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Merge pull request #682 from wrongecho/master

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Code tidy - ticket.php
This commit is contained in:
wrongecho
2023-05-14 19:50:14 +01:00
committed by GitHub
parent 994d2fa5e4 40a8c6d723
commit eb4c5cbf34
1 changed files with 35 additions and 44 deletions
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63
ticket.php
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@@ -118,14 +118,6 @@ if (isset($_GET['ticket_id'])) {
$location_zip = nullable_htmlentities($row['location_zip']); $location_zip = nullable_htmlentities($row['location_zip']);
$location_phone = formatPhoneNumber($row['location_phone']); $location_phone = formatPhoneNumber($row['location_phone']);
// REMOVING - doesn't work properly now that a ticket might be created by an agent or client
// Moving to ticket_source in future
//Ticket Created By
//$ticket_created_by = intval($row['ticket_created_by']);
//$ticket_created_by_sql = mysqli_query($mysqli, "SELECT user_name FROM users WHERE user_id = $ticket_created_by");
//$row = mysqli_fetch_array($ticket_created_by_sql);
//$ticket_created_by_display = nullable_htmlentities($row['user_name']);
if ($contact_id) { if ($contact_id) {
//Get Contact Ticket Stats //Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id "); $ticket_related_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
@@ -476,7 +468,7 @@ if (isset($_GET['ticket_id'])) {
</span> </span>
<span class="ml-1"> <span class="ml-1">
<a href="#" tabindex="0" role="button" data-toggle="popover" title="Related Tickets" data-html="true" data-content=" <a href="#" tabindex="0" role="button" data-toggle="popover" title="Related Tickets" data-html="true" data-content="
Open tickets: <strong><a href='tickets.php?contact_id=<?php echo $contact_id; ?>&status=Open'><?php echo $ticket_related_open; ?></a></strong><br> Open tickets: <strong><a href='tickets.php?contact_id=<?php echo $contact_id; ?>&status=Open'><?php echo $ticket_related_open; ?></a></strong><br>
Closed tickets: <strong><a href='tickets.php?contact_id=<?php echo $contact_id; ?>&status=Closed'><?php echo $ticket_related_closed; ?></a></strong> Closed tickets: <strong><a href='tickets.php?contact_id=<?php echo $contact_id; ?>&status=Closed'><?php echo $ticket_related_closed; ?></a></strong>
@@ -486,7 +478,7 @@ if (isset($_GET['ticket_id'])) {
</span> </span>
<br> <br>
<?php <?php
@@ -507,7 +499,7 @@ if (isset($_GET['ticket_id'])) {
<?php } <?php }
if (!empty($contact_mobile)) { ?> if (!empty($contact_mobile)) { ?>
<i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2 mb-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a> <i class="fa fa-fw fa-mobile-alt text-secondary ml-1 mr-2 mb-2"></i><a href="tel:<?php echo $contact_mobile; ?>"><?php echo $contact_mobile; ?></a>
<br> <br>
<?php } ?> <?php } ?>
@@ -517,35 +509,35 @@ if (isset($_GET['ticket_id'])) {
<?php <?php
$sql_prev_ticket = "SELECT ticket_id, ticket_created_at, ticket_subject, ticket_status, ticket_assigned_to FROM tickets WHERE ticket_contact_id = " . intval($contact_id) . " AND ticket_id < " . intval($ticket_id) . " ORDER BY ticket_id DESC LIMIT 1"; $sql_prev_ticket = "SELECT ticket_id, ticket_created_at, ticket_subject, ticket_status, ticket_assigned_to FROM tickets WHERE ticket_contact_id = " . intval($contact_id) . " AND ticket_id < " . intval($ticket_id) . " ORDER BY ticket_id DESC LIMIT 1";
$row = mysqli_fetch_assoc(mysqli_query($mysqli, $sql_prev_ticket)); $row = mysqli_fetch_assoc(mysqli_query($mysqli, $sql_prev_ticket));
if ($row) { if ($row) {
$prev_ticket_id = intval($row['ticket_id']); $prev_ticket_id = intval($row['ticket_id']);
$prev_ticket_subject = htmlentities($row['ticket_subject']); $prev_ticket_subject = htmlentities($row['ticket_subject']);
$prev_ticket_status = htmlentities($row['ticket_status']); $prev_ticket_status = htmlentities($row['ticket_status']);
} }
?> ?>
<div class="row"> <div class="row">
<div class="col-sm-12"> <div class="col-sm-12">
<?php if (!empty($prev_ticket_id)) { ?> <?php if (!empty($prev_ticket_id)) { ?>
<i class="fa fa-history text-secondary ml-1 mr-2 mb-2"></i> <b>Previous ticket:</b> <i class="fa fa-history text-secondary ml-1 mr-2 mb-2"></i> <b>Previous ticket:</b>
<a href="ticket.php?ticket_id=<?php echo $prev_ticket_id; ?>"><?php echo $prev_ticket_subject; ?></a> <a href="ticket.php?ticket_id=<?php echo $prev_ticket_id; ?>"><?php echo $prev_ticket_subject; ?></a>
<br> <br>
<?php if ($prev_ticket_status == 'Open') { ?> <?php if ($prev_ticket_status == 'Open') { ?>
<i class="fa fa-hourglass-start text-secondary ml-1 mr-2 mb-2"></i> <b>Status:</b> <i class="fa fa-hourglass-start text-secondary ml-1 mr-2 mb-2"></i> <b>Status:</b>
<span class="text-danger"><?php echo $prev_ticket_status; ?></span> <span class="text-danger"><?php echo $prev_ticket_status; ?></span>
<?php } else { ?> <?php } else { ?>
<i class="fa fa-hourglass-start text-secondary ml-1 mr-2 mb-2"></i> <b>Status:</b> <i class="fa fa-hourglass-start text-secondary ml-1 mr-2 mb-2"></i> <b>Status:</b>
<span class="text-success"><?php echo $prev_ticket_status; ?></span> <span class="text-success"><?php echo $prev_ticket_status; ?></span>
<?php } ?> <?php } ?>
<?php } ?> <?php } ?>
</div> </div>
</div> </div>
@@ -560,7 +552,6 @@ if (isset($_GET['ticket_id'])) {
<div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div> <div class="ml-1"><i class="fa fa-fw fa-thermometer-half text-secondary mr-2 mb-2"></i><?php echo $ticket_priority_display; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created: <?php echo $ticket_created_at; ?></div> <div class="ml-1"><i class="fa fa-fw fa-calendar text-secondary mr-2 mb-2"></i>Created: <?php echo $ticket_created_at; ?></div>
<div class="ml-1"><i class="fa fa-fw fa-history text-secondary mr-2 mb-2"></i>Updated: <strong><?php echo $ticket_updated_at; ?></strong></div> <div class="ml-1"><i class="fa fa-fw fa-history text-secondary mr-2 mb-2"></i>Updated: <strong><?php echo $ticket_updated_at; ?></strong></div>
<!--<div class="ml-1"><i class="fa fa-fw fa-user text-secondary mr-2 mb-2"></i>Created by: <?php // echo $ticket_created_by_display; ?></div>-->
<?php <?php
if ($ticket_status == "Closed") { if ($ticket_status == "Closed") {
$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id"); $sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");