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Merge pull request #1016 from itflow-org/resolved-ticket-report

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Change ticket by client report to report on resolved, not closed tickets
This commit is contained in:
Johnny
2024-08-29 15:34:31 -04:00
committed by GitHub
parent b42a4db6ca 437067fcc7
commit 8ddb450f6f
1 changed files with 15 additions and 13 deletions
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28
report_ticket_by_client.php
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@@ -5,6 +5,8 @@ require_once "inc_all_reports.php";
validateTechRole(); validateTechRole();
function secondsToTime($inputSeconds) { function secondsToTime($inputSeconds) {
$inputSeconds = floor($inputSeconds);
$secondsInAMinute = 60; $secondsInAMinute = 60;
$secondsInAnHour = 60 * $secondsInAMinute; $secondsInAnHour = 60 * $secondsInAMinute;
$secondsInADay = 24 * $secondsInAnHour; $secondsInADay = 24 * $secondsInAnHour;
@@ -78,9 +80,9 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
<tr> <tr>
<th>Client</th> <th>Client</th>
<th class="text-right">Tickets raised</th> <th class="text-right">Tickets raised</th>
<th class="text-right">Tickets closed</th> <th class="text-right">Tickets resolved</th>
<th class="text-right">Total Time worked <i>(H:M:S)</i></th> <th class="text-right">Total Time worked <i>(H:M:S)</i></th>
<th class="text-right">Avg time to close</th> <th class="text-right">Avg time to resolve</th>
</tr> </tr>
</thead> </thead>
<tbody> <tbody>
@@ -94,13 +96,13 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$row = mysqli_fetch_array($sql_ticket_raised_count); $row = mysqli_fetch_array($sql_ticket_raised_count);
$ticket_raised_count = intval($row['ticket_raised_count']); $ticket_raised_count = intval($row['ticket_raised_count']);
// Calculate total tickets raised in period that are closed // Calculate total tickets raised in period that are resolved
$sql_ticket_closed_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_closed_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL"); $sql_ticket_resolved_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_resolved_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
$row = mysqli_fetch_array($sql_ticket_closed_count); $row = mysqli_fetch_array($sql_ticket_resolved_count);
$ticket_closed_count = intval($row['ticket_closed_count']); $ticket_resolved_count = intval($row['ticket_resolved_count']);
// Used to calculate average time to close tickets that were raised in period specified // Used to calculate average time to resolve tickets that were raised in period specified
$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_closed_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL"); $sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_resolved_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
// Calculate total time tracked towards tickets in the period // Calculate total time tracked towards tickets in the period
$sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL"); $sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL");
@@ -114,21 +116,21 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
$total = 0; $total = 0;
while ($row = mysqli_fetch_array($sql_tickets)) { while ($row = mysqli_fetch_array($sql_tickets)) {
$openedTime = new DateTime($row['ticket_created_at']); $openedTime = new DateTime($row['ticket_created_at']);
$closedTime = new DateTime($row['ticket_closed_at']); $resolvedTime = new DateTime($row['ticket_resolved_at']);
$total += ($closedTime->getTimestamp() - $openedTime->getTimestamp()); $total += ($resolvedTime->getTimestamp() - $openedTime->getTimestamp());
$count++; $count++;
} }
$avg_time_to_close = $total / $count; $avg_time_to_resolve = $total / $count;
?> ?>
<tr> <tr>
<td><?php echo $client_name; ?></td> <td><?php echo $client_name; ?></td>
<td class="text-right"><?php echo $ticket_raised_count; ?></td> <td class="text-right"><?php echo $ticket_raised_count; ?></td>
<td class="text-right"><?php echo $ticket_closed_count; ?></td> <td class="text-right"><?php echo $ticket_resolved_count; ?></td>
<td class="text-right"><?php echo $ticket_total_time_worked; ?></td> <td class="text-right"><?php echo $ticket_total_time_worked; ?></td>
<td class="text-right"><?php echo secondsToTime($avg_time_to_close); ?></td> <td class="text-right"><?php echo secondsToTime($avg_time_to_resolve); ?></td>
</tr> </tr>
<?php <?php
} }