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You can now set the number of hours before a ticket is automatically closed if autoclose is set

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johnnyq
2023-05-07 21:09:18 -04:00
parent 37b375c1d9
commit 93d4f3ebce
7 changed files with 28 additions and 6 deletions
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3
cron.php
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@@ -41,6 +41,7 @@ $config_ticket_from_name = $row['config_ticket_from_name'];
$config_ticket_from_email = $row['config_ticket_from_email'];
$config_ticket_client_general_notifications = intval($row['config_ticket_client_general_notifications']);
$config_ticket_autoclose = intval($row['config_ticket_autoclose']);
$config_ticket_autoclose_hours = intval($row['config_ticket_autoclose_hours']);
//Get Config for Telemetry
$config_theme = $row['config_theme'];
@@ -357,7 +358,7 @@ if ($config_ticket_autoclose == 1) {
$mysqli,
"SELECT * FROM tickets
WHERE ticket_status = 'Auto Close'
AND ticket_updated_at < NOW() - INTERVAL 70 HOUR"
AND ticket_updated_at < NOW() - INTERVAL $config_ticket_autoclose_hours HOUR"
);
while ($row = mysqli_fetch_array($sql_tickets_to_chase)) {