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Merge branch 'master' into ticketing-hide-functions-closed

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This commit is contained in:
Johnny
2024-03-02 19:48:44 -05:00
committed by GitHub
parent 66e07b0c47 ef14e95adf
commit cb57a1e86b
14 changed files with 152 additions and 135 deletions
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29
post/ticket.php
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@@ -11,9 +11,9 @@ if (isset($_POST['add_ticket'])) {
$client_id = intval($_POST['client']);
$assigned_to = intval($_POST['assigned_to']);
if ($assigned_to == 0) {
$ticket_status = 'Pending-Assignment';
$ticket_status = 'New';
} else {
$ticket_status = 'Assigned';
$ticket_status = 'Open';
}
$contact = intval($_POST['contact']);
$subject = sanitizeInput($_POST['subject']);
@@ -329,15 +329,14 @@ if (isset($_POST['assign_ticket'])) {
$ticket_id = intval($_POST['ticket_id']);
$assigned_to = intval($_POST['assigned_to']);
$ticket_status = sanitizeInput($_POST['ticket_status']);
if ($ticket_status == 'Pending-Assignment' && $assigned_to > 0) {
$ticket_status = 'Assigned';
if ($ticket_status == 'New' && $assigned_to !== 0) {
$ticket_status = 'Open';
}
// Allow for un-assigning tickets
if ($assigned_to == 0) {
$ticket_reply = "Ticket unassigned, pending re-assignment.";
$ticket_reply = "Ticket unassigned.";
$agent_name = "No One";
$ticket_status = "Pending-Assignment";
} else {
// Get & verify assigned agent details
$agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assigned_to AND user_settings.user_role > 1");
@@ -356,13 +355,14 @@ if (isset($_POST['assign_ticket'])) {
}
// Get & verify ticket details
$ticket_details_sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_client_id FROM tickets WHERE ticket_id = '$ticket_id' AND ticket_status != 'Closed'");
$ticket_details_sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_client_id, client_name FROM tickets LEFT JOIN clients ON ticket_client_id = client_id WHERE ticket_id = '$ticket_id' AND ticket_status != 'Closed'");
$ticket_details = mysqli_fetch_array($ticket_details_sql);
$ticket_prefix = sanitizeInput($ticket_details['ticket_prefix']);
$ticket_number = intval($ticket_details['ticket_number']);
$ticket_subject = sanitizeInput($ticket_details['ticket_subject']);
$client_id = intval($ticket_details['ticket_client_id']);
$client_name = sanitizeInput($ticket_details['client_name']);
if (!$ticket_subject) {
$_SESSION['alert_type'] = "error";
@@ -394,8 +394,8 @@ if (isset($_POST['assign_ticket'])) {
$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
$company_name = sanitizeInput($session_company_name);
$subject = "$config_app_name - ticket $ticket_prefix$ticket_number assigned to you";
$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject <br><br>Thanks, <br>$session_name<br>$company_name";
$subject = "$config_app_name - Ticket $ticket_prefix$ticket_number assigned to you - $ticket_subject";
$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Client: $client_name<br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject<br><br>https://$config_base_url/ticket.php?ticket_id=$ticket_id <br><br>Thanks, <br>$session_name<br>$company_name";
// Email Ticket Agent
// Queue Mail
@@ -477,15 +477,14 @@ if (isset($_POST['bulk_assign_ticket'])) {
$ticket_subject = sanitizeInput($row['ticket_subject']);
$client_id = intval($row['ticket_client_id']);
if ($ticket_status == 'Pending-Assignment' && $assign_to > 0) {
$ticket_status = 'Assigned';
if ($ticket_status == 'New' && $assigned_to !== 0) {
$ticket_status = 'Open';
}
// Allow for un-assigning tickets
if ($assign_to == 0) {
$ticket_reply = "Ticket unassigned, pending re-assignment.";
$agent_name = "No One";
$ticket_status = "Pending-Assignment";
} else {
// Get & verify assigned agent details
$agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to AND user_settings.user_role > 1");
@@ -1437,8 +1436,8 @@ if (isset($_POST['set_billable_status'])) {
mysqli_query(
$mysqli,
"UPDATE tickets SET
ticket_billable = '$billable_status'
WHERE ticket_id = $ticket_id"
ticket_billable = '$billable_status'
WHERE ticket_id = $ticket_id"
);
//Logging
@@ -1475,7 +1474,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
"UPDATE tickets SET
ticket_schedule = '$schedule',
ticket_onsite = '$onsite',
ticket_status = 'Scheduled'
ticket_status = 'On Hold'
WHERE ticket_id = $ticket_id"
);