mirror of https://github.com/itflow-org/itflow
Ticketing updates
- Client ticket view now defaults to showing Open tickets - Client ticket view now has ability to quick filter between open/closed tickets - Don't render modals for closed tickets (~6x performance boost 0.030 seconds before vs 0.005 seconds after) (we really need dynamic modals for ticketing!)
This commit is contained in:
Marcus Hill
parent
c1d0a2368d
commit
c0eb94efc3
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@ -6,6 +6,16 @@ $order = "DESC";
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require_once "inc_all_client.php";
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if (isset($_GET['status']) && ($_GET['status']) == 'Open') {
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
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$status = 'Closed';
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$ticket_status_snippet = "ticket_status = 'Closed'";
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} else {
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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}
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//Rebuild URL
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$url_query_strings_sort = http_build_query($get_copy);
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@ -19,17 +29,33 @@ $sql = mysqli_query(
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LEFT JOIN locations ON ticket_location_id = location_id
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LEFT JOIN vendors ON ticket_vendor_id = vendor_id
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WHERE ticket_client_id = $client_id
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AND $ticket_status_snippet
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AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
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ORDER BY $sort $order LIMIT $record_from, $record_to"
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);
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_status != 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = intval($row['total_tickets_open']);
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_status = 'Closed'");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = intval($row['total_tickets_closed']);
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?>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets</h3>
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets
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<small class="ml-3">
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<a href="?client_id=<?php echo $client_id?>&status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?client_id=<?php echo $client_id?>&status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<div class="card-tools">
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<div class="btn-group">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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@ -110,7 +136,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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if ($ticket_status == "Pending-Assignment") {
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$ticket_status_color = "danger";
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$ticket_status_color = "danger";
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} elseif ($ticket_status == "Assigned") {
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$ticket_status_color = "primary";
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} elseif ($ticket_status == "In-Progress") {
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@ -159,7 +185,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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$contact_display = "$contact_archived_display$contact_name<br><small class='text-secondary'>$contact_email</small>";
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}
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$asset_id = intval($row['ticket_asset_id']);
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$vendor_id = intval($row['ticket_vendor_id']);
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@ -178,7 +204,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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<td>
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<?php echo $ticket_created_at_time_ago; ?>
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<br>
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<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
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<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
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</td>
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<td>
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<?php if ($ticket_status !== "Closed") { ?>
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@ -204,13 +230,18 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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<?php
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require "ticket_edit_modal.php";
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if ($ticket_status !== "Closed") {
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// Temp performance boost for closed tickets, until we move to dynamic modals
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require "ticket_assign_modal.php";
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require "ticket_edit_modal.php";
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require "ticket_edit_priority_modal.php";
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require "ticket_assign_modal.php";
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require "ticket_edit_contact_modal.php";
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require "ticket_edit_priority_modal.php";
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require "ticket_edit_contact_modal.php";
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}
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}
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@ -220,7 +251,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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</table>
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</div>
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<?php require_once "pagination.php";
