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Feature: Added Bulk Set Priority on Tickets

This commit is contained in:
johnnyq 2024-01-30 14:54:00 -05:00
parent db8ae13135
commit c6f1a25692
3 changed files with 84 additions and 0 deletions
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43
post/ticket.php
View File

@ -570,6 +570,49 @@ if (isset($_POST['bulk_assign_ticket'])) {
}
if (isset($_POST['bulk_edit_ticket_priority'])) {
// Role check
validateTechRole();
// POST variables
$priority = sanitizeInput($_POST['bulk_priority']);
// Get a Ticket Count
$ticket_count = count($_POST['ticket_ids']);
// Assign Tech to Selected Tickets
if (!empty($_POST['ticket_ids'])) {
foreach($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
$row = mysqli_fetch_array($sql);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput($row['ticket_status']);
$ticket_subject = sanitizeInput($row['ticket_subject']);
$current_ticket_priority = sanitizeInput($row['ticket_priority']);
$client_id = intval($row['ticket_client_id']);
// Update ticket & insert reply
mysqli_query($mysqli,"UPDATE tickets SET ticket_priority = '$priority' WHERE ticket_id = $ticket_id");
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$session_name updated the priority from $current_ticket_priority to $priority', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
// Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Edit', log_description = '$session_name updated the priority on ticket $ticket_prefix$ticket_number - $ticket_subject from $current_ticket_priority to $priority', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
} // End For Each Ticket ID Loop
}
$_SESSION['alert_message'] = "You updated the priority for <b>$ticket_count</b> Tickets to <b>$priority</b>";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['add_ticket_reply'])) {
validateTechRole();

36
ticket_bulk_edit_priority_modal.php Normal file
View File

@ -0,0 +1,36 @@
<div class="modal" id="bulkEditPriorityTicketModal" tabindex="-1">
<div class="modal-dialog">
<div class="modal-content bg-dark">
<div class="modal-header">
<h5 class="modal-title"><i class="fa fa-fw fa-thermometer-half mr-2"></i>Bulk Editing Priority:</h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<div class="modal-body bg-white">
<div class="form-group">
<label>Priority</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
</div>
<select class="form-control select2" name="bulk_priority">
<option>Low</option>
<option>Medium</option>
<option>High</option>
</select>
</div>
</div>
</div>
<div class="modal-footer bg-white">
<button type="submit" name="bulk_edit_ticket_priority" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Save</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
</div>
</div>
</div>
</div>

5
tickets.php
View File

@ -143,6 +143,10 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkEditPriorityTicketModal">
<i class="fas fa-fw fa-thermometer-half mr-2"></i>Update Priority
</a>
</div>
</div>
@ -442,6 +446,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
</table>
</div>
<?php require_once "ticket_bulk_assign_modal.php"; ?>
<?php require_once "ticket_bulk_edit_priority_modal.php"; ?>
</form>
<?php require_once "pagination.php";
?>