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itflow
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Ticket Details Checks, Dont display Add/edit relations if no cliet in selected, dont show relations in ticket edit if no client assigned to ticket, also dont display public and email response type if no contact_email exists

This commit is contained in:
johnnyq 2025-11-16 19:56:59 -05:00
parent 79160f9b5c
commit b61dfac569
2 changed files with 23 additions and 16 deletions
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35
agent/modals/ticket/ticket_edit.php
View File

@ -38,33 +38,35 @@ while ($row = mysqli_fetch_array($sql_additional_assets)) {
ob_start();
?>
<div class="modal-header bg-dark">
<h5 class="modal-title"><i class="fa fa-fw fa-life-ring mr-2"></i>Editing ticket: <strong><?php echo "$ticket_prefix$ticket_number"; ?></strong> - <?php echo $client_name; ?></h5>
<h5 class="modal-title"><i class="fa fa-fw fa-life-ring mr-2"></i>Ticket: <strong><?= "$ticket_prefix$ticket_number" ?></strong> - <?= $client_name ?></h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
<input type="hidden" name="ticket_id" value="<?= $ticket_id ?>">
<div class="modal-body">
<?php if ($client_id) { ?>
<ul class="nav nav-pills nav-justified mb-3">
<li class="nav-item">
<a class="nav-link active" data-toggle="pill" href="#pills-details<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-life-ring mr-2"></i>Details</a>
<a class="nav-link active" data-toggle="pill" href="#pills-details"><i class="fa fa-fw fa-life-ring mr-2"></i>Details</a>
</li>
<li class="nav-item">
<a class="nav-link" data-toggle="pill" href="#pills-contacts"><i class="fa fa-fw fa-users mr-2"></i>Contact</a>
</li>
<li class="nav-item">
<a class="nav-link" data-toggle="pill" href="#pills-contacts<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-users mr-2"></i>Contact</a>
</li>
<li class="nav-item">
<a class="nav-link" data-toggle="pill" href="#pills-assignment<?php echo $ticket_id; ?>"><i class="fa fa-fw fa-desktop mr-2"></i>Assignment</a>
<a class="nav-link" data-toggle="pill" href="#pills-assignment"><i class="fa fa-fw fa-desktop mr-2"></i>Assignment</a>
</li>
</ul>
<hr>
<?php } ?>
<div class="tab-content" <?php if (lookupUserPermission('module_support') <= 1) { echo 'inert'; } ?>>
<div class="tab-pane fade show active" id="pills-details<?php echo $ticket_id; ?>">
<div class="tab-pane fade show active" id="pills-details">
<div class="form-group">
<label>Subject <strong class="text-danger">*</strong></label>
@ -182,7 +184,9 @@ ob_start();
</div>
<div class="tab-pane fade" id="pills-contacts<?php echo $ticket_id; ?>">
<?php if ($client_id) { ?>
<div class="tab-pane fade" id="pills-contacts">
<div class="form-group">
<label>Contact</label>
@ -236,7 +240,7 @@ ob_start();
</div>
<div class="tab-pane fade" id="pills-assignment<?php echo $ticket_id; ?>">
<div class="tab-pane fade" id="pills-assignment">
<div class="form-group">
<label>Asset</label>
@ -372,7 +376,7 @@ ob_start();
while ($row = mysqli_fetch_array($sql_projects)) {
$project_id_select = intval($row['project_id']);
$project_name_select = nullable_htmlentities($row['project_name']); ?>
<option <?php if ($project_id == $project_id_select) { echo "selected"; } ?> value="<?php echo $project_id_select; ?>"><?php echo $project_name_select; ?></option>
<option <?php if ($project_id == $project_id_select) { echo "selected"; } ?> value="<?= $project_id_select ?>"><?= $project_name_select ?></option>
<?php } ?>
</select>
@ -380,13 +384,14 @@ ob_start();
</div>
</div>
<?php } // End client_id check ?>
</div>
</div>
<div class="modal-footer">
<button type="submit" name="edit_ticket" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Save</button>
<button type="submit" name="edit_ticket" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Save changes</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
</div>

4
agent/ticket.php
View File

@ -427,7 +427,7 @@ if (isset($_GET['ticket_id'])) {
<a class="dropdown-item ajax-modal" href="#" data-modal-url="modals/ticket/ticket_merge.php?ticket_id=<?= $ticket_id ?>">
<i class="fas fa-fw fa-clone mr-2"></i>Merge
</a>
<?php if (empty($ticket_closed_at)) { ?>
<?php if (empty($ticket_closed_at) && $client_id) { ?>
<div class="dropdown-divider"></div>
<a class="dropdown-item ajax-modal" href="#"
data-modal-url="modals/ticket/ticket_contact.php?id=<?= $ticket_id ?>">
@ -600,9 +600,11 @@ if (isset($_GET['ticket_id'])) {
<label class="btn btn-outline-dark active">
<input type="radio" name="public_reply_type" value="0" checked>Internal Note
</label>
<?php if ($contact_email) { ?>
<label class="btn btn-outline-info">
<input type="radio" name="public_reply_type" value="2">Public Comment & Email
</label>
<?php } ?>
<label class="btn btn-outline-info">
<input type="radio" name="public_reply_type" value="1">Public Comment
</label>