mirror of https://github.com/itflow-org/itflow
Enhance tickets by client report
Enhancements ot the tickets by client report - Breakdown tickets by priority (low/med/high) - Breakdown stats per month, in addition to the existing per-year breakdown
This commit is contained in:
Marcus Hill
parent
8ddb450f6f
commit
91db3e2f37
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@ -50,6 +50,12 @@ if (isset($_GET['year'])) {
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$year = date('Y');
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}
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if (isset($_GET['month'])) {
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$month = intval($_GET['month']);
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} else {
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$month = date('m');
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}
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$sql_ticket_years = mysqli_query($mysqli, "SELECT DISTINCT YEAR(ticket_created_at) AS ticket_year FROM tickets ORDER BY ticket_year DESC");
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$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients WHERE client_archived_at IS NULL ORDER BY client_name ASC");
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@ -72,73 +78,220 @@ $sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients
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<option <?php if ($year == $ticket_year) { ?> selected <?php } ?> > <?php echo $ticket_year; ?></option>
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<?php } ?>
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</select>
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<select onchange="this.form.submit()" class="form-control" name="month">
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<option <?php if ($month == 1) { echo 'selected'; } ?> value="1">January</option>
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<option <?php if ($month == 2) { echo 'selected'; } ?> value="2">February</option>
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<option <?php if ($month == 3) { echo 'selected'; } ?> value="3">March</option>
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<option <?php if ($month == 4) { echo 'selected'; } ?> value="4">April</option>
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<option <?php if ($month == 5) { echo 'selected'; } ?> value="5">May</option>
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<option <?php if ($month == 6) { echo 'selected'; } ?> value="6">June</option>
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<option <?php if ($month == 7) { echo 'selected'; } ?> value="7">July</option>
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<option <?php if ($month == 8) { echo 'selected'; } ?> value="8">August</option>
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<option <?php if ($month == 9) { echo 'selected'; } ?> value="9">September</option>
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<option <?php if ($month == 10) { echo 'selected'; } ?> value="10">October</option>
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<option <?php if ($month == 11) { echo 'selected'; } ?> value="11">November</option>
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<option <?php if ($month == 12) { echo 'selected'; } ?> value="12">December</option>
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</select>
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</form>
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<div class="table-responsive-sm">
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<table class="table table-striped">
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<thead>
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<tr>
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<th>Client</th>
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<th class="text-right">Tickets raised</th>
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<th class="text-right">Tickets resolved</th>
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<th class="text-right">Total Time worked <i>(H:M:S)</i></th>
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<th class="text-right">Avg time to resolve</th>
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</tr>
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</thead>
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<tbody>
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<?php
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while ($row = mysqli_fetch_array($sql_clients)) {
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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// Calculate total tickets raised in period
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$sql_ticket_raised_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_raised_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id");
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$row = mysqli_fetch_array($sql_ticket_raised_count);
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$ticket_raised_count = intval($row['ticket_raised_count']);
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// Calculate total tickets raised in period that are resolved
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$sql_ticket_resolved_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_resolved_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
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$row = mysqli_fetch_array($sql_ticket_resolved_count);
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$ticket_resolved_count = intval($row['ticket_resolved_count']);
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// Used to calculate average time to resolve tickets that were raised in period specified
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$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_resolved_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
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// Calculate total time tracked towards tickets in the period
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$sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL");
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$row = mysqli_fetch_array($sql_time);
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$ticket_total_time_worked = nullable_htmlentities($row['total_time']);
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if ($ticket_raised_count > 0) {
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// Calculate average time to solve
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$count = 0;
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$total = 0;
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while ($row = mysqli_fetch_array($sql_tickets)) {
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$openedTime = new DateTime($row['ticket_created_at']);
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$resolvedTime = new DateTime($row['ticket_resolved_at']);
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$total += ($resolvedTime->getTimestamp() - $openedTime->getTimestamp());
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$count++;
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}
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$avg_time_to_resolve = $total / $count;
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?>
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<div class="card card-dark mb-3">
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<div class="card-header">
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<h3 class="card-title"><i class="fas fa-fw fa-chart-area mr-2"></i>Yearly (<?php echo $year; ?>)</h3>
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</div>
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<div class="card-body">
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<div class="table-responsive-sm">
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<table class="table table-striped">
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<thead>
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<tr>
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<td><?php echo $client_name; ?></td>
