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Fix Ticket Watchers not getting emails when No Contact is selected on a ticket, and add the ability to link files in contact details

This commit is contained in:
johnnyq 2024-11-26 14:06:34 -05:00
parent 8968476b7c
commit cbbf8c27ba
4 changed files with 342 additions and 131 deletions
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81
client_contact_details.php
View File

@ -98,7 +98,7 @@ if (isset($_GET['contact_id'])) {
$sql_related_notes = mysqli_query($mysqli, "SELECT * FROM contact_notes LEFT JOIN users ON contact_note_created_by = user_id WHERE contact_note_contact_id = $contact_id AND contact_note_archived_at IS NULL ORDER BY contact_note_created_at DESC");
$note_count = mysqli_num_rows($sql_related_notes);
// Documents
// Linked Documents
$sql_linked_documents = mysqli_query($mysqli, "SELECT * FROM contact_documents, documents
LEFT JOIN users ON document_created_by = user_id
WHERE contact_documents.contact_id = $contact_id
@ -111,6 +111,17 @@ if (isset($_GET['contact_id'])) {
$linked_documents = array();
// Linked Files
$sql_linked_files = mysqli_query($mysqli, "SELECT * FROM contact_files, files
WHERE contact_files.contact_id = $contact_id
AND contact_files.file_id = files.file_id
AND file_archived_at IS NULL
ORDER BY file_name ASC"
);
$file_count = mysqli_num_rows($sql_linked_files);
$linked_files = array();
?>
<div class="row">
@ -237,7 +248,7 @@ if (isset($_GET['contact_id'])) {
<i class="fa fa-fw fa-folder mr-2"></i>Document
</a>
<div class="dropdown-divider"></div>
<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#createContactNoteModal<?php echo $contact_id; ?>">
<a class="dropdown-item text-dark" href="#" data-toggle="modal" data-target="#linkFileModal">
<i class="fa fa-fw fa-paperclip mr-2"></i>File
</a>
@ -733,6 +744,69 @@ if (isset($_GET['contact_id'])) {
</div>
</div>
</div>
<div class="card card-dark <?php if ($file_count == 0) { echo "d-none"; } ?>">
<div class="card-header py-2">
<h3 class="card-title mt-2"><i class="fa fa-fw fa-folder mr-2"></i>Linked Files</h3>
<div class="card-tools">
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#linkFileModal">
<i class="fas fa-link mr-2"></i>Link File
</button>
</div>
</div>
<div class="card-body">
<div class="table-responsive-sm">
<table class="table table-striped table-borderless table-hover dataTables" style="width:100%">
<thead class="text-dark">
<tr>
<th>File Name</th>
<th>Type</th>
<th>Size</th>
<th>Uploaded</th>
<th class="text-center">Action</th>
</tr>
</thead>
<tbody>
<?php
while ($row = mysqli_fetch_array($sql_linked_files)) {
$file_id = intval($row['file_id']);
$file_name = nullable_htmlentities($row['file_name']);
$file_description = nullable_htmlentities($row['file_description']);
$file_size = nullable_htmlentities($row['file_size']);
$file_size_KB = round($file_size / 1024);
$file_reference_name = nullable_htmlentities($row['file_reference_name']);
$file_mime_type = nullable_htmlentities($row['file_mime_type']);
$file_created_at = nullable_htmlentities($row['file_created_at']);
$linked_files[] = $file_id;
?>
<tr>
<td>
<div><a href="uploads/clients/<?php echo $client_id; ?>/<?php echo $file_reference_name; ?>"><?php echo $file_name; ?></a></div>
<div class="text-secondary"><?php echo $file_description; ?></div>
</td>
<td><?php echo $file_mime_type; ?></td>
<td><?php echo $file_size_KB; ?> KB</td>
<td><?php echo $file_created_at; ?></td>
<td class="text-center">
<a href="post.php?unlink_contact_from_file&contact_id=<?php echo $contact_id; ?>&file_id=<?php echo $file_id; ?>" class="btn btn-secondary btn-sm" title="Unlink"><i class="fas fa-fw fa-unlink"></i></a>
</td>
</tr>
<?php
}
?>
</tbody>
</table>
</div>
</div>
</div>
<div class="card card-dark <?php if ($note_count == 0) { echo "d-none"; } ?>">
<div class="card-header py-2">
@ -876,7 +950,8 @@ if (isset($_GET['contact_id'])) {
require_once "client_contact_create_note_modal.php";
require_once "ticket_add_modal.php";
require_once "client_contact_link_asset_modal.php";
require_once "client_contact_link_document_modal.php";
require_once "client_contact_link_credential_modal.php";
require_once "client_contact_link_document_modal.php";
require_once "client_contact_link_file_modal.php";
require_once "footer.php";