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?>
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?>
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</div>
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</div>
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@ -41,4 +41,4 @@
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//$time_end = microtime(true);
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//$execution_time = ($time_end - $time_start);
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//echo 'Total Execution Time: '.number_format((float) $execution_time, 10) .' seconds';
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//echo '<h2>Total Execution Time: '.number_format((float) $execution_time, 10) .' seconds</h2>';
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@ -2,7 +2,7 @@
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// Calculate Execution time start
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// uncomment for test
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//$time_start = microtime(true);
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// $time_start = microtime(true);
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header("X-Frame-Options: DENY");
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573
tickets.php
573
tickets.php
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@ -88,304 +88,307 @@ $row = mysqli_fetch_array($sql_total_tickets_assigned);
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$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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?>
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<style>
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.popover {
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max-width: 600px;
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}
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</style>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Support Tickets
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<small class="ml-3">
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<a href="?status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<div class='card-tools'>
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<div class="float-left">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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</div>
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<style>
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.popover {
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max-width: 600px;
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}
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</style>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Support Tickets
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<small class="ml-3">
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<a href="?status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
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<a href="?status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
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</small>
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</h3>
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<div class='card-tools'>
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<div class="float-left">
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<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
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<i class="fas fa-plus mr-2"></i>New Ticket
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</button>
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</div>
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</div>
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<div class="card-body">
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<form autocomplete="off">
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</div>
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<div class="card-body">
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<form autocomplete="off">
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<div class="row">
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<div class="col-sm-4">
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<div class="input-group">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(nullable_htmlentities($q)); } ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-secondary" type="button" data-toggle="collapse"
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data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
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<button class="btn btn-primary"><i class="fa fa-search"></i></button>
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</div>
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</div>
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</div>
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<div class="col-sm-8">
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<div class="btn-group btn-group-lg float-right">
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<button class="btn btn-outline-dark dropdown-toggle" style="border-top-right-radius: 0; border-bottom-right-radius: 0;" type="button" id="dropdownMenuButton"
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data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope"></i> My Tickets
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i>
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Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
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<!-- <a href="#" class="btn btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>-->
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</div>
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</div>
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</div>
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<div class="collapse <?php if (!empty($_GET['dtf']) || $_GET['canned_date'] !== "custom" || is_array($_GET['status'])) { echo "show"; } ?>" id="advancedFilter">
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<div class="row">
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<div class="col-sm-4">
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<div class="input-group">
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<input type="search" class="form-control" name="q" value="<?php if (isset($q)) { echo stripslashes(nullable_htmlentities($q)); } ?>" placeholder="Search Tickets">
