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You can now set the number of hours before a ticket is automatically closed if autoclose is set

This commit is contained in:
johnnyq 2023-05-07 21:09:18 -04:00
parent 37b375c1d9
commit 93d4f3ebce
7 changed files with 28 additions and 6 deletions
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3
cron.php
View File

@ -41,6 +41,7 @@ $config_ticket_from_name = $row['config_ticket_from_name'];
$config_ticket_from_email = $row['config_ticket_from_email'];
$config_ticket_client_general_notifications = intval($row['config_ticket_client_general_notifications']);
$config_ticket_autoclose = intval($row['config_ticket_autoclose']);
$config_ticket_autoclose_hours = intval($row['config_ticket_autoclose_hours']);
//Get Config for Telemetry
$config_theme = $row['config_theme'];
@ -357,7 +358,7 @@ if ($config_ticket_autoclose == 1) {
$mysqli,
"SELECT * FROM tickets
WHERE ticket_status = 'Auto Close'
AND ticket_updated_at < NOW() - INTERVAL 70 HOUR"
AND ticket_updated_at < NOW() - INTERVAL $config_ticket_autoclose_hours HOUR"
);
while ($row = mysqli_fetch_array($sql_tickets_to_chase)) {

12
database_updates.php
View File

@ -1012,11 +1012,19 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.5.3'");
}
//if (CURRENT_DATABASE_VERSION == '0.5.3') {
if (CURRENT_DATABASE_VERSION == '0.5.3') {
//Insert queries here required to update to DB version 0.5.4
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_autoclose_hours` INT(5) NOT NULL DEFAULT 72 AFTER `config_ticket_autoclose`");
// Then, update the database to the next sequential version
//mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.5.4'");
mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.5.4'");
}
//if (CURRENT_DATABASE_VERSION == '0.5.4') {
//Insert queries here required to update to DB version 0.5.5
// Then, update the database to the next sequential version
//mysqli_query($mysqli, "UPDATE `settings` SET `config_current_database_version` = '0.5.5'");
//}
} else {

2
database_version.php
View File

@ -5,4 +5,4 @@
* It is used in conjunction with database_updates.php
*/
DEFINE("LATEST_DATABASE_VERSION", "0.5.3");
DEFINE("LATEST_DATABASE_VERSION", "0.5.4");

3
db.sql
View File

@ -1099,6 +1099,7 @@ CREATE TABLE `settings` (
`config_ticket_email_parse` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_client_general_notifications` tinyint(1) NOT NULL DEFAULT 1,
`config_ticket_autoclose` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_autoclose_hours` int(5) NOT NULL DEFAULT 72,
`config_enable_cron` tinyint(1) NOT NULL DEFAULT 0,
`config_cron_key` varchar(255) DEFAULT NULL,
`config_recurring_auto_send_invoice` tinyint(1) NOT NULL DEFAULT 1,
@ -1540,4 +1541,4 @@ CREATE TABLE `vendors` (
/*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
/*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */;
-- Dump completed on 2023-05-07 20:45:03
-- Dump completed on 2023-05-07 21:08:34

1
get_settings.php
View File

@ -60,6 +60,7 @@ $config_ticket_from_email = $row['config_ticket_from_email'];
$config_ticket_email_parse = intval($row['config_ticket_email_parse']);
$config_ticket_client_general_notifications = intval($row['config_ticket_client_general_notifications']);
$config_ticket_autoclose = intval($row['config_ticket_autoclose']);
$config_ticket_autoclose_hours = intval($row['config_ticket_autoclose_hours']);
// Cron
$config_enable_cron = intval($row['config_enable_cron']);

3
post.php
View File

@ -683,8 +683,9 @@ if(isset($_POST['edit_ticket_settings'])){
$config_ticket_email_parse = intval($_POST['config_ticket_email_parse']);
$config_ticket_client_general_notifications = intval($_POST['config_ticket_client_general_notifications']);
$config_ticket_autoclose = intval($_POST['config_ticket_autoclose']);
$config_ticket_autoclose_hours = intval($_POST['config_ticket_autoclose_hours']);
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse', config_ticket_client_general_notifications = $config_ticket_client_general_notifications , config_ticket_autoclose = $config_ticket_autoclose WHERE company_id = 1");
mysqli_query($mysqli,"UPDATE settings SET config_ticket_prefix = '$config_ticket_prefix', config_ticket_next_number = $config_ticket_next_number, config_ticket_from_email = '$config_ticket_from_email', config_ticket_from_name = '$config_ticket_from_name', config_ticket_email_parse = '$config_ticket_email_parse', config_ticket_client_general_notifications = $config_ticket_client_general_notifications , config_ticket_autoclose = $config_ticket_autoclose, config_ticket_autoclose_hours = $config_ticket_autoclose_hours WHERE company_id = 1");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Settings', log_action = 'Modify', log_description = '$session_name modified ticket settings', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");

10
settings_ticket.php
View File

@ -70,6 +70,16 @@ If no response is received after a further 22 hrs (70 total since ticket was put
</div>
</div>
<div class="form-group">
<label>Number of hours to auto close ticket</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-clock"></i></span>
</div>
<input type="number" min="72" class="form-control" name="config_ticket_autoclose_hours" placeholder="Enter the number of hours to auto close ticket" value="<?php echo intval($config_ticket_autoclose_hours); ?>">
</div>
</div>
<hr>
<button type="submit" name="edit_ticket_settings" class="btn btn-primary text-bold"><i class="fas fa-check mr-2"></i>Save</button>