59
client_contact_link_file_modal.php Normal file
View File

@ -0,0 +1,59 @@
<div class="modal" id="linkFileModal" tabindex="-1">
<div class="modal-dialog">
<div class="modal-content bg-dark">
<div class="modal-header">
<h5 class="modal-title"><i class="fa fa-fw fa-paperclip mr-2"></i>Link File to <strong><?php echo $contact_name; ?></strong></h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="contact_id" value="<?php echo $contact_id; ?>">
<div class="modal-body bg-white">
<div class="form-group">
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-paperclip"></i></span>
</div>
<select class="form-control select2" name="file_id">
<option value="">- Select a File -</option>
<?php
// Check if there are any associated files
if (!empty($linked_files)) {
$excluded_file_ids = implode(",", $linked_files);
$exclude_condition = "AND file_id NOT IN ($excluded_file_ids)";
} else {
$exclude_condition = ""; // No condition if there are no displayed vendors
}
$sql_files_select = mysqli_query($mysqli, "SELECT * FROM files
LEFT JOIN folders ON folder_id = file_folder_id
WHERE file_client_id = $client_id
$exclude_condition
ORDER BY folder_name ASC, file_name ASC"
);
while ($row = mysqli_fetch_array($sql_files_select)) {
$file_id = intval($row['file_id']);
$file_name = nullable_htmlentities($row['file_name']);
$folder_name = nullable_htmlentities($row['folder_name']);
?>
<option value="<?php echo $file_id ?>"><?php echo "$folder_name/$file_name"; ?></option>
<?php
}
?>
</select>
</div>
</div>
</div>
<div class="modal-footer bg-white">
<button type="submit" name="link_contact_to_file" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Link</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
</div>
</form>
</div>
</div>
</div>

60
post/user/contact.php
View File

@ -937,6 +937,66 @@ if (isset($_POST['link_contact_to_credential'])) {
}
if (isset($_POST['link_contact_to_file'])) {
enforceUserPermission('module_support', 2);
$file_id = intval($_POST['file_id']);
$contact_id = intval($_POST['contact_id']);
// Get file Name and Client ID for logging
$sql_file = mysqli_query($mysqli,"SELECT file_name, file_client_id FROM files WHERE file_id = $file_id");
$row = mysqli_fetch_array($sql_file);
$file_name = sanitizeInput($row['file_name']);
$client_id = intval($row['file_client_id']);
// Get Contact Name for logging
$sql_contact = mysqli_query($mysqli,"SELECT contact_name FROM contacts WHERE contact_id = $contact_id");
$row = mysqli_fetch_array($sql_contact);
$contact_name = sanitizeInput($row['contact_name']);
// Contact add query
mysqli_query($mysqli,"INSERT INTO contact_files SET contact_id = $contact_id, file_id = $file_id");
// Logging
logAction("Document", "Link", "$session_name linked contact $contact_name to document $file_name", $client_id, $file_id);
$_SESSION['alert_message'] = "Contact <strong>$contact_name</strong> linked with File <strong>$file_name</strong>";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_GET['unlink_contact_from_file'])) {
enforceUserPermission('module_support', 2);
$contact_id = intval($_GET['contact_id']);
$file_id = intval($_GET['file_id']);
// Get file Name and Client ID for logging
$sql_file = mysqli_query($mysqli,"SELECT file_name, file_client_id FROM files WHERE file_id = $file_id");
$row = mysqli_fetch_array($sql_file);
$file_name = sanitizeInput($row['file_name']);
$client_id = intval($row['file_client_id']);
// Get Contact Name for logging
$sql_contact = mysqli_query($mysqli,"SELECT contact_name FROM contacts WHERE contact_id = $contact_id");
$row = mysqli_fetch_array($sql_contact);
$contact_name = sanitizeInput($row['contact_name']);
mysqli_query($mysqli,"DELETE FROM contact_files WHERE contact_id = $contact_id AND file_id = $file_id");
//Logging
logAction("File", "Unlink", "$session_name unlinked contact $contact_name from file $file_name", $client_id, $file_id);
$_SESSION['alert_type'] = "error";
$_SESSION['alert_message'] = "Contact <strong>$contact_name</strong> unlinked from file <strong>$file_name</strong>";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['export_client_contacts_csv'])) {
enforceUserPermission('module_client');

