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https://github.com/itflow-org/itflow
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rename /user/ to /agent/ and update links to use agent/ instead
This commit is contained in:
johnnyq
163
agent/reports/ticket_summary.php
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163
agent/reports/ticket_summary.php
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@@ -0,0 +1,163 @@
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<?php
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require_once "includes/inc_all_reports.php";
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enforceUserPermission('module_support');
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if (isset($_GET['year'])) {
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$year = intval($_GET['year']);
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} else {
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$year = date('Y');
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}
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$sql_ticket_years = mysqli_query($mysqli, "SELECT DISTINCT YEAR(ticket_created_at) AS ticket_year FROM tickets ORDER BY ticket_year DESC");
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$sql_tickets = mysqli_query($mysqli, "SELECT ticket_id FROM tickets");
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// Track largest month for chart y-axis max
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$largest_ticket_month = 0;
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?>
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<!-- Responsive chart helpers -->
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<style>
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.chart-h-320 { position: relative; height: 320px; }
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@media (max-width: 576px) { .chart-h-320 { height: 260px; } }
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</style>
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<div class="card card-dark">
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<div class="card-header py-2">
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<h3 class="card-title mt-2"><i class="fas fa-fw fa-life-ring mr-2"></i>Ticket Summary</h3>
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<div class="card-tools">
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<button type="button" class="btn btn-primary d-print-none" onclick="window.print();"><i class="fas fa-fw fa-print mr-2"></i>Print</button>
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</div>
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</div>
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<div class="card-body p-0">
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<form class="p-3">
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<select onchange="this.form.submit()" class="form-control" name="year">
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<?php
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while ($row = mysqli_fetch_array($sql_ticket_years)) {
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$ticket_year = intval($row['ticket_year']); ?>
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<option <?php if ($year == $ticket_year) { ?> selected <?php } ?>><?php echo $ticket_year; ?></option>
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<?php } ?>
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</select>
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</form>
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<div class="px-3 pb-3">
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<div class="chart-h-320">
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<canvas id="tickets"></canvas>
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</div>
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</div>
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<div class="table-responsive-sm">
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<table class="table table-striped">
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<thead>
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<tr>
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<th class="text-right">January</th>
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<th class="text-right">February</th>
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<th class="text-right">March</th>
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<th class="text-right">April</th>
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<th class="text-right">May</th>
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<th class="text-right">June</th>
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<th class="text-right">July</th>
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<th class="text-right">August</th>
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<th class="text-right">September</th>
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<th class="text-right">October</th>
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<th class="text-right">November</th>
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<th class="text-right">December</th>
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<th class="text-right">Total</th>
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</tr>
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</thead>
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<tbody>
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<?php
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$total_tickets_for_all_months = 0;
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for ($month = 1; $month <= 12; $month++) {
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$sql_tickets = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS tickets_for_month FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month");
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$row = mysqli_fetch_array($sql_tickets);
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$tickets_for_month = intval($row['tickets_for_month']);
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if ($tickets_for_month > 0 && $tickets_for_month > $largest_ticket_month) {
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$largest_ticket_month = $tickets_for_month;
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}
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$total_tickets_for_all_months += $tickets_for_month; ?>
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<td class="text-right"><?php echo $tickets_for_month; ?></td>
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<?php } ?>
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<td class="text-right"><b><?php echo $total_tickets_for_all_months; ?></b></td>
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</tbody>
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</table>
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</div>
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</div>
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</div>
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<?php require_once "../../includes/footer.php"; ?>
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<script>
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// Bootstrap-like defaults for Chart.js v4
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Chart.defaults.font.family = '-apple-system,system-ui,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif';
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Chart.defaults.color = '#292b2c';
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(function () {
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var ctx = document.getElementById("tickets");
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if (!ctx) return;
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var dataPoints = [
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<?php
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// Recompute for the chart dataset (values already gathered above, but we echo directly again)
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for ($month = 1; $month <= 12; $month++) {
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$sql_tickets = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS tickets_for_month FROM tickets WHERE YEAR(ticket_created_at) = $year AND MONTH(ticket_created_at) = $month");
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$row = mysqli_fetch_array($sql_tickets);
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$tickets_for_month = intval($row['tickets_for_month']);
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echo "$tickets_for_month,";
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}
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?>
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];
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new Chart(ctx, {
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type: 'line',
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data: {
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labels: ["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],
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datasets: [{
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label: "Tickets Raised",
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fill: false,
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borderColor: "#007bff",
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pointBackgroundColor: "#007bff",
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pointBorderColor: "#007bff",
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pointHoverRadius: 5,
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pointHoverBackgroundColor: "#007bff",
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pointBorderWidth: 2,
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data: dataPoints
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}]
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},
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options: {
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responsive: true,
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maintainAspectRatio: false,
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scales: {
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x: {
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grid: { display: false },
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ticks: { maxTicksLimit: 12 }
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},
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y: {
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beginAtZero: true,
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min: 0,
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max: <?php
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// use your helper if available, otherwise largest_ticket_month as-is
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$max = max(5, $largest_ticket_month);
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echo function_exists('roundUpToNearestMultiple') ? roundUpToNearestMultiple($max) : $max;
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?>,
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ticks: { maxTicksLimit: 5, precision: 0 },
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grid: { color: "rgba(0, 0, 0, .125)" }
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}
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},
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plugins: {
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legend: { display: false }
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}
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}
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});
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})();
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</script>
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