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Allow selecting client SLA assignments on client create/edit

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This commit is contained in:
johnnyq
2026-07-29 00:21:13 -04:00
parent dd45a0f4f1
commit d5ed05017b
3 changed files with 109 additions and 0 deletions
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46
agent/post/client.php
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@@ -244,6 +244,17 @@ if (isset($_POST['add_client'])) {
}
}
// Ticket SLA assignments (fields only rendered when active SLAs exist)
if (isset($_POST['client_sla_low'])) {
foreach (['Low', 'Medium', 'High'] as $sla_priority) {
$sla_value = strval($_POST['client_sla_' . strtolower($sla_priority)] ?? 'default');
if ($sla_value !== 'default') {
$client_sla_id = intval($sla_value);
mysqli_query($mysqli, "INSERT INTO sla_assignments SET sla_assignment_client_id = $client_id, sla_assignment_priority = '$sla_priority', sla_assignment_sla_id = $client_sla_id");
}
}
}
logAudit("Client", "Create", "$session_name created client $name$extended_log_description", $client_id, $client_id);
flashAlert("Client <strong>$name</strong> created");
@@ -322,6 +333,41 @@ if (isset($_POST['edit_client'])) {
}
}
// Ticket SLA assignments (fields only rendered when active SLAs exist)
if (isset($_POST['client_sla_low'])) {
// Compare with current state so an unrelated client edit doesn't
// restamp tickets (restamping clobbers manual per-ticket SLA pins)
$current_sla_assignments = [];
$sql_current_slas = mysqli_query($mysqli, "SELECT sla_assignment_priority, sla_assignment_sla_id FROM sla_assignments WHERE sla_assignment_client_id = $client_id");
while ($current_sla_row = mysqli_fetch_assoc($sql_current_slas)) {
$current_sla_assignments[$current_sla_row['sla_assignment_priority']] = strval(intval($current_sla_row['sla_assignment_sla_id']));
}
$sla_assignments_changed = false;
foreach (['Low', 'Medium', 'High'] as $sla_priority) {
$sla_value = strval($_POST['client_sla_' . strtolower($sla_priority)] ?? 'default');
$sla_current = $current_sla_assignments[$sla_priority] ?? 'default';
if ($sla_value === $sla_current) {
continue;
}
$sla_assignments_changed = true;
mysqli_query($mysqli, "DELETE FROM sla_assignments WHERE sla_assignment_client_id = $client_id AND sla_assignment_priority = '$sla_priority'");
if ($sla_value !== 'default') {
$client_sla_id = intval($sla_value);
mysqli_query($mysqli, "INSERT INTO sla_assignments SET sla_assignment_client_id = $client_id, sla_assignment_priority = '$sla_priority', sla_assignment_sla_id = $client_sla_id");
}
}
if ($sla_assignments_changed) {
// Re-resolve this client's open tickets against the new assignments
$sql_sla_tickets = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_client_id = $client_id AND ticket_closed_at IS NULL AND ticket_archived_at IS NULL");
while ($sla_ticket_row = mysqli_fetch_assoc($sql_sla_tickets)) {
applyTicketSla($sla_ticket_row['ticket_id']);
}
}
}
logAudit("Client", "Edit", "$session_name edited client $name", $client_id, $client_id);
flashAlert("Client <strong>$name</strong> updated");