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<td class="text-right"><?php echo $ticket_raised_count; ?></td>
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<td class="text-right"><?php echo $ticket_resolved_count; ?></td>
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<td class="text-right"><?php echo $ticket_total_time_worked; ?></td>
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<td class="text-right"><?php echo secondsToTime($avg_time_to_resolve); ?></td>
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<th>Client</th>
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<th class="text-right">Tickets raised</th>
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<th class="text-right">By priority: Low</th>
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<th class="text-right">By priority: Med</th>
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<th class="text-right">By priority: High</th>
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<th class="text-right">Tickets resolved</th>
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<th class="text-right">Total Time worked <i>(H:M:S)</i></th>
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<th class="text-right">Avg time to resolve</th>
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</tr>
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</thead>
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<tbody>
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<?php
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}
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}
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?>
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</tbody>
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</table>
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while ($row = mysqli_fetch_array($sql_clients)) {
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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// Calculate total tickets raised in period
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$sql_ticket_raised_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_raised_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id");
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$row = mysqli_fetch_array($sql_ticket_raised_count);
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$ticket_raised_count = intval($row['ticket_raised_count']);
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// Calculate total tickets raised in period that are resolved
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$sql_ticket_resolved_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_resolved_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
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$row = mysqli_fetch_array($sql_ticket_resolved_count);
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$ticket_resolved_count = intval($row['ticket_resolved_count']);
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// Breakdown tickets for each priority - Low
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$sql_low_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS low_ticket_count FROM TICKETS WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_priority = 'Low'");
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$row = mysqli_fetch_array($sql_low_ticket_count);
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$low_ticket_count = intval($row['low_ticket_count']);
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// Breakdown tickets for each priority - Low
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$sql_med_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS med_ticket_count FROM TICKETS WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_priority = 'Medium'");
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$row = mysqli_fetch_array($sql_med_ticket_count);
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$med_ticket_count = intval($row['med_ticket_count']);
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// Breakdown tickets for each priority - Low
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$sql_high_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS high_ticket_count FROM TICKETS WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_priority = 'High'");
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$row = mysqli_fetch_array($sql_high_ticket_count);
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$high_ticket_count = intval($row['high_ticket_count']);
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// Used to calculate average time to resolve tickets that were raised in period specified
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$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_resolved_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
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// Calculate total time tracked towards tickets in the period
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$sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL");
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$row = mysqli_fetch_array($sql_time);
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$ticket_total_time_worked = nullable_htmlentities($row['total_time']);
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if ($ticket_raised_count > 0 || $ticket_resolved_count > 0) {
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$avg_time_to_resolve = '-';
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if ($ticket_resolved_count > 0) {
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// Calculate average time to solve
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$count = 0;
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$total = 0;
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while ($row = mysqli_fetch_array($sql_tickets)) {
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$openedTime = new DateTime($row['ticket_created_at']);
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$resolvedTime = new DateTime($row['ticket_resolved_at']);
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$total += ($resolvedTime->getTimestamp() - $openedTime->getTimestamp());
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$count++;
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}
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$avg_time_to_resolve = secondsToTime($total / $count);
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}
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?>
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<tr>
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<td><?php echo $client_name; ?></td>
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<td class="text-right"><?php echo $ticket_raised_count; ?></td>
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<td class="text-right"><?php echo $low_ticket_count; ?></td>
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<td class="text-right"><?php echo $med_ticket_count; ?></td>
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<td class="text-right"><?php echo $high_ticket_count; ?></td>
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<td class="text-right"><?php echo $ticket_resolved_count; ?></td>
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<td class="text-right"><?php echo $ticket_total_time_worked; ?></td>
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<td class="text-right"><?php echo $avg_time_to_resolve; ?></td>
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</tr>
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<?php
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}
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}
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?>
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</tbody>
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</table>
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</div>
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</div>
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</div>
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<div class="card card-dark mb-3">
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<div class="card-header">
