mirror of https://github.com/itflow-org/itflow
Update ticket scheduled post actions.
This commit is contained in:
o-psi
parent
672e51b21a
commit
c72a4a2413
179
post/ticket.php
179
post/ticket.php
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@ -1510,92 +1510,107 @@ if (isset($_POST['edit_ticket_schedule'])) {
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WHERE ticket_id = $ticket_id"
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);
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// Check for other conflicting scheduled items based on 2 hr window
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$start = date('Y-m-d H:i:s', strtotime($schedule) - 7200);
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$end = date('Y-m-d H:i:s', strtotime($schedule) + 7200);
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$sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_schedule BETWEEN '$start' AND '$end' AND ticket_id != $ticket_id AND ticket_status = 'Scheduled'");
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if (mysqli_num_rows($sql) > 0) {
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$conflicting_tickets = [];
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while ($row = mysqli_fetch_array($sql)) {
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$conflicting_tickets[] = $row['ticket_id'] . " - " . $row['ticket_subject'] . " @ " . $row['ticket_schedule'];
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}
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$_SESSION['alert_message'] = "Ticket scheduled, but there are other tickets scheduled within 2 hours of this time. Please check the schedule for tickets: " . implode(", ", $conflicting_tickets);
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}else {
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//Send email to client and assigned user
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$sql = mysqli_query($mysqli,"SELECT * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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WHERE ticket_id = $ticket_id
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");
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$row = mysqli_fetch_array($sql);
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$client_id = intval($row['ticket_client_id']);
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$client_name = sanitizeInput($row['client_name']);
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$ticket_details = sanitizeInput($row['ticket_details']);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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//Send email to client and assigned user
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$cal_subject = $ticket_number . ": " .$client_name . " - " . $ticket_subject;
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$cal_description = $ticket_details . " - " . $full_ticket_url;
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$sql = mysqli_query($mysqli,"SELECT * FROM tickets
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LEFT JOIN clients ON ticket_client_id = client_id
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LEFT JOIN contacts ON ticket_contact_id = contact_id
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LEFT JOIN users ON ticket_assigned_to = user_id
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WHERE ticket_id = $ticket_id
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");
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$row = mysqli_fetch_array($sql);
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$client_id = intval($row['ticket_client_id']);
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$client_name = sanitizeInput($row['client_name']);
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$contact_name = sanitizeInput($row['contact_name']);
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$contact_email = sanitizeInput($row['contact_email']);
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$ticket_prefix = sanitizeInput($row['ticket_prefix']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = sanitizeInput($row['ticket_subject']);
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$cal_str = createCalendarEvent($schedule, $ticket_subject, $ticket_link, $config_base_url);
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$data = [
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
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'body' => "Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br> Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
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'cal_str' => $cal_str
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],
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $row['user_email'],
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'recipient_name' => $row['user_first_name'] . ' ' . $row['user_last_name'],
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'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
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'body' => "Hello, " . $row['user_first_name'] . "<br><br>The ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
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'cal_str' => $cal_str
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]
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];
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//Send all watchers an email
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$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
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while ($row = mysqli_fetch_array($sql_watchers)) {
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$watcher_email = sanitizeInput($row['watcher_email']);
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $watcher_email,
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'recipient_name' => $watcher_email,
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'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
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'body' => "Hello, " . $watcher_email . "<br><br>The ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
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'cal_str' => $cal_str
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$cal_str = createCalendarEvent($schedule, $cal_subject, $cal_description, $cal_location);
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$data = [
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
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'body' => "Hello, $contact_name<br><br>Your ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br> Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
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'cal_str' => $cal_str
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],
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[
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $row['user_email'],
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'recipient_name' => $row['user_first_name'] . ' ' . $row['user_last_name'],
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'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
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'body' => "Hello, " . $row['user_first_name'] . "<br><br>The ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
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'cal_str' => $cal_str
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]
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];
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//Send all watchers an email
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$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
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while ($row = mysqli_fetch_array($sql_watchers)) {
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$watcher_email = sanitizeInput($row['watcher_email']);
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $watcher_email,
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'recipient_name' => $watcher_email,
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'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
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'body' => "Hello, " . $watcher_email . "<br><br>The ticket regarding $ticket_subject has been scheduled for $schedule.<br><br>--------------------------------<br><a href=\"$full_ticket_url\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone",
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'cal_str' => $cal_str
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];
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}
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$response = addToMailQueue($mysqli, $data);
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// if response is not empty, then there was an error
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if (!empty($response)) {
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$_SESSION['alert_message'] = "Error sending email: " . $response;
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} else {
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$_SESSION['alert_message'] = "Ticket scheduled";
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}
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// Update ticket reply
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mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket scheduled for $schedule', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:05:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
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//Logging
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mysqli_query(
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$mysqli,
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"INSERT INTO logs SET
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log_type = 'Ticket',
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log_action = 'Modify',
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log_description = '$session_name modified ticket schedule',
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log_ip = '$session_ip',
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log_user_agent = '$session_user_agent',
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log_user_id = $session_user_id,
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log_entity_id = $ticket_id"
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);
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$_SESSION['alert_message'] = "Ticket schedule updated";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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$response = addToMailQueue($mysqli, $data);
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// if response is not empty, then there was an error
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if (!empty($response)) {
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$_SESSION['alert_message'] = "Error sending email: " . $response;
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} else {
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$_SESSION['alert_message'] = "Ticket scheduled";
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}
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//Logging
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mysqli_query(
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$mysqli,
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"INSERT INTO logs SET
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log_type = 'Ticket',
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log_action = 'Modify',
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log_description = '$session_name modified ticket schedule',
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log_ip = '$session_ip',
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log_user_agent = '$session_user_agent',
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log_user_id = $session_user_id,
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log_entity_id = $ticket_id"
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);
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$_SESSION['alert_message'] = "Ticket schedule updated";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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