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<div class="input-group-append">
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<button class="btn btn-secondary" type="button" data-toggle="collapse"
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data-target="#advancedFilter"><i class="fas fa-filter"></i></button>
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<button class="btn btn-primary"><i class="fa fa-search"></i></button>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Canned Date</label>
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<select class="form-control select2" name="canned_date">
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<option <?php if ($_GET['canned_date'] == "custom") {
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echo "selected";
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} ?> value="custom">Custom
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</option>
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<option <?php if ($_GET['canned_date'] == "today") {
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echo "selected";
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} ?> value="today">Today
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</option>
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<option <?php if ($_GET['canned_date'] == "yesterday") {
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echo "selected";
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} ?> value="yesterday">Yesterday
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</option>
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<option <?php if ($_GET['canned_date'] == "thisweek") {
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echo "selected";
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} ?> value="thisweek">This Week
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</option>
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<option <?php if ($_GET['canned_date'] == "lastweek") {
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echo "selected";
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} ?> value="lastweek">Last Week
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</option>
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<option <?php if ($_GET['canned_date'] == "thismonth") {
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echo "selected";
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} ?> value="thismonth">This Month
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</option>
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<option <?php if ($_GET['canned_date'] == "lastmonth") {
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echo "selected";
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} ?> value="lastmonth">Last Month
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</option>
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<option <?php if ($_GET['canned_date'] == "thisyear") {
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echo "selected";
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} ?> value="thisyear">This Year
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</option>
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<option <?php if ($_GET['canned_date'] == "lastyear") {
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echo "selected";
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} ?> value="lastyear">Last Year
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</option>
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</select>
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</div>
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</div>
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<div class="col-sm-8">
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<div class="btn-group btn-group-lg float-right">
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<button class="btn btn-outline-dark dropdown-toggle" style="border-top-right-radius: 0; border-bottom-right-radius: 0;" type="button" id="dropdownMenuButton"
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data-toggle="dropdown">
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<i class="fa fa-fw fa-envelope"></i> My Tickets
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</button>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
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<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
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</div>
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<a href="?assigned=unassigned" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i>
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Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
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<!-- <a href="#" class="btn btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>-->
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<div class="col-md-2">
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<div class="form-group">
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<label>Date From</label>
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<input type="date" class="form-control" name="dtf" max="2999-12-31" value="<?php echo nullable_htmlentities($dtf); ?>">
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</div>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date To</label>
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<input type="date" class="form-control" name="dtt" max="2999-12-31" value="<?php echo nullable_htmlentities($dtt); ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Ticket Status</label>
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<select class="form-control select2" name="status[]" data-placeholder = "Select Status" multiple>
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<option value="In-Progress" <?php if (is_array($_GET['status']) && in_array('In-Progress', $_GET['status'])) { echo 'selected'; } ?> >In-Progress</option>
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<option value="Client-Replied" <?php if (is_array($_GET['status']) && in_array('Client-Replied', $_GET['status'])) { echo 'selected'; } ?> >Client-Replied</option>
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<option value="Pending-Client" <?php if (is_array($_GET['status']) && in_array('Pending-Client', $_GET['status'])) { echo 'selected'; } ?> >Pending-Client</option>
