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no need to SQL escape , in the emails, so removed the \, escaping in post invoice, ticket and ticket_email_parser

This commit is contained in:
johnnyq 2024-01-20 18:13:47 -05:00
parent a46e41ce9c
commit 91eff8f9b6
4 changed files with 18 additions and 18 deletions
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8
cron_ticket_email_parser.php
View File

@ -164,7 +164,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
if ($config_ticket_client_general_notifications == 1) {
$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name\,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$data[] = [
'from' => $config_ticket_from_email,
@ -185,7 +185,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$client_name = sanitizeInput($client_row['client_name']);
$email_subject = "ITFlow - New Ticket - $client_name: $subject";
$email_body = "Hello\, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
$data[] = [
'from' => $config_ticket_from_email,
@ -240,7 +240,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id");
$email_subject = "Action required: This ticket is already closed";
$email_body = "Hi there\, <br><br>You\'ve tried to reply to a ticket that is closed - we won\'t see your response. <br><br>Please raise a new ticket by sending a fresh e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$email_body = "Hi there, <br><br>You\'ve tried to reply to a ticket that is closed - we won\'t see your response. <br><br>Please raise a new ticket by sending a fresh e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$data = [
[
@ -333,7 +333,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$tech_name = sanitizeInput($tech_row['user_name']);
$subject = "Ticket updated - [$config_ticket_prefix$ticket_number] - $subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $tech_name\,<br><br>A new reply has been added to the ticket \"$subject\".<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $tech_name,<br><br>A new reply has been added to the ticket \"$subject\".<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$data = [
[

12
post/invoice.php
View File

@ -674,7 +674,7 @@ if (isset($_POST['add_payment'])) {
if ($email_receipt == 1) {
$subject = "Payment Received - Invoice $invoice_prefix$invoice_number";
$body = "Hello $contact_name\,<br><br>We have received your payment in the amount of " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . " for invoice <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>$invoice_prefix$invoice_number</a>. Please keep this email as a receipt for your records.<br><br>Amount: " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . "<br>Balance: " . numfmt_format_currency($currency_format, $invoice_balance, $invoice_currency_code) . "<br><br>Thank you for your business!<br><br><br>--<br>$company_name - Billing Department<br>$config_invoice_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>We have received your payment in the amount of " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . " for invoice <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>$invoice_prefix$invoice_number</a>. Please keep this email as a receipt for your records.<br><br>Amount: " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . "<br>Balance: " . numfmt_format_currency($currency_format, $invoice_balance, $invoice_currency_code) . "<br><br>Thank you for your business!<br><br><br>--<br>$company_name - Billing Department<br>$config_invoice_from_email<br>$company_phone";
// Queue Mail
$email = [
@ -707,7 +707,7 @@ if (isset($_POST['add_payment'])) {
$subject = "Partial Payment Recieved - Invoice $invoice_prefix$invoice_number";
$body = "Hello $contact_name\,<br><br>We have recieved partial payment in the amount of " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . " and it has been applied to invoice <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>$invoice_prefix$invoice_number</a>. Please keep this email as a receipt for your records.<br><br>Amount: " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . "<br>Balance: " . numfmt_format_currency($currency_format, $invoice_balance, $invoice_currency_code) . "<br><br>Thank you for your business!<br><br><br>~<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>We have recieved partial payment in the amount of " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . " and it has been applied to invoice <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>$invoice_prefix$invoice_number</a>. Please keep this email as a receipt for your records.<br><br>Amount: " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . "<br>Balance: " . numfmt_format_currency($currency_format, $invoice_balance, $invoice_currency_code) . "<br><br>Thank you for your business!<br><br><br>~<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
// Queue Mail
$email = [
@ -866,7 +866,7 @@ if (isset($_POST['add_bulk_payment'])) {
$config_invoice_from_email = sanitizeInput($config_invoice_from_email);
$subject = "Payment Received - Multiple Invoices";
$body = "Hello $contact_name\,<br><br>Thank you for your payment of " . numfmt_format_currency($currency_format, $bulk_payment_amount_static, $currency_code) . " We\'ve applied your payment to the following invoices\, updating their balances accordingly:<br><br>$email_body_invoices<br><br><br>We appreciate your continued business!<br><br>Sincerely\,<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>Thank you for your payment of " . numfmt_format_currency($currency_format, $bulk_payment_amount_static, $currency_code) . " We\'ve applied your payment to the following invoices, updating their balances accordingly:<br><br>$email_body_invoices<br><br><br>We appreciate your continued business!<br><br>Sincerely,<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email', email_recipient_name = '$contact_name', email_from = '$config_invoice_from_email', email_from_name = '$config_invoice_from_name', email_subject = '$subject', email_content = '$body'");
@ -989,10 +989,10 @@ if (isset($_GET['email_invoice'])) {
if ($invoice_status == 'Paid') {
$subject = "Invoice $invoice_prefix$invoice_number Receipt";
$body = "Hello $contact_name\,<br><br>Please click on the link below to see your invoice marked <b>paid</b>.<br><br><a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>Invoice Link</a><br><br><br>--<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>Please click on the link below to see your invoice marked <b>paid</b>.<br><br><a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>Invoice Link</a><br><br><br>--<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
} else {
$subject = "Invoice $invoice_prefix$invoice_number";
$body = "Hello $contact_name\,<br><br>Please view the details of the invoice below.<br><br>Invoice: $invoice_prefix$invoice_number<br>Issue Date: $invoice_date<br>Total: " . numfmt_format_currency($currency_format, $invoice_amount, $invoice_currency_code) . "<br>Balance Due: " . numfmt_format_currency($currency_format, $balance, $invoice_currency_code) . "<br>Due Date: $invoice_due<br><br><br>To view your invoice click <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>here</a><br><br><br>--<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>Please view the details of the invoice below.<br><br>Invoice: $invoice_prefix$invoice_number<br>Issue Date: $invoice_date<br>Total: " . numfmt_format_currency($currency_format, $invoice_amount, $invoice_currency_code) . "<br>Balance Due: " . numfmt_format_currency($currency_format, $balance, $invoice_currency_code) . "<br>Due Date: $invoice_due<br><br><br>To view your invoice click <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key\'>here</a><br><br><br>--<br>$company_name - Billing<br>$config_invoice_from_email<br>$company_phone";
}
// Queue Mail
@ -1167,7 +1167,7 @@ if (isset($_GET['force_recurring'])) {
// Email to client
$subject = "Invoice $invoice_prefix$invoice_number";
$body = "Hello $contact_name\,<br><br>Please view the details of the invoice below.<br><br>Invoice: $invoice_prefix$invoice_number<br>Issue Date: $invoice_date<br>Total: $$invoice_amount<br>Due Date: $invoice_due<br><br><br>To view your invoice click <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$new_invoice_id&url_key=$invoice_url_key\'>here</a><br><br><br>--<br>$company_name - Billing<br>$company_phone";
$body = "Hello $contact_name,<br><br>Please view the details of the invoice below.<br><br>Invoice: $invoice_prefix$invoice_number<br>Issue Date: $invoice_date<br>Total: $$invoice_amount<br>Due Date: $invoice_due<br><br><br>To view your invoice click <a href=\'https://$config_base_url/guest_view_invoice.php?invoice_id=$new_invoice_id&url_key=$invoice_url_key\'>here</a><br><br><br>--<br>$company_name - Billing<br>$company_phone";
$data = [

