-pill badge-dark ml-2"><?php echo $ticket_all_comments_count; ?></span>
</button>
</li>
<li class="nav-item">
<button class="nav-link" id="public-comments-tab" data-toggle="tab" data-target="#publicComments" type="button">
Public
<span class="right badge badge-pill badge-dark ml-2"><?php echo $ticket_responses; ?></span>
<span class="right badge badge-pill badge-dark ml-2"><?php echo $ticket_public_comments_count; ?></span>
</button>
</li>
<li class="nav-item">
<button class="nav-link" id="notes-tab" data-toggle="tab" data-target="#notes" type="button">
Notes
<span class="right badge badge-pill badge-dark ml-2"><?php echo $ticket_responses; ?></span>
<span class="right badge badge-pill badge-dark ml-2"><?php echo $ticket_internal_notes_count; ?></span>
</button>
</li>
<li class="nav-item ml-auto">
@ -647,7 +663,7 @@ if (isset($_GET['ticket_id'])) {
<li class="nav-item">
<button class="nav-link" id="tasks-tab" data-toggle="tab" data-target="#tasks" type="button">
Tasks
<span class="right badge badge-pill badge-dark ml-2"><?php echo $ticket_responses; ?></span>
<span class="right badge badge-pill badge-dark ml-2"><?php echo $task_count; ?></span>
</button>
</li>
</ul>