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added more actionable notifications

This commit is contained in:
johnnyq 2023-09-05 16:44:31 -04:00
parent 52b0a17e02
commit 97521d1df7
1 changed files with 1 additions and 1 deletions
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cron_ticket_email_parser.php
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@ -202,7 +202,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
// Check ticket isn't closed - tickets can't be re-opened
if ($ticket_status == "Closed") {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Email parser: $from_email attempted to re-open ticket $config_ticket_prefix$ticket_number (ID $ticket_id) - check inbox manually to see email', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id");
$email_subject = "Action required: This ticket is already closed";
$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a fresh e-mail to our support address. <br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone";