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Add the ability to edit ticket reply types to puiblic or internal, note there is no client email option here

This commit is contained in:
johnnyq 2024-09-17 14:55:02 -04:00
parent 7b2566b654
commit eaee42f1f5
2 changed files with 13 additions and 1 deletions
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3
post/ticket.php
View File

@ -1310,11 +1310,12 @@ if (isset($_POST['edit_ticket_reply'])) {
$ticket_reply_id = intval($_POST['ticket_reply_id']);
$ticket_reply = mysqli_real_escape_string($mysqli, $_POST['ticket_reply']);
$ticket_reply_type = sanitizeInput($_POST['ticket_reply_type']);
$ticket_reply_time_worked = sanitizeInput($_POST['time']);
$client_id = intval($_POST['client_id']);
mysqli_query($mysqli, "UPDATE ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '$ticket_reply_time_worked' WHERE ticket_reply_id = $ticket_reply_id AND ticket_reply_type != 'Client'") or die(mysqli_error($mysqli));
mysqli_query($mysqli, "UPDATE ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '$ticket_reply_time_worked' WHERE ticket_reply_id = $ticket_reply_id AND ticket_reply_type != 'Client'") or die(mysqli_error($mysqli));
//Logging
mysqli_query($mysqli, "INSERT INTO logs SET log_type = 'Ticket Reply', log_action = 'Modify', log_description = '$session_name modified ticket reply', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_reply_id");

11
ticket_reply_edit_modal.php
View File

@ -13,6 +13,17 @@
<div class="modal-body bg-white">
<div class="form-group">
<div class="btn-group btn-block btn-group-toggle" data-toggle="buttons">
<label class="btn btn-outline-secondary active">
<input type="radio" name="ticket_reply_type" value="Internal" <?php if ($ticket_reply_type == 'Internal') { echo "checked"; } ?>>Internal Note
</label>
<label class="btn btn-outline-secondary">
<input type="radio" name="ticket_reply_type" value="Public" <?php if ($ticket_reply_type == 'Public') { echo "checked"; } ?>>Public Comment
</label>
</div>
</div>
<div class="form-group">
<textarea class="form-control tinymce" name="ticket_reply"><?php echo nullable_htmlentities($ticket_reply); ?></textarea>
</div>