Tickets API - Add ability to resolve ticket in post request with only a ticket ID and client ID via resolve.php endpoint

api/v1/tickets/resolve.php

@@ -0,0 +1,48 @@
+<?php
+
+// Resolve endpoint for tickets
+// Just send a POST here with a ticket & client id, and we do the rest
+
+require_once '../validate_api_key.php';
+
+require_once '../require_post_method.php';
+
+// Parse Info
+$ticket_id = intval($_POST['ticket_id']);
+
+// Default
+$update_count = false;
+
+if (!empty($ticket_id)) {
+
+    $ticket_row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = '$ticket_id' AND ticket_resolved_at IS NULL AND ticket_client_id = $client_id LIMIT 1"));
+
+    // Grab what we need, not using the model
+    $ticket_id = intval($ticket_row['ticket_id']); // Override so things fail if this is bad
+    $ticket_prefix = sanitizeInput($ticket_row['ticket_prefix']);
+    $ticket_number = intval($ticket_row['ticket_number']);
+    $ticket_first_response_at = sanitizeInput($ticket_row['ticket_first_response_at']);
+
+    // Mark FR (if not)
+    if (empty($ticket_first_response_at)) {
+        mysqli_query($mysqli, "UPDATE tickets SET ticket_first_response_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
+    }
+
+    // Resolve
+    $update_sql = mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
+
+    // Check insert & get insert ID
+    if ($update_sql) {
+        $update_count = mysqli_affected_rows($mysqli);
+
+        // Logging
+        logAction("Ticket", "Resolved", "$ticket_prefix$ticket_number ticket via API ($api_key_name)", $client_id, $ticket_id);
+        logAction("API", "Success", "Resolved ticket $ticket_prefix$ticket_number via API ($api_key_name)", $client_id);
+    }
+
+    customAction('ticket_resolve', $ticket_id);
+
+}
+
+// Output
+require_once '../update_output.php';