mirror of https://github.com/itflow-org/itflow
Add support for public/internal updates, using the existing 'email update to client' checkbox
This commit is contained in:
Marcus Hill
parent
8406779b3b
commit
c98be4c344
11
post.php
11
post.php
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@ -4919,7 +4919,7 @@ if(isset($_POST['assign_ticket'])){
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mysqli_query($mysqli,"UPDATE tickets SET ticket_updated_at = NOW(), ticket_assigned_to = $assigned_to WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket re-assigned', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket re-assigned', ticket_reply_type = 'Internal', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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//Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modified', log_description = '$subject', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");
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@ -4951,7 +4951,14 @@ if(isset($_POST['add_ticket_reply'])){
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$ticket_status = trim(mysqli_real_escape_string($mysqli,$_POST['status']));
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$ticket_reply_time_worked = trim(mysqli_real_escape_string($mysqli,$_POST['time']));
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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if(isset($_POST['public_reply_type'])){
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$ticket_reply_type = 'Public';
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}
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else{
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$ticket_reply_type = 'Internal';
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}
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_type = '$ticket_reply_type', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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//UPDATE Ticket Last Response Field
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mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$ticket_status', ticket_updated_at = NOW() WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
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88
ticket.php
88
ticket.php
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@ -1,7 +1,7 @@
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<?php include("config.php"); ?>
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<?php include("header.php"); ?>
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<?php
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<?php
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if(isset($_GET['ticket_id'])){
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$ticket_id = intval($_GET['ticket_id']);
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@ -18,7 +18,7 @@ if(isset($_GET['ticket_id'])){
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echo "<center><h1 class='text-secondary mt-5'>Nothing to see here</h1><a class='btn btn-lg btn-secondary mt-3' href='tickets.php'><i class='fa fa-fw fa-arrow-left'></i> Go Back</a></center>";
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include("footer.php");
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}else{
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$row = mysqli_fetch_array($sql);
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@ -31,7 +31,7 @@ if(isset($_GET['ticket_id'])){
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$client_net_terms = $config_default_net_terms;
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}
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$ticket_prefix = $row['ticket_prefix'];
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$ticket_number = $row['ticket_number'];
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$ticket_category = $row['ticket_category'];
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@ -69,7 +69,7 @@ if(isset($_GET['ticket_id'])){
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$contact_phone = formatPhoneNumber($row['contact_phone']);
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$contact_extension = $row['contact_extension'];
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$contact_mobile = formatPhoneNumber($row['contact_mobile']);
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$asset_id = $row['asset_id'];
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$asset_name = htmlentities($row['asset_name']);
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$asset_type = htmlentities($row['asset_type']);
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@ -149,6 +149,7 @@ if(isset($_GET['ticket_id'])){
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while($row = mysqli_fetch_array($sql)){;
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$ticket_reply_id = $row['ticket_reply_id'];
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$ticket_reply = $row['ticket_reply'];
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$ticket_reply_type = $row['ticket_reply_type'];
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$ticket_reply_created_at = $row['ticket_reply_created_at'];
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$ticket_reply_updated_at = $row['ticket_reply_updated_at'];
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$ticket_reply_by = $row['ticket_reply_by'];
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@ -159,8 +160,9 @@ if(isset($_GET['ticket_id'])){
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$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
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?>
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<div class="card mb-3">
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<div class="card <?php if($ticket_reply_type == 'Internal') {echo "bg-dark";} ?> mb-3">
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<!-- Not sure how I feel about the dark background for internal notes, but we need a way to differentiate them from public updates? -->
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<div class="card-header">
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<h3 class="card-title">
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<div class="media">
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@ -171,7 +173,7 @@ if(isset($_GET['ticket_id'])){
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<i class="fa fa-circle fa-stack-2x text-secondary"></i>
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<span class="fa fa-stack-1x text-white"><?php echo $user_initials; ?></span>
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</span>
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<?php
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<?php
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}
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?>
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@ -184,7 +186,7 @@ if(isset($_GET['ticket_id'])){
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</div>
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</div>
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</h3>
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<div class="card-tools">
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<div class="dropdown dropleft">
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<button class="btn btn-tool" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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@ -205,11 +207,11 @@ if(isset($_GET['ticket_id'])){
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</div>
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<?php
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include("edit_ticket_reply_modal.php");
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}
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?>
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<form class="mb-3" action="post.php" method="post" autocomplete="off">
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@ -234,38 +236,40 @@ if(isset($_GET['ticket_id'])){
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</div>
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</div>
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<?php if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
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<div class="col-sm-2">
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<div class="form-group">
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<input class="form-control timepicker" id="time_worked" name="time" type="time" step="1" value="00:00:00" onchange="setTime()"/>
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</div>
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</div>
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<div class="col-md-2">
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="email_ticket_reply" value="1" checked>
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<label class="custom-control-label" for="customControlAutosizing">Email update to client</label>
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<?php //if(!empty($config_smtp_host) AND !empty($client_email)){ ?>
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<div class="col-md-2">
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<div class="form-group">