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<option value="Pending-Vendor" <?php if (is_array($_GET['status']) && in_array('Pending-Vendor', $_GET['status'])) { echo 'selected'; } ?> >Pending-Vendor</option>
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<option value="Pending-Shipment" <?php if (is_array($_GET['status']) && in_array('Pending-Shipment', $_GET['status'])) { echo 'selected'; } ?> >Pending-Shipment</option>
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<option value="Scheduled" <?php if (is_array($_GET['status']) && in_array('Scheduled', $_GET['status'])) { echo 'selected'; } ?> >Scheduled</option>
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<option value="Closed" <?php if (is_array($_GET['status']) && in_array('Closed', $_GET['status'])) { echo 'selected'; } ?> >Closed</option>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Assigned to</label>
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<select class="form-control select2" name="assigned">
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<option value="" <?php if ($ticket_assigned_filter == "") {echo "selected";}?> >Any</option>
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<option value="unassigned"<?php if ($ticket_assigned_filter == "0") {echo "selected";}?> >Unassigned</option>
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<div class="collapse <?php if (!empty($_GET['dtf']) || $_GET['canned_date'] !== "custom" || is_array($_GET['status'])) { echo "show"; } ?>" id="advancedFilter">
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<div class="row">
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<div class="col-md-2">
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<div class="form-group">
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<label>Canned Date</label>
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<select class="form-control select2" name="canned_date">
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<option <?php if ($_GET['canned_date'] == "custom") {
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echo "selected";
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} ?> value="custom">Custom
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</option>
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<option <?php if ($_GET['canned_date'] == "today") {
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echo "selected";
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} ?> value="today">Today
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</option>
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<option <?php if ($_GET['canned_date'] == "yesterday") {
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echo "selected";
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} ?> value="yesterday">Yesterday
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</option>
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<option <?php if ($_GET['canned_date'] == "thisweek") {
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echo "selected";
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} ?> value="thisweek">This Week
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</option>
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<option <?php if ($_GET['canned_date'] == "lastweek") {
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echo "selected";
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} ?> value="lastweek">Last Week
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</option>
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<option <?php if ($_GET['canned_date'] == "thismonth") {
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echo "selected";
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} ?> value="thismonth">This Month
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</option>
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<option <?php if ($_GET['canned_date'] == "lastmonth") {
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echo "selected";
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} ?> value="lastmonth">Last Month
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</option>
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<option <?php if ($_GET['canned_date'] == "thisyear") {
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echo "selected";
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} ?> value="thisyear">This Year
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</option>
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<option <?php if ($_GET['canned_date'] == "lastyear") {
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echo "selected";
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} ?> value="lastyear">Last Year
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</option>
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</select>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date From</label>
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<input type="date" class="form-control" name="dtf" max="2999-12-31" value="<?php echo nullable_htmlentities($dtf); ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Date To</label>
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<input type="date" class="form-control" name="dtt" max="2999-12-31" value="<?php echo nullable_htmlentities($dtt); ?>">
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<label>Ticket Status</label>
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||||
<select class="form-control select2" name="status[]" data-placeholder = "Select Status" multiple>
|
||||
<option value="In-Progress" <?php if (is_array($_GET['status']) && in_array('In-Progress', $_GET['status'])) { echo 'selected'; } ?> >In-Progress</option>
|
||||
<option value="Client-Replied" <?php if (is_array($_GET['status']) && in_array('Client-Replied', $_GET['status'])) { echo 'selected'; } ?> >Client-Replied</option>
|
||||
<option value="Pending-Client" <?php if (is_array($_GET['status']) && in_array('Pending-Client', $_GET['status'])) { echo 'selected'; } ?> >Pending-Client</option>
|
||||
<option value="Pending-Vendor" <?php if (is_array($_GET['status']) && in_array('Pending-Vendor', $_GET['status'])) { echo 'selected'; } ?> >Pending-Vendor</option>
|
||||
<option value="Pending-Shipment" <?php if (is_array($_GET['status']) && in_array('Pending-Shipment', $_GET['status'])) { echo 'selected'; } ?> >Pending-Shipment</option>
|
||||
