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Merge pull request #267 from aftechro/ticket.php 

Ticket.php
This commit is contained in:
Johnny 2022-01-11 17:30:24 -05:00 committed by GitHub
parent c555e5a27b b9358fed4b
commit ce202aab8d
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1 changed files with 36 additions and 13 deletions
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ticket.php
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@ -97,6 +97,31 @@ if(isset($_GET['ticket_id'])){
}else{
$primary_contact_display = "<small class='text-danger'>Needs approval</small>";
}
$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status = 'open' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = $row['ticket_related_open'];
$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = $row['ticket_related_closed'];
$ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = $row['ticket_related_total'];
$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = $row['ticket_total_reply_time'];
$user_name = $row['user_name'];
if(empty($user_name)){
$user_name_display = "-";
}else{
$user_name_display = $user_name;
}
?>
@ -269,7 +294,7 @@ if(isset($_GET['ticket_id'])){
<div class="col-md-3">
<div class="card mb-3">
<div class="card card-outline card-dark mb-3">
<div class="card-body">
<div>
<h4 class="text-secondary">Client</h4>
@ -280,13 +305,15 @@ if(isset($_GET['ticket_id'])){
<?php if(!empty($contact_id)){ ?>
<div class="card mb-3">
<div class="card card-outline card-dark mb-3">
<div class="card-body">
<div>
<h4 class="text-secondary">Contact</h4>
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo strtoupper($contact_name); ?></strong>
<br>
<i class="fa fa-fw fa-info-circle text-secondary ml-1 mr-2 mb-2"></i><?php echo $primary_contact_display; ?>
<br>
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i><strong>Related tickets:</strong> Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong>
<hr>
<?php
if(!empty($location_name)){
@ -328,7 +355,7 @@ if(isset($_GET['ticket_id'])){
<?php if(!empty($asset_id)){ ?>
<div class="card mb-3">
<div class="card card-outline card-dark mb-3">
<div class="card-body">
<div>
<h4 class="text-secondary">Asset</h4>
@ -364,17 +391,13 @@ if(isset($_GET['ticket_id'])){
<?php } ?>
<div class="card card-body mb-3">
<div class="card card-body card-outline card-dark mb-3">
<h4 class="text-secondary">Details</h4>
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i><?php echo $ticket_assigned_to_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-clock text-secondary mr-2 mb-2"></i><?php echo $ticket_created_at; ?></div>
<?php
$ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(ticket_reply_time_worked)) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = $row['ticket_total_reply_time'];
?>
<div class="ml-1"><i class="fa fa-fw fa-clock text-secondary mr-2 mb-2"></i><?php echo $ticket_total_reply_time; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created on: <?php echo $ticket_created_at; ?> by: <?php echo $ticket_reply_by_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary outline mr-2 mb-2"></i>Assigned to: <strong><?php echo strtoupper ($ticket_assigned_to_display); ?></strong></div>
<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Closed by <?php echo strtoupper ($user_name); ?></a></div>
<div class="ml-1"><i class="fa fa-fw fa-check text-secondary mr-2 mb-2"></i>Total time worked: <?php echo $ticket_total_reply_time; ?></div>
</div>
<form action="post.php" method="post">
@ -411,7 +434,7 @@ if(isset($_GET['ticket_id'])){
if($ticket_status !== "Closed"){
?>
<div class="card card-body mb-2">
<div class="card card-body card-outline card-dark mb-2">
<div class="">
<a href="#" class="btn btn-outline-success btn-block">INVOICE</a>
<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-outline-danger btn-block">CLOSE TICKET</a>