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Added Your Tickets to the technical portion of the dashboard

This commit is contained in:
johnnyq 2023-12-21 16:04:07 -05:00
parent 12b8f2e005
commit d21e5fafca
1 changed files with 124 additions and 0 deletions
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124
dashboard.php
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@ -587,6 +587,16 @@ $sql_certs_expiring = mysqli_fetch_assoc(mysqli_query(
));
$expiring_certificates = $sql_certs_expiring['expiring_certs'];
$sql_your_tickets = mysqli_query(
$mysqli,
"SELECT * FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
WHERE ticket_assigned_to = $session_user_id
AND ticket_status != 'Closed'
ORDER BY ticket_number DESC"
);
?>
<!-- Icon Cards-->
@ -673,6 +683,120 @@ $expiring_certificates = $sql_certs_expiring['expiring_certs'];
</div> <!-- rows -->
<?php if ($sql_your_tickets) { ?>
<div class="row">
<div class="col-12">
<div class="card card-dark mb-3">
<div class="card-header">
<h3 class="card-title"><i class="fa fa-fw fa-life-ring mr-2"></i>Your Open Tickets</h3>
<div class="card-tools">
<button type="button" class="btn btn-tool" data-card-widget="remove">
<i class="fas fa-times"></i>
</button>
</div>
</div>
<div class="table-responsive-sm">
<table class="table table-sm">
<thead>
<tr>
<th>Number</th>
<th>Subject</th>
<th>Client</th>
<th>Contact</th>
<th>Priority</th>
<th>Status</th>
<th>Last Response</th>
</tr>
</thead>
<tbody>
<?php
while ($row = mysqli_fetch_array($sql_your_tickets)) {
$ticket_id = intval($row['ticket_id']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == "Closed") {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
}
} else {
$ticket_updated_at_display = "$ticket_updated_at_time_ago";
}
$client_id = intval($row['ticket_client_id']);
$client_name = nullable_htmlentities($row['client_name']);
$contact_id = intval($row['ticket_contact_id']);
$contact_name = nullable_htmlentities($row['contact_name']);
if ($ticket_status == "Pending-Assignment") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Assigned") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "In-Progress") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
} else{
$ticket_status_color = "secondary";
}
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_color = "warning";
} else{
$ticket_priority_color = "info";
}
if (empty($contact_name)) {
$contact_display = "-";
} else {
$contact_display = "<a href='client_contact_details.php?client_id=$client_id&contact_id=$contact_id'>$contact_name</a>";
}
?>
<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
<td><a class="text-dark" href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo "$ticket_prefix$ticket_number"; ?></a></td>
<td>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
</td>
<td>
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
</td>
<td><?php echo $contact_display; ?></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
<td><?php echo $ticket_updated_at_display; ?></td>
</tr>
<?php
}
?>
</tbody>
</table>
</div>
</div>
</div>
</div>
<?php } ?>
<?php } ?>
<!-- End Tech Dashboard -->