<option value="Scheduled" <?php if (is_array($_GET['status']) && in_array('Scheduled', $_GET['status'])) { echo 'selected'; } ?> >Scheduled</option>
|
||||
<option value="Closed" <?php if (is_array($_GET['status']) && in_array('Closed', $_GET['status'])) { echo 'selected'; } ?> >Closed</option>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
<div class="col-md-2">
|
||||
<div class="form-group">
|
||||
<label>Assigned to</label>
|
||||
<select class="form-control select2" name="assigned">
|
||||
<option value="" <?php if ($ticket_assigned_filter == "") {echo "selected";}?> >Any</option>
|
||||
<option value="unassigned"<?php if ($ticket_assigned_filter == "0") {echo "selected";}?> >Unassigned</option>
|
||||
|
||||
<?php
|
||||
$sql_assign_to = mysqli_query($mysqli, "SELECT * FROM users WHERE user_archived_at IS NULL ORDER BY user_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_assign_to)) {
|
||||
$user_id = intval($row['user_id']);
|
||||
$user_name = nullable_htmlentities($row['user_name']);
|
||||
?>
|
||||
<option <?php if ($ticket_assigned_filter == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
||||
<?php
|
||||
}
|
||||
<?php
|
||||
$sql_assign_to = mysqli_query($mysqli, "SELECT * FROM users WHERE user_archived_at IS NULL ORDER BY user_name ASC");
|
||||
while ($row = mysqli_fetch_array($sql_assign_to)) {
|
||||
$user_id = intval($row['user_id']);
|
||||
$user_name = nullable_htmlentities($row['user_name']);
|
||||
?>
|
||||
<option <?php if ($ticket_assigned_filter == $user_id) { echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
|
||||
<?php
|
||||
}
|
||||
?>
|
||||
|
||||
</select>
|
||||
</div>
|
||||
</select>
|
||||
</div>
|
||||
</div>
|
||||
</div>
|
||||
</form>
|
||||
<hr>
|
||||
<div class="table-responsive-sm">
|
||||
<table class="table table-striped table-borderless table-hover">
|
||||
<thead class="text-dark <?php if ($num_rows[0] == 0) {
|
||||
echo "d-none";
|
||||
} ?>">
|
||||
<tr>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">Client / Contact</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a>
|
||||
</th>
|
||||
</div>
|
||||
</form>
|
||||
<hr>
|
||||
<div class="table-responsive-sm">
|
||||
<table class="table table-striped table-borderless table-hover">
|
||||
<thead class="text-dark <?php if ($num_rows[0] == 0) {
|
||||
echo "d-none";
|
||||
} ?>">
|
||||
<tr>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">Client / Contact</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a>
|
||||
</th>
|
||||
<th><a class="text-dark"
|
||||
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a>
|
||||
</th>
|
||||
|
||||
<th class="text-center">Action</th>
|
||||
</tr>
|
||||
</thead>
|
||||
<tbody>
|
||||
<?php
|
||||
<th class="text-center">Action</th>
|
||||
</tr>
|
||||
</thead>
|
||||
<tbody>
|
||||
<?php
|
||||
|
||||
while ($row = mysqli_fetch_array($sql)) {
|
||||
$ticket_id = intval($row['ticket_id']);
|
||||
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
|
||||
$ticket_number = intval($row['ticket_number']);
|
||||
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
|
||||
$ticket_details = nullable_htmlentities($row['ticket_details']);
|
||||
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
|
||||
$ticket_status = nullable_htmlentities($row['ticket_status']);
|
||||
$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
|
||||
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
|
||||
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
|
||||
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
|
||||
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
|
||||
if (empty($ticket_updated_at)) {
|
||||
if ($ticket_status == "Closed") {
|
||||
$ticket_updated_at_display = "<p>Never</p>";
|
||||
} else {
|
||||
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
|
||||
}
|
||||
while ($row = mysqli_fetch_array($sql)) {
|
||||
$ticket_id = intval($row['ticket_id']);
|
||||
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
|
||||
$ticket_number = intval($row['ticket_number']);
|
||||
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
|
||||
$ticket_details = nullable_htmlentities($row['ticket_details']);
|
||||
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
|
||||
$ticket_status = nullable_htmlentities($row['ticket_status']);
|
||||
$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
|
||||
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
|
||||
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
|
||||
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
|
||||
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
|
||||
if (empty($ticket_updated_at)) {
|
||||
if ($ticket_status == "Closed") {
|
||||
$ticket_updated_at_display = "<p>Never</p>";
|
||||
} else {
|
||||
$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
|
||||
}
|
||||
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
|
||||
$client_id = intval($row['ticket_client_id']);
|
||||
$client_name = nullable_htmlentities($row['client_name']);
|
||||
$contact_id = intval($row['ticket_contact_id']);
|
||||
$contact_name = nullable_htmlentities($row['contact_name']);
|
||||
$contact_title = nullable_htmlentities($row['contact_title']);
|
||||
$contact_email = nullable_htmlentities($row['contact_email']);
|
||||
$contact_phone = formatPhoneNumber($row['contact_phone']);
|
||||
$contact_extension = nullable_htmlentities($row['contact_extension']);
|
||||
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
|
||||
if ($ticket_status == "Pending-Assignment") {
|
||||
$ticket_status_color = "danger";
|
||||
} elseif ($ticket_status == "Assigned") {
|
||||
$ticket_status_color = "primary";
|
||||
} elseif ($ticket_status == "In-Progress") {
|
||||
$ticket_status_color = "success";
|
||||
} elseif ($ticket_status == "Closed") {
|
||||
$ticket_status_color = "dark";
|
||||
} else{
|
||||
$ticket_status_color = "secondary";
|
||||
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
|
||||
}
|
||||
} else {
|
||||
$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
|
||||
}
|
||||
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
|
||||
$client_id = intval($row['ticket_client_id']);
|
||||
$client_name = nullable_htmlentities($row['client_name']);
|
||||
$contact_id = intval($row['ticket_contact_id']);
|
||||
$contact_name = nullable_htmlentities($row['contact_name']);
|
||||
$contact_title = nullable_htmlentities($row['contact_title']);
|
||||
$contact_email = nullable_htmlentities($row['contact_email']);
|
||||
$contact_phone = formatPhoneNumber($row['contact_phone']);
|
||||
$contact_extension = nullable_htmlentities($row['contact_extension']);
