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https://github.com/itflow-org/itflow
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Ticket Statuses
Standardize on 5 consistent ticket states:- - New (Red/Danger) - Open (Blue/Primary) - On Hold (Green/Success) - Auto Close (Dark/black) - Closed (Dark/black) Update parts of the app where these have deviated from, as they have not been updated everywhere. Other states may be configurable in future via custom fields.
This commit is contained in:
Marcus Hill
52
tickets.php
52
tickets.php
@@ -163,7 +163,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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</a>
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<div class="dropdown-divider"></div>
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<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkReplyTicketModal">
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<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Reply
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<i class="fas fa-fw fa-paper-plane mr-2"></i>Bulk Update/Reply
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</a>
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</div>
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</div>
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@@ -236,24 +236,18 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<div class="form-group">
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<label>Ticket Status</label>
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<select class="form-control select2" name="status[]" data-placeholder="Select Status" multiple>
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<option value="In-Progress" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('In-Progress', $_GET['status'])) {
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<option value="New" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('New', $_GET['status'])) {
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echo 'selected';
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} ?>>In-Progress</option>
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<option value="Client-Replied" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Client-Replied', $_GET['status'])) {
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} ?>>New</option>
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<option value="Open" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Open', $_GET['status'])) {
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echo 'selected';
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} ?>>Client-Replied</option>
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<option value="Pending-Client" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Pending-Client', $_GET['status'])) {
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} ?>>Open</option>
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<option value="On Hold" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('On Hold', $_GET['status'])) {
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echo 'selected';
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} ?>>Pending-Client</option>
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<option value="Pending-Vendor" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Pending-Vendor', $_GET['status'])) {
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} ?>>On Hold</option>
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<option value="Auto Close" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Auto Close', $_GET['status'])) {
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echo 'selected';
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} ?>>Pending-Vendor</option>
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<option value="Pending-Shipment" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Pending-Shipment', $_GET['status'])) {
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echo 'selected';
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} ?>>Pending-Shipment</option>
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<option value="Scheduled" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Scheduled', $_GET['status'])) {
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echo 'selected';
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} ?>>Scheduled</option>
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} ?>>Auto Close</option>
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<option value="Closed" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Closed', $_GET['status'])) {
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echo 'selected';
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} ?>>Closed</option>
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@@ -338,6 +332,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = nullable_htmlentities($row['ticket_status']);
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
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$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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@@ -362,20 +357,17 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = nullable_htmlentities($row['contact_extension']);
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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if ($ticket_status == "Pending-Assignment") {
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if ($ticket_status == "New") {
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$ticket_status_color = "danger";
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} elseif ($ticket_status == "Assigned") {
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} elseif ($ticket_status == "Open") {
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$ticket_status_color = "primary";
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} elseif ($ticket_status == "In-Progress") {
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} elseif ($ticket_status == "On Hold") {
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$ticket_status_color = "success";
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} elseif ($ticket_status == "Closed") {
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$ticket_status_color = "dark";
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} elseif ($ticket_status == "Auto Close") {
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$ticket_status_color = "dark";
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} elseif ($ticket_status == "Client-Replied") {
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$ticket_status_color = "warning";
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} else {
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$ticket_status_color = "secondary";
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} elseif ($ticket_status == "Closed") {
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$ticket_status_color = "dark";
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}
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if ($ticket_priority == "High") {
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@@ -385,6 +377,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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} else {
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$ticket_priority_color = "info";
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}
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if ($ticket_status == "Closed") {
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@@ -430,8 +423,8 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<div class="mt-1"><?php echo $contact_display; ?></div>
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</td>
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<?php if ($config_module_enable_accounting) {
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?>
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<?php if ($config_module_enable_accounting) { ?>
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<td class="text-center">
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<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
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<?php
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@@ -442,11 +435,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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}
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?>
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</td>
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<?php
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}
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?>
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<?php } ?>
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<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
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<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span> <?php if ($ticket_status == 'On Hold' && isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?></td>
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<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
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<td><?php echo $ticket_updated_at_display; ?></td>
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<td>
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