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Ticket Statuses from DB

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First swing at this to share my progress, isn't ready to merge yet but would appreciate thoughts
This commit is contained in:
Marcus Hill
2024-03-24 22:54:38 +00:00
parent 5e63ef9a2a
commit 9c68a315db
5 changed files with 12 additions and 12 deletions
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12
portal/tickets.php
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@@ -13,13 +13,13 @@ require_once "inc_portal.php";
if (!isset($_GET['status'])) {
// If nothing is set, assume we only want to see open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
$ticket_status_snippet = "ticket_status != $config_ticket_status_id_closed AND ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
$ticket_status_snippet = "ticket_status != $config_ticket_status_id_closed AND ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
$ticket_status_snippet = "ticket_status = $config_ticket_status_id_closed OR ticket_status = 'Closed'";
} else {
$status = '%';
$ticket_status_snippet = "ticket_status LIKE '%'";
@@ -28,12 +28,12 @@ if (!isset($_GET['status'])) {
$contact_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id WHERE $ticket_status_snippet AND ticket_contact_id = $session_contact_id AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = $config_ticket_status_id_closed OR ticket_status = 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != $config_ticket_status_id_closed AND ticket_status != 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
@@ -65,7 +65,7 @@ $total_tickets = intval($row['total_tickets']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
?>
<tr>