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Update ticket.php 

- added related tickets for same contact 
- future to do: when clock on related ticket number, open all tickets accordingly (open and closed)
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AFTECH.RO 2022-01-11 15:56:15 +00:00 committed by GitHub
parent 8e821b6e13
commit f41d015e0d
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1 changed files with 15 additions and 0 deletions
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ticket.php
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@ -97,6 +97,19 @@ if(isset($_GET['ticket_id'])){
}else{
$primary_contact_display = "<small class='text-danger'>Needs approval</small>";
}
$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status = 'open' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = $row['ticket_related_open'];
$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = $row['ticket_related_closed'];
$ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_total);
$ticket_related_total = $row['ticket_related_total'];
?>
@ -287,6 +300,8 @@ if(isset($_GET['ticket_id'])){
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo strtoupper($contact_name); ?></strong>
<br>
<i class="fa fa-fw fa-info-circle text-secondary ml-1 mr-2 mb-2"></i><?php echo $primary_contact_display; ?>
<br>
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i><strong>Related tickets:</strong> Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong>
<hr>
<?php
if(!empty($location_name)){