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<div class="custom-control custom-checkbox">
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<input type="checkbox" class="custom-control-input" id="customControlAutosizing" name="public_reply_type" value="1" checked>
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<label class="custom-control-label" for="customControlAutosizing">Email update to client (Public Update)</label>
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</div>
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</div>
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</div>
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</div>
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<?php } ?>
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<?php //} ?>
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<div class="form-group">
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<input id="time_worked" name="time" type="time" step="1" value="00:00:00" class="form-control timepicker" onchange="setTime()"/>
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</div>
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<div class="col-md-2">
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<button type="submit" name="add_ticket_reply" class="btn btn-primary"><i class="fa fa-fw fa-check"></i> Save & Reply</button>
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</div>
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</div>
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</form>
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</div>
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<div class="col-md-3">
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<div class="card mb-3">
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<div class="card-body">
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<div>
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<div>
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<h4 class="text-secondary">Client</h4>
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<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <strong><?php echo strtoupper($client_name); ?></strong>
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</div>
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@ -276,7 +280,7 @@ if(isset($_GET['ticket_id'])){
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<div class="card mb-3">
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<div class="card-body">
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<div>
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<div>
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<h4 class="text-secondary">Contact</h4>
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<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i> <strong><?php echo strtoupper($contact_name); ?></strong>
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<br>
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@ -303,16 +307,16 @@ if(isset($_GET['ticket_id'])){
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?>
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<i class="fa fa-fw fa-phone text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_phone; ?>
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<br>
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<?php
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}
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<?php
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}
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?>
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<?php
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if(!empty($contact_mobile)){
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?>
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<i class="fa fa-fw fa-mobile text-secondary ml-1 mr-2 mb-2"></i> <?php echo $contact_mobile; ?>
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<br>
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<?php
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}
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<?php
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}
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?>
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</div>
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</div>
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@ -324,7 +328,7 @@ if(isset($_GET['ticket_id'])){
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<div class="card mb-3">
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<div class="card-body">
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<div>
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<div>
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<h4 class="text-secondary">Asset</h4>
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<i class="fa fa-fw fa-desktop text-secondary ml-1 mr-2 mb-2"></i> <strong><?php echo strtoupper($asset_name); ?></strong>
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<br>
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@ -349,8 +353,8 @@ if(isset($_GET['ticket_id'])){
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?>
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<i class="fa fa-fw fa-tag text-secondary ml-1 mr-2 mb-2"></i> <?php echo $asset_os; ?>
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<br>
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<?php
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}
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<?php
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}
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?>
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</div>
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</div>
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@ -358,7 +362,7 @@ if(isset($_GET['ticket_id'])){
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<?php } ?>
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<div class="card card-body mb-3">
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<div class="card card-body mb-3">
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<h4 class="text-secondary">Details</h4>
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<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i> <?php echo $ticket_priority_display; ?></div>
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<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i> <?php echo $ticket_assigned_to_display; ?></div>
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@ -375,15 +379,15 @@ if(isset($_GET['ticket_id'])){
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</div>
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<select class="form-control select2" name="assigned_to">
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<option value="">Not Assigned</option>
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<?php
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<?php
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$sql_assign_to_select = mysqli_query($mysqli,"SELECT * FROM users, user_companies WHERE users.user_id = user_companies.user_id AND user_companies.company_id = $session_company_id ORDER BY user_name ASC");
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while($row = mysqli_fetch_array($sql_assign_to_select)){
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$user_id = $row['user_id'];
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$user_name = $row['user_name'];
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?>
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<option <?php if($ticket_assigned_to == $user_id){ echo "selected"; } ?> value="<?php echo $user_id; ?>"><?php echo $user_name; ?></option>
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<?php
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}
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?>
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@ -398,14 +402,14 @@ if(isset($_GET['ticket_id'])){
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<?php
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if($ticket_status !== "Closed"){
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?>
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<div class="card card-body mb-2">
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<div class="card card-body mb-2">
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<div class="">
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<a href="#" class="btn btn-outline-success btn-block">INVOICE</a>
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<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">CLOSE TICKET</a>
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</div>
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</div>
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<?php
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}
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?>
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@ -416,7 +420,7 @@ if(isset($_GET['ticket_id'])){
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<?php include("edit_ticket_modal.php"); ?>
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<?php
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<?php
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}
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