|
||||
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
|
||||
if ($ticket_status == "Pending-Assignment") {
|
||||
$ticket_status_color = "danger";
|
||||
} elseif ($ticket_status == "Assigned") {
|
||||
$ticket_status_color = "primary";
|
||||
} elseif ($ticket_status == "In-Progress") {
|
||||
$ticket_status_color = "success";
|
||||
} elseif ($ticket_status == "Closed") {
|
||||
$ticket_status_color = "dark";
|
||||
} else{
|
||||
$ticket_status_color = "secondary";
|
||||
}
|
||||
|
||||
if ($ticket_priority == "High") {
|
||||
$ticket_priority_color = "danger";
|
||||
} elseif ($ticket_priority == "Medium") {
|
||||
$ticket_priority_color = "warning";
|
||||
} else{
|
||||
$ticket_priority_color = "info";
|
||||
}
|
||||
$ticket_assigned_to = intval($row['ticket_assigned_to']);
|
||||
if (empty($ticket_assigned_to)) {
|
||||
if ($ticket_status == "Closed") {
|
||||
$ticket_assigned_to_display = "<p>Not Assigned</p>";
|
||||
} else {
|
||||
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
|
||||
}
|
||||
if ($ticket_priority == "High") {
|
||||
$ticket_priority_color = "danger";
|
||||
} elseif ($ticket_priority == "Medium") {
|
||||
$ticket_priority_color = "warning";
|
||||
} else{
|
||||
$ticket_priority_color = "info";
|
||||
}
|
||||
$ticket_assigned_to = intval($row['ticket_assigned_to']);
|
||||
if (empty($ticket_assigned_to)) {
|
||||
if ($ticket_status == "Closed") {
|
||||
$ticket_assigned_to_display = "<p>Not Assigned</p>";
|
||||
} else {
|
||||
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
|
||||
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
|
||||
}
|
||||
} else {
|
||||
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
|
||||
}
|
||||
|
||||
if (empty($contact_name)) {
|
||||
$contact_display = "-";
|
||||
} else {
|
||||
$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
|
||||
}
|
||||
if (empty($contact_name)) {
|
||||
$contact_display = "-";
|
||||
} else {
|
||||
$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
|
||||
}
|
||||
|
||||
$asset_id = intval($row['ticket_asset_id']);
|
||||
$vendor_id = intval($row['ticket_vendor_id']);
|
||||
$asset_id = intval($row['ticket_asset_id']);
|
||||
$vendor_id = intval($row['ticket_vendor_id']);
|
||||
|
||||
?>
|
||||
?>
|
||||
|
||||
<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
|
||||
<td>
|
||||
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
|
||||
<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
|
||||
</a>
|
||||
</td>
|
||||
<td>
|
||||
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
|
||||
</td>
|
||||
<td>
|
||||
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
|
||||
|
||||
<div class="mt-1"><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><?php echo $contact_display; ?></a></div>
|
||||
</td>
|
||||
<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
|
||||
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
|
||||
<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
|
||||
<td><?php echo $ticket_updated_at_display; ?></td>
|
||||
<td>
|
||||
<?php echo $ticket_created_at_time_ago; ?>
|
||||
<br>
|
||||
<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
|
||||
</td>
|
||||
<td>
|
||||
<?php if ($ticket_status !== "Closed") { ?>
|
||||
<div class="dropdown dropleft text-center">
|
||||
<button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
|
||||
<i class="fas fa-ellipsis-h"></i>
|
||||
</button>
|
||||
<div class="dropdown-menu">
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">
|
||||
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
||||
<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
|
||||
<td>
|
||||
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
|
||||
<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
|
||||
</a>
|
||||
</td>
|
||||
<td>
|
||||
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
|
||||
</td>
|
||||
<td>
|
||||
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
|
||||
|
||||
<div class="mt-1"><a href="#" data-toggle="modal" data-target="#editTicketContactModal<?php echo $ticket_id; ?>"><?php echo $contact_display; ?></a></div>
|
||||
</td>
|
||||
<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
|
||||
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
|
||||
<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
|
||||
<td><?php echo $ticket_updated_at_display; ?></td>
|
||||
<td>
|
||||
<?php echo $ticket_created_at_time_ago; ?>
|
||||
<br>
|
||||
<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
|
||||
</td>
|
||||
<td>
|
||||
<?php if ($ticket_status !== "Closed") { ?>
|
||||
<div class="dropdown dropleft text-center">
|
||||
<button class="btn btn-secondary btn-sm" type="button" data-toggle="dropdown">
|
||||
<i class="fas fa-ellipsis-h"></i>
|
||||
</button>
|
||||
<div class="dropdown-menu">
|
||||
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#editTicketModal<?php echo $ticket_id; ?>">
|
||||
<i class="fas fa-fw fa-edit mr-2"></i>Edit
|
||||
</a>
|
||||
<?php if ($session_user_role == 3) { ?>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">
|
||||
<i class="fas fa-fw fa-trash mr-2"></i>Delete
|
||||
</a>
|
||||
<?php if ($session_user_role == 3) { ?>
|
||||
<div class="dropdown-divider"></div>
|
||||
<a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">
|
||||
<i class="fas fa-fw fa-trash mr-2"></i>Delete
|
||||
</a>
|
||||
<?php } ?>
|
||||
</div>
|
||||
<?php } ?>
|
||||
</div>
|
||||
<?php }
|
||||
</div>
|
||||
<?php }
|
||||
|
||||
if ($ticket_status !== "Closed") {
|
||||
// Temp performance boost for closed tickets, until we move to dynamic modals
|
||||
|
||||
require "ticket_edit_modal.php";
|
||||
|
||||
|
|
@ -395,24 +398,26 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
|
|||
|
||||
require "ticket_edit_contact_modal.php";
|
||||
|
||||
}
|
||||
|
||||
?>
|
||||
</td>
|
||||
</tr>
|
||||
|
||||
<?php
|
||||
?>
|
||||
</td>
|
||||
</tr>
|
||||
|
||||
}
|
||||
<?php
|
||||
|
||||
?>
|
||||
}
|
||||
|
||||
</tbody>
|
||||
</table>
|
||||
</div>
|
||||
<?php require_once "pagination.php";
|
||||
?>
|
||||
?>
|
||||
|
||||
</tbody>
|
||||
</table>
|
||||
</div>
|
||||
<?php require_once "pagination.php";
|
||||
?>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<?php
|
||||
require_once "ticket_add_modal.php";
|
||||
|
|
@ -421,4 +426,4 @@ require_once "footer.php";
|
|||
|
||||
?>
|
||||
|
||||
<script src="js/ticket_add_remove_watchers.js"></script>
|
||||
<script src="js/ticket_add_remove_watchers.js"></script>
|
||||
|
|
|
|||
Loading…
Reference in New Issue