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Fix dupe ticket numbering when being created in parallel Atomically update and get the next ticket number in one SQL query.

This commit is contained in:
johnnyq 2025-11-28 13:07:56 -05:00
parent c486e3fe62
commit f09d8ffe05
1 changed files with 39 additions and 34 deletions
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15
agent/post/ticket.php
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@ -50,9 +50,16 @@ if (isset($_POST['add_ticket'])) {
$contact = intval($row['contact_id']);
}
//Get the next Ticket Number and add 1 for the new ticket number
$ticket_number = $config_ticket_next_number;
$new_config_ticket_next_number = $config_ticket_next_number + 1;
// Atomically increment and get the new ticket number
mysqli_query($mysqli, "
UPDATE settings
SET
config_ticket_next_number = LAST_INSERT_ID(config_ticket_next_number),
config_ticket_next_number = config_ticket_next_number + 1
WHERE company_id = 1
");
$ticket_number = mysqli_insert_id($mysqli);
// Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
$config_ticket_prefix = sanitizeInput($config_ticket_prefix);
@ -63,8 +70,6 @@ if (isset($_POST['add_ticket'])) {
//Generate a unique URL key for clients to access
$url_key = randomString(156);
mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Agent', ticket_category = $category_id, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_billable = '$billable', ticket_status = '$ticket_status', ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_vendor_id = $vendor_id, ticket_location_id = $location_id, ticket_asset_id = $asset_id, ticket_created_by = $session_user_id, ticket_assigned_to = $assigned_to, ticket_contact_id = $contact, ticket_url_key = '$url_key', ticket_due_at = $due, ticket_client_id = $client_id, ticket_invoice_id = 0, ticket_project_id = $project_id");
$ticket_id = mysqli_insert_id($mysqli);