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Ticket Events now shows everything logged in the ticket by auditing logs

This commit is contained in:
johnnyq 2024-06-01 20:04:37 -04:00
parent 6107e0436f
commit b47f543534
1 changed files with 47 additions and 3 deletions
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50
ticket.php
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@ -213,7 +213,7 @@ if (isset($_GET['ticket_id'])) {
$row = mysqli_fetch_array($ticket_public_comments_sql);
$ticket_public_comments_count = intval($row['ticket_public_comments_count']);
$ticket_events_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_events_count FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_type = 'Event' AND ticket_reply_ticket_id = $ticket_id");
$ticket_events_sql = mysqli_query($mysqli, "SELECT COUNT(log_id) AS ticket_events_count FROM logs WHERE log_type = 'Ticket' AND log_entity_id = $ticket_id");
$row = mysqli_fetch_array($ticket_events_sql);
$ticket_events_count = intval($row['ticket_events_count']);
@ -244,6 +244,14 @@ if (isset($_GET['ticket_id'])) {
ORDER BY ticket_reply_id DESC"
);
// Get all Events
$sql_ticket_events = mysqli_query($mysqli, "SELECT * FROM logs
LEFT JOIN users ON log_user_id = user_id
WHERE log_type = 'Ticket'
AND log_entity_id = $ticket_id
ORDER BY log_id DESC"
);
// Get other tickets for this asset
if (!empty($asset_id)) {
@ -647,7 +655,7 @@ if (isset($_GET['ticket_id'])) {
<li class="nav-item ml-auto">
<button class="nav-link" id="events-tab" data-toggle="tab" data-target="#events" type="button">
Events
<span class="right badge badge-pill badge-dark ml-2"><?php echo $ticket_responses; ?></span>
<span class="right badge badge-pill badge-dark ml-2"><?php echo $ticket_events_count; ?></span>
</button>
</li>
<li class="nav-item">
@ -661,7 +669,43 @@ if (isset($_GET['ticket_id'])) {
<div class="tab-pane fade show active" id="allComments">All Comments</div>
<div class="tab-pane fade" id="publicComments">Public Comments</div>
<div class="tab-pane fade" id="notes">Internal Notes</div>
<div class="tab-pane fade" id="events">Events</div>
<div class="tab-pane fade" id="events">
<div class="card">
<table class="table">
<thead>
<tr>
<th>Timestamp</th>
<th>Description</th>
<th>User</th>
</tr>
</thead>
<tbody>
<!-- Ticket Events -->
<?php
while ($row = mysqli_fetch_array($sql_ticket_events)) {
$log_id = intval($row['log_id']);
$log_description = nullable_htmlentities($row['log_description']);
$log_created_at = nullable_htmlentities($row['log_created_at']);
$log_user_id = intval($row['log_user_id']);
$log_user_name = nullable_htmlentities($row['user_name']);
?>
<tr>
<td><?php echo $log_created_at; ?></td>
<td><?php echo $log_description; ?></td>
<td><?php echo $log_user_name; ?></td>
</tr>
<?php
}
?>
</tbody>
</table>
</div>
</div>
<div class="tab-pane fade" id="tasks">Tasks</div>
</div>