mirror of https://github.com/itflow-org/itflow
Recurring tickets
- Allow forcing recurring tickets to run (e.g. cron broke, or you want to do a task early) - Use new permissions system for recurring UI - Bugfix: Ticket billable status wasn't saving/displaying on the edit modal
This commit is contained in:
Marcus Hill
parent
fae4f1e59d
commit
ac4a9b8ef2
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@ -19,7 +19,7 @@ function populateRecurringTicketEditModal(client_id, ticket_id) {
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document.getElementById("editHeader").innerText = " Edit Recurring ticket: " + ticket.scheduled_ticket_subject;
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document.getElementById("editTicketId").value = ticket_id;
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document.getElementById("editClientId").value = client_id;
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document.getElementById("editTicketBillable").value = ticket.scheduled_ticket_billable;
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document.getElementById("editTicketBillable").checked = !!parseInt(ticket.scheduled_ticket_billable);
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document.getElementById("editTicketSubject").value = ticket.scheduled_ticket_subject;
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document.getElementById("editTicketNextRun").value = ticket.scheduled_ticket_next_run;
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tinyMCE.get('editTicketDetails').setContent(ticket.scheduled_ticket_details);
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@ -109,16 +109,15 @@ if (isset($_POST['add_ticket'])) {
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
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// EMAILING
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$subject = "Ticket created [$ticket_prefix$ticket_number] - $ticket_subject";
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$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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// Verify contact email is valid
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if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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// Email Ticket Contact
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// Queue Mail
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@ -184,7 +183,7 @@ if (isset($_POST['edit_ticket'])) {
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$asset_id = intval($_POST['asset']);
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$location_id = intval($_POST['location']);
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$project_id = intval($_POST['project']);
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mysqli_query($mysqli, "UPDATE tickets SET ticket_category = $category_id, ticket_subject = '$ticket_subject', ticket_priority = '$ticket_priority', ticket_billable = $billable, ticket_details = '$details', ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_contact_id = $contact_id, ticket_vendor_id = $vendor_id, ticket_location_id = $location_id, ticket_asset_id = $asset_id, ticket_project_id = $project_id WHERE ticket_id = $ticket_id");
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// Get contact/ticket details after update for logging / email purposes
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@ -208,7 +207,7 @@ if (isset($_POST['edit_ticket'])) {
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$client_id = intval($row['ticket_client_id']);
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// Notify new contact if selected
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if ($notify && !empty($config_smtp_host)) {
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if ($notify && !empty($config_smtp_host)) {
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// Get Company Name Phone Number and Sanitize for Email Sending
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$sql = mysqli_query($mysqli, "SELECT company_name, company_phone FROM companies WHERE company_id = 1");
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@ -466,7 +465,7 @@ if (isset($_GET['delete_ticket_watcher'])) {
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$watcher_email = sanitizeInput($row['watcher_email']);
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$client_id = intval($row['ticket_client_id']);
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$ticket_id = intval($row['ticket_id']);
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mysqli_query($mysqli, "DELETE FROM ticket_watchers WHERE watcher_id = $watcher_id");
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// History
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@ -795,7 +794,7 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
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// Assign Tech to Selected Tickets
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if (isset($_POST['ticket_ids'])) {
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// Get a Ticket Count
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$ticket_count = count($_POST['ticket_ids']);
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@ -884,7 +883,7 @@ if (isset($_POST['bulk_merge_tickets'])) {
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}
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} // End For Each Ticket ID Loop
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mysqli_query($mysqli, "UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $merge_into_ticket_id");
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$_SESSION['alert_message'] = "<strong>$ticket_count</strong> tickets merged into <strong>$ticket_prefix$merge_into_ticket_number</strong>";
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@ -932,7 +931,7 @@ if (isset($_POST['bulk_resolve_tickets'])) {
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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// Logging
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logAction("Ticket", "Resolve", "$session_name resolved $ticket_prefix$ticket_number - $ticket_subject", $client_id, $ticket_id);
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@ -962,7 +961,7 @@ if (isset($_POST['bulk_resolve_tickets'])) {
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
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// EMAIL
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$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
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$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been marked as solved and is pending closure.<br><br>$details<br><br> If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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@ -972,7 +971,7 @@ if (isset($_POST['bulk_resolve_tickets'])) {
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$data = [];
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// Email Ticket Contact
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// Queue Mail
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@ -1071,7 +1070,7 @@ if (isset($_POST['bulk_ticket_reply'])) {
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// Logging
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logAction("Ticket", "Resolved", "$session_name resolved Ticket $ticket_prefix$ticket_number", $client_id, $ticket_id);
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customAction('ticket_resolve', $ticket_id);
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}
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@ -1203,7 +1202,7 @@ if (isset($_POST['bulk_add_ticket_project'])) {
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} // End For Each Ticket ID Loop
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$_SESSION['alert_message'] = "<strong>$ticket_count</strong> Tickets added to Project <strong>$project_name</strong>";
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}
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@ -1916,7 +1915,7 @@ if (isset($_POST['add_invoice_from_ticket'])) {
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// Add internal note to ticket, and link to invoice in database
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Created invoice <a href=\"invoice.php?invoice_id=$invoice_id\">$config_invoice_prefix$invoice_number</a> for this ticket.', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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mysqli_query($mysqli, "UPDATE tickets SET ticket_invoice_id = $invoice_id WHERE ticket_id = $ticket_id");
