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Allow selecting client SLA assignments on client create/edit

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johnnyq
2026-07-29 00:21:13 -04:00
parent dd45a0f4f1
commit d5ed05017b
3 changed files with 109 additions and 0 deletions
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35
agent/modals/client/client_edit.php
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@@ -24,6 +24,13 @@ $client_notes = escapeHtml($row['client_notes']);
$client_created_at = escapeHtml($row['client_created_at']);
$client_archived_at = escapeHtml($row['client_archived_at']);
// Client SLA assignments
$client_sla_assignments = [];
$sql_client_slas = mysqli_query($mysqli, "SELECT sla_assignment_priority, sla_assignment_sla_id FROM sla_assignments WHERE sla_assignment_client_id = $client_id");
while ($client_sla_row = mysqli_fetch_assoc($sql_client_slas)) {
$client_sla_assignments[$client_sla_row['sla_assignment_priority']] = intval($client_sla_row['sla_assignment_sla_id']);
}
// Client Tags
$client_tag_id_array = array();
$sql_client_tags = mysqli_query($mysqli, "SELECT tag_id FROM client_tags WHERE client_id = $client_id");
@@ -186,6 +193,34 @@ ob_start();
</div>
</div>
<?php
// Ticket SLA assignments - only offered when active SLAs exist
$sla_options = [];
$sla_options_sql = mysqli_query($mysqli, "SELECT sla_id, sla_name FROM slas WHERE sla_archived_at IS NULL ORDER BY sla_name ASC");
while ($sla_option_row = mysqli_fetch_assoc($sla_options_sql)) {
$sla_options[intval($sla_option_row['sla_id'])] = $sla_option_row['sla_name'];
}
if ($config_module_enable_ticketing && !empty($sla_options)) { ?>
<div class="form-group">
<label>Ticket SLAs</label>
<div class="form-row">
<?php foreach (['Low', 'Medium', 'High'] as $sla_priority) { $sla_current = $client_sla_assignments[$sla_priority] ?? 'default'; ?>
<div class="col-4">
<small class="text-secondary"><?= $sla_priority ?></small>
<select class="form-control" name="client_sla_<?= strtolower($sla_priority) ?>">
<option value="default" <?php if ($sla_current === 'default') { echo "selected"; } ?>>Default</option>
<option value="0" <?php if ($sla_current === 0) { echo "selected"; } ?>>None</option>
<?php foreach ($sla_options as $sla_option_id => $sla_option_name) { ?>
<option value="<?= $sla_option_id ?>" <?php if ($sla_current === $sla_option_id) { echo "selected"; } ?>><?= escapeHtml($sla_option_name) ?></option>
<?php } ?>
</select>
</div>
<?php } ?>
</div>
<small class="text-muted">Default follows the global SLA assignment for each priority.</small>
</div>
<?php } ?>
</div>
<?php if ($config_module_enable_accounting) { ?>