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itflow
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append client_id to the uri for agent ticket links so that the when clicked will take them to the client section and show client header along with the bread crumbs link of client tickets

This commit is contained in:
johnnyq 2026-01-19 16:24:31 -05:00
parent 3cfe38c948
commit ae1d71dcd7
4 changed files with 15 additions and 13 deletions
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14
agent/post/ticket.php
View File

@ -724,7 +724,7 @@ if (isset($_POST['assign_ticket'])) {
if ($session_user_id != $assigned_to && $assigned_to != 0) {
// App Notification
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $assigned_to");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $assigned_to");
// Email Notification
if (!empty($config_smtp_host)) {
@ -1383,13 +1383,13 @@ if (isset($_POST['bulk_ticket_reply'])) {
// Notification for assigned ticket user
if ($session_user_id != $ticket_assigned_to && $ticket_assigned_to != 0) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
}
// Notification for user that opened the ticket
if ($session_user_id != $ticket_created_by && $ticket_created_by != 0) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
}
} // End Ticket Lopp
@ -1703,12 +1703,12 @@ if (isset($_POST['add_ticket_reply'])) {
// Notification for assigned ticket user
if ($session_user_id != $ticket_assigned_to && $ticket_assigned_to != 0) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to");
}
// Notification for user that opened the ticket
if ($session_user_id != $ticket_created_by && $ticket_created_by != 0) {
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by");
}
// Handle first response
@ -2377,7 +2377,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];
@ -2529,7 +2529,7 @@ if (isset($_GET['cancel_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>Scheduled work for the ticket regarding $ticket_subject has been cancelled.<br><br>--------------------------------<br><a href=\"https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/agent/ticket.php?id=$ticket_id&client_id=$client_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
];

4
client/post.php
View File

@ -211,7 +211,7 @@ if (isset($_GET['approve_ticket_task'])) {
// Notify tech
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_contact_email approved ticket task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $session_client_id, notification_user_id = $created_by");
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_contact_email approved ticket task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$session_client_id', notification_client_id = $session_client_id, notification_user_id = $created_by");
// TODO: Email agent
// Logging
@ -237,7 +237,7 @@ if (isset($_POST['add_ticket_feedback'])) {
if ($feedback == "Bad") {
$ticket_details = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT ticket_number FROM tickets WHERE ticket_id = $ticket_id LIMIT 1"));
$ticket_number = intval($ticket_details['ticket_number']);
appNotify("Feedback", "$session_contact_name rated ticket $config_ticket_prefix$ticket_number as bad (ID: $ticket_id)", "/agent/ticket.php?ticket_id=$ticket_id", $session_client_id, $ticket_id);
appNotify("Feedback", "$session_contact_name rated ticket $config_ticket_prefix$ticket_number as bad (ID: $ticket_id)", "/agent/ticket.php?ticket_id=$ticket_id&client_id=$session_client_id", $session_client_id, $ticket_id);
}
// Custom action/notif handler

2
cron/cron.php
View File

@ -391,7 +391,7 @@ if (mysqli_num_rows($sql_recurring_tickets) > 0) {
if (filter_var($config_ticket_new_ticket_notification_email, FILTER_VALIDATE_EMAIL)) {
$email_subject = "ITFlow - New Recurring Ticket - $client_name: $ticket_subject";
$email_body = "Hello, <br><br>This is a notification that a recurring (scheduled) ticket has been raised in ITFlow. <br>Ticket: $ticket_prefix$ticket_number<br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$ticket_subject</b><br>$ticket_details";
$email_body = "Hello, <br><br>This is a notification that a recurring (scheduled) ticket has been raised in ITFlow. <br>Ticket: $ticket_prefix$ticket_number<br>Client: $client_name<br>Priority: $priority<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id&client_id=$client_id <br><br>--------------------------------<br><br><b>$ticket_subject</b><br>$ticket_details";
$email = [
'from' => $config_ticket_from_email,

8
cron/ticket_email_parser.php
View File

@ -170,13 +170,15 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
if ($config_ticket_new_ticket_notification_email) {
if ($client_id == 0) {
$client_name = "Guest";
$client_uri = '';
} else {
$client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
$client_row = mysqli_fetch_assoc($client_sql);
$client_name = sanitizeInput($client_row['client_name']);
$client_uri = "&client_id=$client_id";
}
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$id$client_uri <br><br>--------------------------------<br><br><b>$subject</b><br>$message";
$data[] = [
'from' => $config_ticket_from_email,
@ -253,7 +255,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$config_ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
$ticket_number_esc2 = mysqli_real_escape_string($mysqli, $ticket_number);
appNotify("Ticket", "Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc2 (ID $ticket_id) - check inbox manually to see email", "/agent/ticket.php?ticket_id=$ticket_id", $client_id);
appNotify("Ticket", "Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc2 (ID $ticket_id) - check inbox manually to see email", "/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id", $client_id);
$email_subject = "Action required: This ticket is already closed";
$email_body = "Hi there, <br><br>You've tried to reply to a ticket that is closed - we won't see your response. <br><br>Please raise a new ticket by sending a new e-mail to our support address below. <br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
@ -325,7 +327,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
$tech_name = sanitizeInput($tech_row['user_name']);
$email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject";
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id<br><br>--------------------------------<br>$message_esc";
$email_body = "Hello $tech_name,<br><br>A new reply has been added to the below ticket.<br><br>Client: $client_name<br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Link: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id<br><br>--------------------------------<br>$message_esc";
$data = [
[