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Merge pull request #682 from wrongecho/master 

Code tidy - ticket.php
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wrongecho 2023-05-14 19:50:14 +01:00 committed by GitHub
parent 994d2fa5e4 40a8c6d723
commit eb4c5cbf34
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1 changed files with 35 additions and 44 deletions
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ticket.php
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@ -118,14 +118,6 @@ if (isset($_GET['ticket_id'])) {
$location_zip = nullable_htmlentities($row['location_zip']);
$location_phone = formatPhoneNumber($row['location_phone']);
// REMOVING - doesn't work properly now that a ticket might be created by an agent or client
// Moving to ticket_source in future
//Ticket Created By
//$ticket_created_by = intval($row['ticket_created_by']);
//$ticket_created_by_sql = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by");
//$row = mysqli_fetch_array($ticket_created_by_sql);
//$ticket_created_by_display = nullable_htmlentities($row['user_name']);
if ($contact_id) {
//Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
@ -476,7 +468,7 @@ if (isset($_GET['ticket_id'])) {
</span>
<span class="ml-1">
<span class="ml-1">
<a href="#" tabindex="0" role="button" data-toggle="popover" title="Related Tickets" data-html="true" data-content="
Open tickets: <strong><a href='tickets.php?contact_id=<?php echo $contact_id; ?>&status=Open'><?php echo $ticket_related_open; ?></a></strong><br>
Closed tickets: <strong><a href='tickets.php?contact_id=<?php echo $contact_id; ?>&status=Closed'><?php echo $ticket_related_closed; ?></a></strong>
@ -484,9 +476,9 @@ if (isset($_GET['ticket_id'])) {
<span class="badge bg-secondary"><?php echo $ticket_related_total; ?></span>
</a>
</span>
<br>
<br>
<?php
@ -507,47 +499,47 @@ if (isset($_GET['ticket_id'])) {
<?php }
if (!empty($contact_mobile)) { ?>
<i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2 mb-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a>
<i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2 mb-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a>
<br>
<?php } ?>
<hr>
<?php
$sql_prev_ticket = "SELECT ticket_id, ticket_created_at, ticket_subject, ticket_status, ticket_assigned_to FROM tickets WHERE ticket_contact_id = " . intval($contact_id) . " AND ticket_id < " . intval($ticket_id) . " ORDER BY ticket_id DESC LIMIT 1";
$row = mysqli_fetch_assoc(mysqli_query($mysqli, $sql_prev_ticket));
$sql_prev_ticket = "SELECT ticket_id, ticket_created_at, ticket_subject, ticket_status, ticket_assigned_to FROM tickets WHERE ticket_contact_id = " . intval($contact_id) . " AND ticket_id < " . intval($ticket_id) . " ORDER BY ticket_id DESC LIMIT 1";
$row = mysqli_fetch_assoc(mysqli_query($mysqli, $sql_prev_ticket));
if ($row) {
$prev_ticket_id = intval($row['ticket_id']);
$prev_ticket_subject = htmlentities($row['ticket_subject']);
$prev_ticket_status = htmlentities($row['ticket_status']);
}
?>
if ($row) {
$prev_ticket_id = intval($row['ticket_id']);
$prev_ticket_subject = htmlentities($row['ticket_subject']);
$prev_ticket_status = htmlentities($row['ticket_status']);
}
<div class="row">
<div class="col-sm-12">
<?php if (!empty($prev_ticket_id)) { ?>
<i class="fa fa-history text-secondary ml-1 mr-2 mb-2"></i> <b>Previous ticket:</b>
<a href="ticket.php?ticket_id=<?php echo $prev_ticket_id; ?>"><?php echo $prev_ticket_subject; ?></a>
<br>
<?php if ($prev_ticket_status == 'Open') { ?>
<i class="fa fa-hourglass-start text-secondary ml-1 mr-2 mb-2"></i> <b>Status:</b>
<span class="text-danger"><?php echo $prev_ticket_status; ?></span>
<?php } else { ?>
<i class="fa fa-hourglass-start text-secondary ml-1 mr-2 mb-2"></i> <b>Status:</b>
<span class="text-success"><?php echo $prev_ticket_status; ?></span>
<?php } ?>
<?php } ?>
</div>
</div>
?>
<div class="row">
<div class="col-sm-12">
<?php if (!empty($prev_ticket_id)) { ?>
<i class="fa fa-history text-secondary ml-1 mr-2 mb-2"></i> <b>Previous ticket:</b>
<a href="ticket.php?ticket_id=<?php echo $prev_ticket_id; ?>"><?php echo $prev_ticket_subject; ?></a>
<br>
<?php if ($prev_ticket_status == 'Open') { ?>
<i class="fa fa-hourglass-start text-secondary ml-1 mr-2 mb-2"></i> <b>Status:</b>
<span class="text-danger"><?php echo $prev_ticket_status; ?></span>
<?php } else { ?>
<i class="fa fa-hourglass-start text-secondary ml-1 mr-2 mb-2"></i> <b>Status:</b>
<span class="text-success"><?php echo $prev_ticket_status; ?></span>
<?php } ?>
<?php } ?>
</div>
</div>
</div>
</div>
@ -560,7 +552,6 @@ if (isset($_GET['ticket_id'])) {
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created: <?php echo $ticket_created_at; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-history text-secondary mr-2 mb-2"></i>Updated: <strong><?php echo $ticket_updated_at; ?></strong></div>
<!--<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php // echo $ticket_created_by_display; ?></div>-->
<?php
if ($ticket_status == "Closed") {
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");