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Add note when ticket is closed (to easily show who closed it)

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Marcus Hill 2022-01-08 21:08:21 +00:00
parent b7f2053648
commit cc52295698
1 changed files with 2 additions and 0 deletions
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post.php
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@ -5008,6 +5008,8 @@ if(isset($_GET['close_ticket'])){
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed', ticket_updated_at = NOW(), ticket_closed_at = NOW(), ticket_closed_by = $session_user_id WHERE ticket_id = $ticket_id AND company_id = $session_company_id") or die(mysqli_error($mysqli));
mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed.', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_created_at = NOW(), ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_id Closed', log_created_at = NOW(), company_id = $session_company_id, log_user_id = $session_user_id");