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Add total time worked to 'Tickets by client' report

This commit is contained in:
Marcus Hill 2024-05-04 21:32:03 +01:00
parent c0fc957617
commit 8d5c71f043
1 changed files with 8 additions and 1 deletions
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9
report_ticket_by_client.php
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@ -50,7 +50,7 @@ if (isset($_GET['year'])) {
$sql_ticket_years = mysqli_query($mysqli, "SELECT DISTINCT YEAR(ticket_created_at) AS ticket_year FROM tickets ORDER BY ticket_year DESC");
$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients ORDER BY client_name ASC");
$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients WHERE client_archived_at IS NULL ORDER BY client_name ASC");
?>
@ -79,6 +79,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
<th>Client</th>
<th class="text-right">Tickets raised</th>
<th class="text-right">Tickets closed</th>
<th class="text-right">Time worked <i>(H:M:S)</i></th>
<th class="text-right">Avg time to close</th>
</tr>
</thead>
@ -101,6 +102,11 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
// Used to calculate average time to close tickets that were raised in period specified
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_closed_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL");
// Calculate total time tracked towards tickets in the period
$sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL");
$row = mysqli_fetch_array($sql_time);
$ticket_total_time_worked = nullable_htmlentities($row['total_time']);
if ($ticket_raised_count > 0) {
// Calculate average time to solve
@ -120,6 +126,7 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
<td><?php echo $client_name; ?></td>
<td class="text-right"><?php echo $ticket_raised_count; ?></td>
<td class="text-right"><?php echo $ticket_closed_count; ?></td>
<td class="text-right"><?php echo $ticket_total_time_worked; ?></td>
<td class="text-right"><?php echo secondsToTime($total); ?></td>
</tr>
<?php