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itflow
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Updated and added more descriptive Ticket Statuses

This commit is contained in:
johnnyq 2023-09-17 18:06:07 -04:00
parent dbb28a9a4c
commit b23631226b
3 changed files with 28 additions and 6 deletions
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5
get_settings.php
View File

@ -946,7 +946,7 @@ $software_types_array = array(
'Mobile',
'System Software',
'Operating System',
'Other'
'Misc'
);
$license_types_array = array(
@ -964,7 +964,8 @@ $asset_status_array = array(
'Ready to Deploy',
'Deployed',
'Out for Repair',
'Lost/Stolen',
'Lost',
'Stolen',
'Retired'
);

8
ticket.php
View File

@ -295,9 +295,11 @@ if (isset($_GET['ticket_id'])) {
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
</div>
<select class="form-control select2" name="status" required>
<option <?php if ($ticket_status == 'Open') { echo "selected"; } ?> >Open</option>
<option <?php if ($ticket_status == 'Working') { echo "selected"; } ?> >Working</option>
<option <?php if ($ticket_status == 'On Hold') { echo "selected"; } ?> >On Hold</option>
<option <?php if ($ticket_status == "In-Progress") {echo "selected";}?> >In-Progress</option>
<option <?php if ($ticket_status == "Pending-Client") {echo "selected";}?> >Pending-Client</option>
<option <?php if ($ticket_status == "Pending-Vendor") {echo "selected";}?> >Pending-Vendor</option>
<option <?php if ($ticket_status == "Pending-Shipment") {echo "selected";}?> >Pending-Shipment</option>
<option <?php if ($ticket_status == "Scheduled") {echo "selected";}?> >Scheduled</option>
<?php if($config_ticket_autoclose) { ?>
<option <?php if ($ticket_status == 'Auto Close') { echo "selected"; } ?> >Auto Close</option>
<?php } ?>

21
tickets.php
View File

@ -14,6 +14,21 @@ if (!isset($_GET['status'])) {
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'In-Progress') {
$status = 'In-Progress';
$ticket_status_snippet = "ticket_status = 'In-Progress'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Pending-Client') {
$status = 'Pending-Client';
$ticket_status_snippet = "ticket_status = 'Pending-Client'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Pending-Vendor') {
$status = 'Pending-Vendor';
$ticket_status_snippet = "ticket_status = 'Pending-Vendor'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Pending-Shipment') {
$status = 'Pending-Shipment';
$ticket_status_snippet = "ticket_status = 'Pending-Shipment'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Scheduled') {
$status = 'Scheduled';
$ticket_status_snippet = "ticket_status = 'Scheduled'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
@ -190,7 +205,11 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<label>Ticket Status</label>
<select class="form-control select2" name="status">
<option value="%" <?php if ($status == "%") {echo "selected";}?> >Any</option>
<option value="Open" <?php if ($status == "Open") {echo "selected";}?> >Open</option>
<option value="In-Progress" <?php if ($status == "In-Progress") {echo "selected";}?> >In-Progress</option>
<option value="Pending-Client" <?php if ($status == "Pending-Client") {echo "selected";}?> >Pending-Client</option>
<option value="Pending-Vendor" <?php if ($status == "Pending-Vendor") {echo "selected";}?> >Pending-Vendor</option>
<option value="Pending-Shipment" <?php if ($status == "Pending-Shipment") {echo "selected";}?> >Pending-Shipment</option>
<option value="Scheduled" <?php if ($status == "Scheduled") {echo "selected";}?> >Scheduled</option>
<option value="Closed" <?php if ($status == "Closed") {echo "selected";}?> >Closed</option>
</select>
</div>