2
post/setting.php
View File

@ -169,7 +169,7 @@ if (isset($_POST['test_email_smtp'])) {
$email_to = sanitizeInput($_POST['email_to']);
$subject = "Test email from ITFlow";
$body = "This is a test email from ITFlow. If you are reading this, it worked!";
$body = "This is a test email from ITFlow. If you are reading this, it worked!";
$data = [
[

14
post/ticket.php
View File

@ -95,7 +95,7 @@ if (isset($_POST['add_ticket'])) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket created [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name\,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail
@ -346,7 +346,7 @@ if (isset($_POST['assign_ticket'])) {
// Allow for un-assigning tickets
if ($assigned_to == 0) {
$ticket_reply = "Ticket unassigned\, pending re-assignment.";
$ticket_reply = "Ticket unassigned, pending re-assignment.";
$agent_name = "No One";
$ticket_status = "Pending-Assignment";
} else {
@ -406,7 +406,7 @@ if (isset($_POST['assign_ticket'])) {
$company_name = sanitizeInput($session_company_name);
$subject = "$config_app_name ticket $ticket_prefix$ticket_number assigned to you";
$body = "Hi $agent_name\, <br><br>A ticket has been assigned to you!<br><br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject <br><br>Thanks\, <br>$session_name<br>$company_name";
$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject <br><br>Thanks, <br>$session_name<br>$company_name";
// Email Ticket Agent
// Queue Mail
@ -542,15 +542,15 @@ if (isset($_POST['add_ticket_reply'])) {
if ($ticket_status == 'Closed') {
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
$body = "Hello $contact_name\,<br><br>Your ticket regarding $ticket_subject has been closed.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance\, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been closed.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} elseif ($ticket_status == 'Auto Close') {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name\,<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your issue is resolved\, you can ignore this email. If you need further assistance\, please respond! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your issue is resolved, you can ignore this email. If you need further assistance, please respond! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} else {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name\,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
}
@ -777,7 +777,7 @@ if (isset($_GET['close_ticket'])) {
$data = [];
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
$body = "Hello $contact_name\,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the issue was resolved to your satisfaction. If you need further assistance\, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail