mirror of https://github.com/itflow-org/itflow
Do not Resolved Tickets in Bulk that have Open tasks, display warning and count of ticket not resolved because of open tasks
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johnnyq
parent
7c3332570a
commit
bef18c0d72
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@ -1012,104 +1012,121 @@ if (isset($_POST['bulk_resolve_tickets'])) {
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// Resolve Selected Tickets
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if (isset($_POST['ticket_ids'])) {
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// Get a Ticket Count
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$ticket_count = count($_POST['ticket_ids']);
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// Intitialze the counts before the loop
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$ticket_count = 0;
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$skipped_count = 0;
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foreach ($_POST['ticket_ids'] as $ticket_id) {
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$ticket_id = intval($ticket_id);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
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$row = mysqli_fetch_array($sql);
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// Check to make sure Tasks are complete before resolving
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$row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT COUNT('task_id') AS num FROM tasks WHERE task_completed_at IS NULL AND task_ticket_id = $ticket_id"));
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$num_of_open_tasks = $row['num'];
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if ($num_of_open_tasks == 0) {
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// Count the Ticket Loop
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$ticket_count++;
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$current_ticket_priority = sanitizeInput($row['ticket_priority']);
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$url_key = sanitizeInput($row['ticket_url_key']);
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$client_id = intval($row['ticket_client_id']);
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// Update ticket & insert reply
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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// Logging
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logAction("Ticket", "Resolve", "$session_name resolved $ticket_prefix$ticket_number - $ticket_subject", $client_id, $ticket_id);
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customAction('ticket_resolve', $ticket_id);
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// Client notification email
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if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && $private_note == 0) {
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// Get Contact details
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$ticket_sql = mysqli_query($mysqli, "SELECT contact_name, contact_email FROM tickets
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $ticket_id
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");
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$row = mysqli_fetch_array($ticket_sql);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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// Sanitize Config vars from get_settings.php
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$from_name = sanitizeInput($config_ticket_from_name);
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$from_email = sanitizeInput($config_ticket_from_email);
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$base_url = sanitizeInput($config_base_url);
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// Get Company Info
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$sql = mysqli_query($mysqli, "SELECT company_name, company_phone, company_phone_country_code FROM companies WHERE company_id = 1");
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
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$row = mysqli_fetch_array($sql);
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone'], $row['company_phone_country_code']));
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$current_ticket_priority = sanitizeInput($row['ticket_priority']);
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$url_key = sanitizeInput($row['ticket_url_key']);
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$client_id = intval($row['ticket_client_id']);
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// Update ticket & insert reply
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mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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// Logging
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logAction("Ticket", "Resolve", "$session_name resolved $ticket_prefix$ticket_number - $ticket_subject", $client_id, $ticket_id);
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customAction('ticket_resolve', $ticket_id);
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// Client notification email
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if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && $private_note == 0) {
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// Get Contact details
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$ticket_sql = mysqli_query($mysqli, "SELECT contact_name, contact_email FROM tickets
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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WHERE ticket_id = $ticket_id
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");
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$row = mysqli_fetch_array($ticket_sql);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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// Sanitize Config vars from get_settings.php
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$from_name = sanitizeInput($config_ticket_from_name);
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$from_email = sanitizeInput($config_ticket_from_email);
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$base_url = sanitizeInput($config_base_url);
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// Get Company Info
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$sql = mysqli_query($mysqli, "SELECT company_name, company_phone, company_phone_country_code FROM companies WHERE company_id = 1");
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$row = mysqli_fetch_array($sql);
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$company_name = sanitizeInput($row['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone'], $row['company_phone_country_code']));
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// EMAIL
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$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
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$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been marked as solved and is pending closure.<br><br>$details<br><br> If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$base_url/client/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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// EMAIL
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$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
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$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been marked as solved and is pending closure.<br><br>$details<br><br> If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$base_url/client/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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// Check email valid
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if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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// Check email valid
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if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$data = [];
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$data = [];
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// Email Ticket Contact
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// Queue Mail
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// Email Ticket Contact
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// Queue Mail
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$data[] = [
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'from' => $from_email,
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'from_name' => $from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $subject,
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'body' => $body
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];
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}
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$data[] = [
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'from' => $from_email,
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'from_name' => $from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $subject,
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'body' => $body
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];
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}
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// Also Email all the watchers
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$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
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$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
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while ($row = mysqli_fetch_array($sql_watchers)) {
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$watcher_email = sanitizeInput($row['watcher_email']);
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// Also Email all the watchers
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$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
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$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
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while ($row = mysqli_fetch_array($sql_watchers)) {
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$watcher_email = sanitizeInput($row['watcher_email']);
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// Queue Mail
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$data[] = [
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'from' => $from_email,
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'from_name' => $from_name,
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'recipient' => $watcher_email,
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'recipient_name' => $watcher_email,
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'subject' => $subject,
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'body' => $body
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];
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}
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addToMailQueue($data);
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} // End Mail IF
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// Queue Mail
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$data[] = [
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'from' => $from_email,
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'from_name' => $from_name,
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'recipient' => $watcher_email,
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'recipient_name' => $watcher_email,
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'subject' => $subject,
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'body' => $body
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];
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}
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addToMailQueue($data);
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} // End Mail IF
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} else {
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$skipped_count++;
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} // End Task Check
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} // End Loop
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} // End Array Empty Check
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$_SESSION['alert_message'] = "Resolved <strong>$ticket_count</strong> Tickets";
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if ($skipped_count > 0) {
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$_SESSION['alert_type'] = "info";
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$_SESSION['alert_message'] .= " <strong>$skipped_count</strong> ticket(s) could not be resolved because they have open tasks.";
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}
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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