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Ticketing updates

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- Client ticket view now defaults to showing Open tickets
- Client ticket view now has ability to quick filter between open/closed tickets
- Don't render modals for closed tickets (~6x performance boost 0.030 seconds before vs 0.005 seconds after) (we really need dynamic modals for ticketing!)
This commit is contained in:
Marcus Hill
2023-11-25 11:29:08 +00:00
parent c1d0a2368d
commit c0eb94efc3
4 changed files with 331 additions and 295 deletions
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49
client_tickets.php
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@@ -6,6 +6,16 @@ $order = "DESC";
require_once "inc_all_client.php";
if (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
} else {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
}
//Rebuild URL
$url_query_strings_sort = http_build_query($get_copy);
@@ -19,17 +29,33 @@ $sql = mysqli_query(
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
WHERE ticket_client_id = $client_id
AND $ticket_status_snippet
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
ORDER BY $sort $order LIMIT $record_from, $record_to"
);
$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_client_id = $client_id AND ticket_status != 'Closed'");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_client_id = $client_id AND ticket_status = 'Closed'");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
?>
<div class="card card-dark">
<div class="card-header py-2">
<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets</h3>
<h3 class="card-title mt-2"><i class="fa fa-fw fa-life-ring mr-2"></i>Tickets
<small class="ml-3">
<a href="?client_id=<?php echo $client_id?>&status=Open" class="text-white"><strong><?php echo $total_tickets_open; ?></strong> Open</a> |
<a href="?client_id=<?php echo $client_id?>&status=Closed" class="text-white"><strong><?php echo $total_tickets_closed; ?></strong> Closed</a>
</small>
</h3>
<div class="card-tools">
<div class="btn-group">
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
@@ -110,7 +136,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
if ($ticket_status == "Pending-Assignment") {
$ticket_status_color = "danger";
$ticket_status_color = "danger";
} elseif ($ticket_status == "Assigned") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "In-Progress") {
@@ -159,7 +185,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
$contact_display = "$contact_archived_display$contact_name<br><small class='text-secondary'>$contact_email</small>";
}
$asset_id = intval($row['ticket_asset_id']);
$vendor_id = intval($row['ticket_vendor_id']);
@@ -178,7 +204,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
<td>
<?php echo $ticket_created_at_time_ago; ?>
<br>
<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
</td>
<td>
<?php if ($ticket_status !== "Closed") { ?>
@@ -204,13 +230,18 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
<?php
require "ticket_edit_modal.php";
if ($ticket_status !== "Closed") {
// Temp performance boost for closed tickets, until we move to dynamic modals
require "ticket_assign_modal.php";
require "ticket_edit_modal.php";
require "ticket_edit_priority_modal.php";
require "ticket_assign_modal.php";
require "ticket_edit_contact_modal.php";
require "ticket_edit_priority_modal.php";
require "ticket_edit_contact_modal.php";
}
}
@@ -220,7 +251,7 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
</table>
</div>
<?php require_once "pagination.php";
?>
?>
</div>
</div>