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// Logging
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@ -2031,9 +2030,137 @@ if (isset($_POST['edit_recurring_ticket'])) {
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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if (isset($_GET['force_recurring_ticket'])) {
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enforceUserPermission('module_support', 2);
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validateCSRFToken($_GET['csrf_token']);
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$scheduled_ticket_id = intval($_GET['force_recurring_ticket']);
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$sql = mysqli_query($mysqli, "SELECT * FROM scheduled_tickets WHERE scheduled_ticket_id = $scheduled_ticket_id");
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if (mysqli_num_rows($sql) > 0) {
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$row = mysqli_fetch_array($sql);
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$schedule_id = intval($row['scheduled_ticket_id']);
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$subject = sanitizeInput($row['scheduled_ticket_subject']);
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$details = mysqli_real_escape_string($mysqli, $row['scheduled_ticket_details']);
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$priority = sanitizeInput($row['scheduled_ticket_priority']);
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$frequency = sanitizeInput(strtolower($row['scheduled_ticket_frequency']));
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$billable = intval($row['scheduled_ticket_billable']);
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$old_next_scheduled_date = sanitizeInput($row['scheduled_ticket_next_run']);
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$created_id = intval($row['scheduled_ticket_created_by']);
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$assigned_id = intval($row['scheduled_ticket_assigned_to']);
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$contact_id = intval($row['scheduled_ticket_contact_id']);
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$client_id = intval($row['scheduled_ticket_client_id']);
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$asset_id = intval($row['scheduled_ticket_asset_id']);
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$url_key = randomString(156);
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$ticket_status = 1; // Default
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if ($assigned_id > 0) {
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$ticket_status = 2; // Set to open if we've auto-assigned an agent
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}
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// Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
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$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$config_base_url = sanitizeInput($config_base_url);
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// Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket)
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$ticket_number = $config_ticket_next_number;
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$new_config_ticket_next_number = $config_ticket_next_number + 1;
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mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
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// Raise the ticket
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mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id");
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$id = mysqli_insert_id($mysqli);
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// Notifications
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customAction('ticket_create', $id);
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// Get client/contact/ticket details
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$sql = mysqli_query(
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$mysqli,
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"SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $id"
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);
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$row = mysqli_fetch_array($sql);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$client_name = sanitizeInput($row['client_name']);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_priority = sanitizeInput($row['ticket_priority']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
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$data = [];
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// Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
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if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
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$email_body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been automatically created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: https://$config_base_url/portal/ticket.php?id=$id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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$email = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $email_subject,
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'body' => $email_body
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];
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$data[] = $email;
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}
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// Add to the mail queue
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addToMailQueue($mysqli, $data);
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// Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
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$dt_old_next_scheduled_date = new DateTime($old_next_scheduled_date);
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if ($frequency == "weekly") {
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$next_run = date_add($dt_old_next_scheduled_date, date_interval_create_from_date_string('1 week'));
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} elseif ($frequency == "monthly") {
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$next_run = date_add($dt_old_next_scheduled_date, date_interval_create_from_date_string('1 month'));
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} elseif ($frequency == "quarterly") {
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$next_run = date_add($dt_old_next_scheduled_date, date_interval_create_from_date_string('3 months'));
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} elseif ($frequency == "biannually") {
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$next_run = date_add($dt_old_next_scheduled_date, date_interval_create_from_date_string('6 months'));
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} elseif ($frequency == "annually") {
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$next_run = date_add($dt_old_next_scheduled_date, date_interval_create_from_date_string('12 months'));
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}
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// Update the run date
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$next_run = $next_run->format('Y-m-d');
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mysqli_query($mysqli, "UPDATE scheduled_tickets SET scheduled_ticket_next_run = '$next_run' WHERE scheduled_ticket_id = $schedule_id");
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// Logging
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logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
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$_SESSION['alert_message'] = "Recurring Ticket Forced";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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} else {
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$_SESSION['alert_type'] = "error";
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$_SESSION['alert_message'] = "Recurring Ticket Force failed";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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}
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if (isset($_GET['delete_recurring_ticket'])) {
