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Merge pull request #716 from wrongecho/ticket-api-create 

API: Tickets
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Johnny 2023-09-09 14:12:11 -04:00 committed by GitHub
parent 89d4f85869 c489a85fc0
commit a5fd5a2068
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48
api/v1/tickets/create.php Normal file
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<?php
require_once('../validate_api_key.php');
require_once('../require_post_method.php');
// Ticket-related settings
require_once("../../../get_settings.php");
$sql = mysqli_query($mysqli, "SELECT company_name, company_phone FROM companies WHERE company_id = 1");
$row = mysqli_fetch_array($sql);
$company_name = $row['company_name'];
$company_phone = formatPhoneNumber($row['company_phone']);
// Parse Info
$ticket_row = false; // Creation, not an update
require_once('ticket_model.php');
// Default
$insert_id = false;
if (!empty($subject) && !empty($client_id)) {
// If no contact is selected automatically choose the primary contact for the client
if ($contact == 0) {
$sql = mysqli_query($mysqli,"SELECT contact_id FROM contacts WHERE contact_client_id = $client_id AND contact_primary = 1");
$row = mysqli_fetch_array($sql);
$contact = intval($row['contact_id']);
}
//Get the next Ticket Number and add 1 for the new ticket number
$ticket_number = $config_ticket_next_number;
$new_config_ticket_next_number = $config_ticket_next_number + 1;
mysqli_query($mysqli,"UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
// Insert ticket
$insert_sql = mysqli_query($mysqli,"INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = 'Open', ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_vendor_id = $vendor_id, ticket_created_by = 0, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_client_id = $client_id");
// Check insert & get insert ID
if ($insert_sql) {
$insert_id = mysqli_insert_id($mysqli);
// Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = 'Created ticket $config_ticket_prefix$ticket_number $subject via API ($api_key_name)', log_ip = '$ip', log_user_agent = '$user_agent', log_client_id = $client_id");
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'API', log_action = 'Success', log_description = 'Created ticket $config_ticket_prefix$ticket_number via API ($api_key_name)', log_ip = '$ip', log_user_agent = '$user_agent', log_client_id = $client_id");
}
}
// Output
require_once('../create_output.php');

61
api/v1/tickets/ticket_model.php Normal file
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<?php
// Variable assignment from POST (or: blank/from DB is updating)
if (isset($_POST['ticket_contact_id'])) {
$contact = intval($_POST['ticket_contact_id']);
} elseif ($ticket_row) {
$contact = $ticket_row['ticket_contact_id'];
} else {
$contact = '0';
}
if (isset($_POST['ticket_subject'])) {
$subject = sanitizeInput($_POST['ticket_subject']);
} elseif ($ticket_row) {
$subject = $ticket_row['ticket_subject'];
} else {
$subject = '';
}
if (isset($_POST['ticket_priority'])) {
$priority = sanitizeInput($_POST['ticket_priority']);
} elseif ($ticket_row) {
$priority = $ticket_row['ticket_priority'];
} else {
$priority = 'Low';
}
if (isset($_POST['ticket_details'])) {
$details = sanitizeInput($_POST['ticket_details']);
} elseif ($ticket_row) {
$details = $ticket_row['ticket_details'];
} else {
$details = '< blank >';
}
if (isset($_POST['ticket_vendor_id'])) {
$vendor_id = intval($_POST['ticket_vendor_id']);
} elseif ($ticket_row) {
$vendor_id = $ticket_row['ticket_vendor_id'];
} else {
$vendor_id = '0';
}
if (isset($_POST['ticket_vendor_ticket_id'])) {
$vendor_ticket_number = intval($_POST['ticket_vendor_ticket_id']);
} elseif ($ticket_row) {
$vendor_ticket_number = $ticket_row['ticket_vendor_ticket_id'];
} else {
$vendor_ticket_number = '0';
}
if (isset($_POST['ticket_assigned_to'])) {
$assigned_to = intval($_POST['ticket_assigned_to']);
} elseif ($ticket_row) {
$assigned_to = $ticket_row['ticket_assigned_to'];
} else {
$assigned_to = '0';
}