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Fix Ticket Watchers not getting emails when No Contact is selected on a ticket, and add the ability to link files in contact details

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johnnyq
2024-11-26 14:06:34 -05:00
parent 8968476b7c
commit cbbf8c27ba
4 changed files with 342 additions and 131 deletions
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273
post/user/ticket.php
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@@ -109,11 +109,16 @@ if (isset($_POST['add_ticket'])) {
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// EMAILING
$subject = "Ticket created [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Verify contact email is valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket created [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>A ticket regarding \"$ticket_subject\" has been created for you.<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: Open<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail
@@ -127,25 +132,28 @@ if (isset($_POST['add_ticket'])) {
'subject' => $subject,
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU HAVE BEEN ADDED AS A COLLABORATOR FOR THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
// END EMAILING
}
// Custom action/notif handler
@@ -413,7 +421,7 @@ if (isset($_POST['add_ticket_watcher'])) {
$data = []; // Queue array
$subject = "Ticket Notification - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello,<br><br>You are now a watcher on a ticket regarding \"$ticket_subject\".<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Guest link: https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello,<br><br>You have been added as a collaborator on this ticket regarding \"$ticket_subject\".<br><br>--------------------------------<br>$ticket_details--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Guest link: https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Only add watcher to email queue if email is valid
if (filter_var($watcher_email, FILTER_VALIDATE_EMAIL)) {
@@ -953,13 +961,17 @@ if (isset($_POST['bulk_resolve_tickets'])) {
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// EMAIL
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been marked as solved and is pending closure.<br><br>$details<br><br> If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Check email valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data = [];
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been marked as solved and is pending closure.<br><br>$details<br><br> If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail
@@ -972,23 +984,23 @@ if (isset($_POST['bulk_resolve_tickets'])) {
'subject' => $subject,
'body' => $body
];
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
} // End Mail IF
@@ -1090,10 +1102,10 @@ if (isset($_POST['bulk_ticket_reply'])) {
// Send e-mail to client if public update & email is set up
if ($private_note == 0 && !empty($config_smtp_host)) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$from_email<br>$company_phone";
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data = [];
@@ -1108,22 +1120,23 @@ if (isset($_POST['bulk_ticket_reply'])) {
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
}
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $from_email,
'from_name' => $from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
} //End Mail IF
@@ -1397,19 +1410,20 @@ if (isset($_POST['add_ticket_reply'])) {
// Send e-mail to client if public update & email is set up
if ($ticket_reply_type == 'Public' && $send_email == 1 && !empty($config_smtp_host)) {
// Slightly different email subject/text depending on if this update set auto-close
if ($ticket_status == 4) {
// Resolved
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
} else {
// Anything else
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
}
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
// Slightly different email subject/text depending on if this update set auto-close
if ($ticket_status == 4) {
// Resolved
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone"; } else {
// Anything else
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been updated.<br><br>--------------------------------<br>$ticket_reply<br>--------------------------------<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status_name<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
}
$data = [];
// Email Ticket Contact
@@ -1422,25 +1436,26 @@ if (isset($_POST['add_ticket_reply'])) {
'subject' => $subject,
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
//End Mail IF
@@ -1649,14 +1664,15 @@ if (isset($_GET['resolve_ticket'])) {
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// EMAIL
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Check email valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data = [];
$subject = "Ticket resolved - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello $contact_name,<br><br>Your ticket regarding $ticket_subject has been marked as solved and is pending closure.<br><br>If your request/issue is resolved, you can simply ignore this email. If you need further assistance, please reply or <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>re-open</a> to let us know! <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail
@@ -1668,25 +1684,25 @@ if (isset($_GET['resolve_ticket'])) {
'subject' => $subject,
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
//End Mail IF
@@ -1741,15 +1757,16 @@ if (isset($_GET['close_ticket'])) {
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
// EMAIL
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
//$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the request/issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the request/issue was resolved to your satisfaction, please provide your feedback <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>here</a>. <br>If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Check email valid
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$data = [];
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
//$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the request/issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
$body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the request/issue was resolved to your satisfaction, please provide your feedback <a href=\'https://$config_base_url/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$url_key\'>here</a>. <br>If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
// Email Ticket Contact
// Queue Mail
@@ -1761,25 +1778,25 @@ if (isset($_GET['close_ticket'])) {
'subject' => $subject,
'body' => $body
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
$body .= "<br><br>----------------------------------------<br>YOU ARE A COLLABORATOR ON THIS TICKET";
while ($row = mysqli_fetch_array($sql_watchers)) {
$watcher_email = sanitizeInput($row['watcher_email']);
// Queue Mail
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $watcher_email,
'recipient_name' => $watcher_email,
'subject' => $subject,
'body' => $body
];
}
addToMailQueue($mysqli, $data);
}
//End Mail IF