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Fix Bulk Close Ticket not updating the ticket_closed_at field and not using the new status id

This commit is contained in:
johnnyq 2024-03-30 15:20:01 -04:00
parent 387d2733fa
commit b4db5013a3
1 changed files with 3 additions and 3 deletions
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6
post/ticket.php
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@ -633,18 +633,18 @@ if (isset($_POST['bulk_close_tickets'])) {
foreach ($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
$sql = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_status = sanitizeInput($row['ticket_status_name']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);
// Update ticket & insert reply
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Closed' WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW() WHERE ticket_id = $ticket_id");
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");