273
post/user/ticket.php
View File

@ -109,11 +109,16 @@ if (isset($_POST['add_ticket'])) {
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// EMAILING
$subject = "Ticket created [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Verify contact email is valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket created [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail
@ -127,25 +132,28 @@ if (isset($_POST['add_ticket'])) {
'subject' => $subject,
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU HAVE BEEN ADDED AS A COLLABORATOR FOR THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
// END EMAILING
}
// Custom action/notif handler
@ -413,7 +421,7 @@ if (isset($_POST['add_ticket_watcher'])) {
$data = []; // Queue array
$subject = "Ticket Notification - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello,<br><br>You are now a watcher on a ticket regarding \"$ticket_subject\".<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Guest link: https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello,<br><br>You have been added as a collaborator on this ticket regarding \"$ticket_subject\".<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Guest link: https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Only add watcher to email queue if email is valid
if (filter_var($watcher_email, FILTER_VALIDATE_EMAIL)) {
@ -953,13 +961,17 @@ if (isset($_POST['bulk_resolve_tickets'])) {
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// EMAIL
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been marked as solved and is pending closure.<br><br>$details<br><br> If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Check email valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data = [];
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been marked as solved and is pending closure.<br><br>$details<br><br> If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail
@ -972,23 +984,23 @@ if (isset($_POST['bulk_resolve_tickets'])) {
'subject' => $subject,
'body' => $body
];
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
} // End Mail IF
@ -1090,10 +1102,10 @@ if (isset($_POST['bulk_ticket_reply'])) {
// Send e-mail to client if public update & email is set up
if ($private_note == 0 && !empty($config_smtp_host)) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data = [];
@ -1108,22 +1120,23 @@ if (isset($_POST['bulk_ticket_reply'])) {
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
}
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
} //End Mail IF
@ -1397,19 +1410,20 @@ if (isset($_POST['add_ticket_reply'])) {
// Send e-mail to client if public update & email is set up
if ($ticket_reply_type == 'Public' && $send_email == 1 && !empty($config_smtp_host)) {
// Slightly different email subject/text depending on if this update set auto-close
if ($ticket_status == 4) {
// Resolved
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} else {
// Anything else
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
}
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
// Slightly different email subject/text depending on if this update set auto-close
if ($ticket_status == 4) {
// Resolved
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone"; } else {
// Anything else
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
}
$data = [];
// Email Ticket Contact
@ -1422,25 +1436,26 @@ if (isset($_POST['add_ticket_reply'])) {
'subject' => $subject,
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
//End Mail IF
@ -1649,14 +1664,15 @@ if (isset($_GET['resolve_ticket'])) {
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// EMAIL
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Check email valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data = [];
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail
@ -1668,25 +1684,25 @@ if (isset($_GET['resolve_ticket'])) {
'subject' => $subject,
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
//End Mail IF
@ -1741,15 +1757,16 @@ if (isset($_GET['close_ticket'])) {
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// EMAIL
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
//$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the request/issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the request/issue was resolved to your satisfaction, please provide your feedback <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>here</a>. <br>If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Check email valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data = [];
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
//$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the request/issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the request/issue was resolved to your satisfaction, please provide your feedback <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>here</a>. <br>If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail
@ -1761,25 +1778,25 @@ if (isset($_GET['close_ticket'])) {
'subject' => $subject,
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
//End Mail IF