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README.md
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README.md
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<!-- ABOUT THE PROJECT -->
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## About
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<b>A free ITGlue alternative, with additional ticketing / accounting features.</b>
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[![ITFlow][product-screenshot]](https://itflow.org)
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<b>ITFlow is a free & open-source solution for IT service management, documentation, and accounting.</b>
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### The Problem
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- You're a busy MSP with 101 things to do.
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- Information about your clients is unorganised and unstructured: scattered in random tickets or folders - when you do eventually find it, it's out of date.
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- For some tickets, you spend longer looking for the relevant documentation than actually working the ticket.
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- For some issues, you spend longer looking for the relevant documentation than actually working the ticket.
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- On top of the technical day to day, you also have to take care of the financial side of the business - consistent pricing, quotes/invoicing, and accounting.
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### The Solution: ITFlow
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- ITFlow consolidates common MSP needs (ticketing, wiki/docs, CMDB and accounting) into one system to help you do what you do best - IT.
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- ITFlow consolidates common MSP needs (documentation, ticketing, and accounting) into one system to help you do what you do best - IT.
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### In Beta
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* This project is still in early beta and is considered a **work in progress**. Many changes are being performed and may cause breakage upon updates.
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* We strongly recommend against storing confidential information like passwords in ITFlow at this time.
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* Currently, we strongly recommend against storing confidential information in ITFlow; ITFlow has not undergone a third-party security assessment.
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* We are hoping to have a stable 1.0 release by July 2022.
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<!-- BUILT WITH -->
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ITFlow is self-hosted. There is a full installation guide in the [docs](https://itflow.org/docs.php?doc_id=1), but the main steps are:
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1. Install a a LAMP stack (Linux, Apache, MariaDB, PHP)
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1. Install a LAMP stack (Linux, Apache, MariaDB, PHP)
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```sh
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sudo apt install git apache2 php libapache2-mod-php php-intl php-mysqli mariadb-server
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```
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@ -95,19 +96,19 @@ ITFlow is self-hosted. There is a full installation guide in the [docs](https://
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<!-- FEATURES -->
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## Key Features
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* Client documentation - assets, contacts, domains, files, passwords, and more
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* Accounting/Billing - finance dashboard, quotes, invoices, accounting, expenses, etc
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* Client Portal - self service quotes/invoices management for clients (more features to come soon!)
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* Client documentation - assets, contacts, domains, docs, files, passwords, and more
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* Accounting / Billing - finance dashboard, quotes, invoices, accounting, expenses, etc
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* Client Portal - self service quote/invoice/ticket management for clients
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* Alerting - account balance, invoices, domain/SSL renewals
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<!-- ROADMAP -->
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## Roadmap / Future to-do
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* MeshCentral / TacticalRMM (Export Assets Info to ITFlow, Exports common software applications to Software)
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* MeshCentral (Export common software applications to Software)
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* CalDAV to integrate with 3rd party calendars
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* CardDAV to integrate with 3rd party Address books
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* Stripe Integration for online payments
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* Toast Alerts with recent caller that matches caller ID in database which allows you to click on the toast alerts and bring up the clients account right away.
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* Recent caller toast alerts to click and bring up the clients account right away
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* FIDO2 WebAuthn Support for passwordless auth (TPM Fingerprint), (USB Hardware keys such as Yubikey)
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See the [forum](https://forum.itflow.org/d/11-road-map) and the [open issues](https://github.com/johnnyq/itflow/issues) for a full list of proposed features & known issues.
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@ -117,12 +118,12 @@ See the [forum](https://forum.itflow.org/d/11-road-map) and the [open issues](ht
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## Support & Contributions
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### Forum
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For assistance using ITFlow, feature requests, and general ideas/discussions please use the community [forum](https://forum.itflow.org).
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For help using ITFlow, feature requests, and general ideas / discussions please use the community [forum](https://forum.itflow.org).
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For bugs, please raise an [issue](https://github.com/johnnyq/itflow/issues).
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### Contributing
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If you are able to make a contribution that would make ITFlow better, please fork the repo and create a pull request. Please make sure you're following our [code standards](https://itflow.org/docs.php?doc=coding-standards).
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For large changes/new features, please discuss the issue with other contributors first.
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For large changes / new features, please discuss the issue with other contributors first.
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#### Contributors
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<a href="https://github.com/johnnyq/itflow/graphs/contributors">
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<!-- LICENSE -->
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## License
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ITFlow is distributed under the GPL License in the hope that it will be useful, but WITHOUT ANY WARRANTY. See `LICENSE.txt` for details.
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ITFlow is distributed "as is" under the GPL License, WITHOUT WARRANTY OF ANY KIND. See `LICENSE` for details.
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<!-- MARKDOWN LINKS & IMAGES -->
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@ -146,7 +147,7 @@ ITFlow is distributed under the GPL License in the hope that it will be useful,
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[issues-shield]: https://img.shields.io/github/issues/johnnyq/itflow.svg?style=for-the-badge
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[issues-url]: https://github.com/johnnyq/itflow/issues
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[license-shield]: https://img.shields.io/github/license/johnnyq/itflow.svg?style=for-the-badge
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[license-url]: https://github.com/johnnyq/itflow/blob/master/LICENSE.txt
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[license-url]: https://github.com/johnnyq/itflow/blob/master/LICENSE
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[commit-shield]: https://img.shields.io/github/last-commit/johnnyq/itflow?style=for-the-badge
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[commit-url]: https://github.com/johnnyq/itflow/commits/master
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[product-screenshot]: .github/dash.png
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