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If not client_id then do not include &client_id= in ticket uris as this would cause ticket viewing to break if client_id is 0.

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johnnyq
2026-01-19 17:01:38 -05:00
parent ae1d71dcd7
commit e0f7460e08
2 changed files with 14 additions and 3 deletions
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8
cron/cron.php
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@@ -317,6 +317,12 @@ if (mysqli_num_rows($sql_recurring_tickets) > 0) {
$ticket_status = 2; // Set to open if we've auto-assigned an agent
}
if ($client_id) {
$client_uri = "&client_id=$client_id";
} else {
$client_uri = '';
}
// Atomically increment and get the new ticket number
mysqli_query($mysqli, "
UPDATE settings
@@ -391,7 +397,7 @@ if (mysqli_num_rows($sql_recurring_tickets) > 0) {
if (filter_var($config_ticket_new_ticket_notification_email, FILTER_VALIDATE_EMAIL)) {
$email_subject = "ITFlow - New Recurring Ticket - $client_name: $ticket_subject";
$email_body = "Hello, <br><br>This is a notification that a recurring (scheduled) ticket has been raised in ITFlow. <br>Ticket: $ticket_prefix$ticket_number<br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id&client_id=$client_id <br><br>--------------------------------<br><br><b>$ticket_subject</b><br>$ticket_details";
$email_body = "Hello, <br><br>This is a notification that a recurring (scheduled) ticket has been raised in ITFlow. <br>Ticket: $ticket_prefix$ticket_number<br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id$client_uri <br><br>--------------------------------<br><br><b>$ticket_subject</b><br>$ticket_details";
$email = [
'from' => $config_ticket_from_email,