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More work on Updating ticket post to use new logAction function, added more ticket history updates, tidy and added more details to logging, lots of logic changes need to happen here

This commit is contained in:
johnnyq 2024-11-13 18:46:28 -05:00
parent 52284231bb
commit e4f618c150
1 changed files with 33 additions and 9 deletions
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42
post/user/ticket.php
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@ -298,18 +298,36 @@ if (isset($_POST['edit_ticket_contact'])) {
$ticket_number = sanitizeInput($_POST['ticket_number']);
$notify = intval($_POST['contact_notify']);
// Get Original contact, and ticket details
$sql = mysqli_query($mysqli, "SELECT
contact_name, contact_email, ticket_prefix, ticket_number, ticket_status_name, ticket_client_id
FROM tickets
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id"
);
$row = mysqli_fetch_array($sql);
$original_contact_name = sanitizeInput($row['contact_name']);
$original_contact_email = sanitizeInput($row['contact_email']);
$ticket_prefix = sanitizeInput($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_status = sanitizeInput($row['ticket_status_name']);
$client_id = intval($row['ticket_client_id']);
mysqli_query($mysqli, "UPDATE tickets SET ticket_contact_id = $contact_id WHERE ticket_id = $ticket_id");
// Notify new contact if selected
if ($notify && !empty($config_smtp_host)) {
// Get contact/ticket details
$sql = mysqli_query($mysqli, "SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_category, ticket_subject, ticket_details, ticket_priority, ticket_status_name, ticket_url_key, ticket_created_by, ticket_assigned_to, ticket_client_id FROM tickets
// Get New contact/ticket details
$sql = mysqli_query($mysqli, "SELECT contact_name, contact_email, ticket_prefix, ticket_number, ticket_category, ticket_subject, ticket_details, ticket_priority, ticket_status_name, ticket_url_key, ticket_created_by, ticket_assigned_to, ticket_client_id
FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE ticket_id = $ticket_id
AND ticket_closed_at IS NULL");
AND ticket_closed_at IS NULL"
);
$row = mysqli_fetch_array($sql);
$contact_name = sanitizeInput($row['contact_name']);
@ -332,6 +350,9 @@ if (isset($_POST['edit_ticket_contact'])) {
$company_name = sanitizeInput($row['company_name']);
$company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
// Email content
$data = []; // Queue array
@ -357,10 +378,13 @@ if (isset($_POST['edit_ticket_contact'])) {
// Custom action/notif handler
customAction('ticket_update', $ticket_id);
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name changed contact for ticket $ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
// Update Ticket History
mysqli_query($mysqli, "INSERT INTO ticket_history SET ticket_history_status = '$ticket_status', ticket_history_description = '$session_name changed the contact from $original_contact_name to $contact_name', ticket_history_ticket_id = $ticket_id");
$_SESSION['alert_message'] = "Ticket <strong>$ticket_number</strong> contact updated";
// Logging
logAction("Ticket", "Edit", "$session_name changed the contact from $original_contact_name to $contact_name for ticket $ticket_prefix$ticket_number", $client_id, $ticket_id);
$_SESSION['alert_message'] = "Contact changed from <strong>$original_contact_name</strong> to <strong>$contact_name</strong>";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
@ -428,8 +452,8 @@ if (isset($_POST['add_ticket_watcher'])) {
addToMailQueue($mysqli, $data);
}
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket', log_action = 'Edit', log_description = '$session_name added watcher $watcher_email to ticket $ticket_number', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
// Logging
logAction("Ticket", "Edit", "$session_name added $watcher_email as a watcher for ticket $ticket_prefix$ticket_number", $client_id, $ticket_id);
$_SESSION['alert_message'] = "You added $watcher_email as a watcher to Ticket <strong>$ticket_number</strong>";