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Update bulk assign tech to only notify by one email with all tickets assigned instead of multiple same with notification, updated some wording as well and include a ticket count in the logging email and notification

This commit is contained in:
johnnyq 2024-01-26 22:30:55 -05:00
parent 47d2ad993e
commit d7a58c01f9
1 changed files with 38 additions and 34 deletions
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72
post/ticket.php
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@ -473,6 +473,9 @@ if (isset($_POST['bulk_assign_ticket'])) {
// POST variables
$assign_to = intval($_POST['assign_to']);
// Get a Ticket Count
$ticket_count = count($_POST['ticket_ids']);
// Assign Tech to Selected Tickets
if (!empty($_POST['ticket_ids'])) {
@ -523,45 +526,46 @@ if (isset($_POST['bulk_assign_ticket'])) {
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Edit', log_description = '$session_name reassigned ticket $ticket_prefix$ticket_number - $ticket_subject to $agent_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
// Notification
if ($session_user_id != $assign_to && $assign_to != 0) {
// App Notification
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $assign_to");
// Agent Email Notification
if (!empty($config_smtp_host)) {
// Sanitize Config vars from get_settings.php
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
$company_name = sanitizeInput($session_company_name);
$subject = "$config_app_name ticket $ticket_prefix$ticket_number assigned to you";
$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject <br><br>Thanks, <br>$session_name<br>$company_name";
// Email Ticket Agent
// Queue Mail
$data = [
[
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $agent_email,
'recipient_name' => $agent_name,
'subject' => $subject,
'body' => $body,
]
];
addToMailQueue($mysqli, $data);
}
}
$tickets_assigned_body .= "$ticket_prefix$ticket_number - $ticket_subject<br>";
} // End For Each Ticket ID Loop
// Notification
if ($session_user_id != $assign_to && $assign_to != 0) {
// App Notification
mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = '$ticket_count Tickets have been assigned to you by $session_name', notification_action = 'tickets.php?status=Open&assigned=$assign_to', notification_client_id = $client_id, notification_user_id = $assign_to");
// Agent Email Notification
if (!empty($config_smtp_host)) {
// Sanitize Config vars from get_settings.php
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
$company_name = sanitizeInput($session_company_name);
$subject = "$config_app_name $ticket_count tickets have been assigned to you";
$body = "Hi $agent_name, <br><br>$ticket_count tickets have been assigned to you!<br><br>$tickets_assigned_body<br>Thanks, <br>$session_name<br>$company_name";
// Email Ticket Agent
// Queue Mail
$data = [
[
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
'recipient' => $agent_email,
'recipient_name' => $agent_name,
'subject' => $subject,
'body' => $body,
]
];
addToMailQueue($mysqli, $data);
}
}
}
$_SESSION['alert_message'] = "Bulk Assigned Tickets";
$_SESSION['alert_message'] = "You assigned <b>$ticket_count</b> Tickets to <b>$agent_name</b>";
header("Location: " . $_SERVER["HTTP_REFERER"]);