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<h3 class="card-title"><i class="fas fa-fw fa-chart-area mr-2"></i>Monthly (<?php echo date("F", mktime(1, 1, 1, $month, 1)) . ' ' . $year; ?>)</h3>
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</div>
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<div class="card-body">
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<div class="table-responsive-sm">
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<table class="table table-striped">
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<thead>
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<tr>
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<th>Client</th>
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<th class="text-right">Tickets raised</th>
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<th class="text-right">By priority: Low</th>
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<th class="text-right">By priority: Med</th>
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<th class="text-right">By priority: High</th>
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<th class="text-right">Tickets resolved</th>
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<th class="text-right">Total Time worked <i>(H:M:S)</i></th>
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<th class="text-right">Avg time to resolve</th>
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</tr>
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</thead>
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<tbody>
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<?php
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mysqli_data_seek($sql_clients, 0); // Reset
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while ($row = mysqli_fetch_array($sql_clients)) {
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$client_id = intval($row['client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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// Calculate total tickets raised in period
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$sql_ticket_raised_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_raised_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id");
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$row = mysqli_fetch_array($sql_ticket_raised_count);
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$ticket_raised_count = intval($row['ticket_raised_count']);
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// Calculate total tickets raised in period that are resolved
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$sql_ticket_resolved_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_resolved_count FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
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$row = mysqli_fetch_array($sql_ticket_resolved_count);
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$ticket_resolved_count = intval($row['ticket_resolved_count']);
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// Breakdown tickets for each priority - Low
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$sql_low_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS low_ticket_count FROM TICKETS WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_priority = 'Low'");
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$row = mysqli_fetch_array($sql_low_ticket_count);
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$low_ticket_count = intval($row['low_ticket_count']);
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// Breakdown tickets for each priority - Low
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$sql_med_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS med_ticket_count FROM TICKETS WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_priority = 'Medium'");
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$row = mysqli_fetch_array($sql_med_ticket_count);
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$med_ticket_count = intval($row['med_ticket_count']);
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// Breakdown tickets for each priority - Low
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$sql_high_ticket_count = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS high_ticket_count FROM TICKETS WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_priority = 'High'");
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$row = mysqli_fetch_array($sql_high_ticket_count);
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$high_ticket_count = intval($row['high_ticket_count']);
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// Used to calculate average time to resolve tickets that were raised in period specified
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$sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_resolved_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_resolved_at IS NOT NULL");
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// Calculate total time tracked towards tickets in the period
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$sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL");
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$row = mysqli_fetch_array($sql_time);
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$ticket_total_time_worked = nullable_htmlentities($row['total_time']);
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if ($ticket_raised_count > 0 || $ticket_resolved_count > 0) {
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$avg_time_to_resolve = '-';
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if ($ticket_resolved_count > 0) {
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// Calculate average time to solve
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$count = 0;
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$total = 0;
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while ($row = mysqli_fetch_array($sql_tickets)) {
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$openedTime = new DateTime($row['ticket_created_at']);
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$resolvedTime = new DateTime($row['ticket_resolved_at']);
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$total += ($resolvedTime->getTimestamp() - $openedTime->getTimestamp());
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$count++;
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}
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$avg_time_to_resolve = secondsToTime($total / $count);
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}
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?>
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<tr>
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<td><?php echo $client_name; ?></td>
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<td class="text-right"><?php echo $ticket_raised_count; ?></td>
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<td class="text-right"><?php echo $low_ticket_count; ?></td>
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<td class="text-right"><?php echo $med_ticket_count; ?></td>
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<td class="text-right"><?php echo $high_ticket_count; ?></td>
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<td class="text-right"><?php echo $ticket_resolved_count; ?></td>
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<td class="text-right"><?php echo $ticket_total_time_worked; ?></td>
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<td class="text-right"><?php echo $avg_time_to_resolve; ?></td>
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</tr>
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<?php
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}
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}
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?>
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</tbody>
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</table>
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</div>
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</div>
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</div>
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</div>
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</div>
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