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enforceUserPermission('module_support', 3);
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validateCSRFToken($_GET['csrf_token']);
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$scheduled_ticket_id = intval($_GET['delete_recurring_ticket']);
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@ -5,7 +5,7 @@ $subject = sanitizeInput($_POST['subject']);
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$priority = sanitizeInput($_POST['priority']);
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$details = mysqli_real_escape_string($mysqli, $_POST['details']);
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$frequency = sanitizeInput($_POST['frequency']);
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$billable = intval($_POST['billable']);
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$billable = intval($_POST['billable'] ?? 0);
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$asset_id = "0";
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if (isset($_POST['asset'])) {
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@ -10,7 +10,6 @@
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="scheduled_ticket_id" id="editTicketId">
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<input type="hidden" name="client" id="editClientId">
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<input type="hidden" name="billable" value="0">
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<div class="modal-body bg-white">
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@ -74,14 +73,12 @@
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</div>
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</div>
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<?php //if ($config_module_enable_accounting) { ?>
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<div class="form-group" <?php if (!$config_module_enable_accounting) { echo 'style="display:none"'; } ?>>
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<div class="custom-control custom-switch">
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<input type="checkbox" class="custom-control-input" name="billable" id="editTicketBillable" value="1">
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<label class="custom-control-label" for="editTicketBillable">Mark Billable</label>
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</div>
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</div>
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<?php //} ?>
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</div>
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@ -59,16 +59,18 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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</div>
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<div class="col-md-8">
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<div class="dropdown float-right" id="bulkActionButton" hidden>
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<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<button class="dropdown-item text-danger text-bold" type="submit" form="bulkActions" name="bulk_delete_recurring_tickets">
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<i class="fas fa-fw fa-trash mr-2"></i>Delete
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<?php if (lookupUserPermission("module_support") >= 2) { ?>
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<div class="dropdown float-right" id="bulkActionButton" hidden>
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<button class="btn btn-secondary dropdown-toggle" type="button" data-toggle="dropdown">
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<i class="fas fa-fw fa-layer-group mr-2"></i>Bulk Action (<span id="selectedCount">0</span>)
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</button>
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<div class="dropdown-menu">
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<button class="dropdown-item text-danger text-bold" type="submit" form="bulkActions" name="bulk_delete_recurring_tickets">
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<i class="fas fa-fw fa-trash mr-2"></i>Delete
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</button>
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</div>
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</div>
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</div>
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<?php } ?>
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</div>
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</div>
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@ -92,7 +94,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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</td>
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<th>
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<a class="text-secondary" href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">
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Client <?php if ($sort == 'client_name') { echo $order_icon; } ?>
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Client <?php if ($sort == 'client_name') { echo $order_icon; } ?>
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</a>
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</th>
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<th>
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@ -115,7 +117,9 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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Next Run Date <?php if ($sort == 'scheduled_ticket_next_run') { echo $order_icon; } ?>
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</a>
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</th>
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<th class="text-center">Action</th>
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<?php if (lookupUserPermission("module_support") >= 2) { ?>
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<th class="text-center">Action</th>
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<?php } ?>
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</tr>
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</thead>
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@ -154,25 +158,30 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
|
|||
|
||||
<td class="text-bold"><?php echo $scheduled_ticket_next_run ?></td>
|
||||
|
||||
<td>
|
||||
<div class="dropdown dropleft text-center">
|
||||
<button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
|
||||
<i class="fas fa-ellipsis-h"></i>
|
||||
</button>
|
||||
<div class="dropdown-menu">
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editRecurringTicketModal" onclick="populateRecurringTicketEditModal(<?php echo $scheduled_ticket_client_id, ",", $scheduled_ticket_id ?>)">
|
||||
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
||||
</a>
|
||||
<?php
|
||||
if ($session_user_role == 3) { ?>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_recurring_ticket=<?php echo $scheduled_ticket_id; ?>">
|
||||
<i class="fas fa-fw fa-trash mr-2"></i>Delete
|
||||
<?php if (lookupUserPermission("module_support") >= 2) { ?>
|
||||
<td>
|
||||
<div class="dropdown dropleft text-center">
|
||||
<button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
|
||||
<i class="fas fa-ellipsis-h"></i>
|
||||
</button>
|
||||
<div class="dropdown-menu">
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editRecurringTicketModal" onclick="populateRecurringTicketEditModal(<?php echo $scheduled_ticket_client_id, ",", $scheduled_ticket_id ?>)">
|
||||
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
||||
</a>
|
||||
<?php } ?>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item" href="post.php?force_recurring_ticket=<?php echo $scheduled_ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>">
|
||||
<i class="fa fa-fw fa-paper-plane text-secondary mr-2"></i>Force Reoccur
|
||||
</a>
|
||||
<?php if (lookupUserPermission("module_support") == 3) { ?>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_recurring_ticket=<?php echo $scheduled_ticket_id; ?>&csrf_token=<?php echo $_SESSION['csrf_token'] ?>">
|
||||
<i class="fas fa-fw fa-trash mr-2"></i>Delete
|
||||
</a>
|
||||
<?php } ?>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</td>
|
||||
</td>
|
||||
<?php } ?>
|
||||
|
||||
</tr>
|
||||
|
||||
|
|
|
|||
Loading…
Reference in New Issue