mirror of https://github.com/itflow-org/itflow
Updated more logging and alerting added ticket assignment user notifications
This commit is contained in:
johnnyq
parent
ef7ce283a1
commit
f7314adca1
27
post.php
27
post.php
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@ -6784,7 +6784,7 @@ if(isset($_POST['add_ticket'])){
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}
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// Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = '$session_name created ticket $config_ticket_prefix$ticket_number - $ticket_subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_number, company_id = $session_company_id");
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Create', log_description = '$session_name created ticket $config_ticket_prefix$ticket_number - $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_number, company_id = $session_company_id");
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$_SESSION['alert_message'] = "Ticket <strong>$config_ticket_prefix$ticket_number</strong> created";
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@ -6801,7 +6801,6 @@ if(isset($_POST['edit_ticket'])){
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$purifier_config = HTMLPurifier_Config::createDefault();
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$purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
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$purifier = new HTMLPurifier($purifier_config);
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$ticket_id = intval($_POST['ticket_id']);
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$assigned_to = intval($_POST['assigned_to']);
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$contact_id = intval($_POST['contact']);
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@ -6810,13 +6809,15 @@ if(isset($_POST['edit_ticket'])){
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$details = trim(mysqli_real_escape_string($mysqli,$purifier->purify(html_entity_decode($_POST['details']))));
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$vendor_id = intval($_POST['vendor']);
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$asset_id = intval($_POST['asset']);
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$client_id = intval($_POST['client_id']);
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$ticket_number = trim(strip_tags(mysqli_real_escape_string($mysqli,$_POST['ticket_number'])));
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mysqli_query($mysqli,"UPDATE tickets SET ticket_subject = '$subject', ticket_priority = '$priority', ticket_details = '$details', ticket_assigned_to = $assigned_to, ticket_contact_id = $contact_id, ticket_vendor_id = $vendor_id, ticket_asset_id = $asset_id WHERE ticket_id = $ticket_id AND company_id = $session_company_id");
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//Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id, company_id = $session_company_id");
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name modified ticket $ticket_number - $subject', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id, company_id = $session_company_id");
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$_SESSION['alert_message'] = "Ticket updated";
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$_SESSION['alert_message'] = "Ticket <strong>$ticket_number</strong> updated";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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@ -6834,6 +6835,7 @@ if(isset($_POST['assign_ticket'])){
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// Allow for un-assigning tickets
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if($assigned_to == 0){
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$ticket_reply = "Ticket unassigned.";
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$agent_name = "No One";
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} else {
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// Get & verify assigned agent details
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@ -6852,11 +6854,12 @@ if(isset($_POST['assign_ticket'])){
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}
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// Get & verify ticket details
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$ticket_details_sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject FROM tickets WHERE ticket_id = '$ticket_id' AND ticket_status != 'Closed'");
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$ticket_details_sql = mysqli_query($mysqli, "SELECT ticket_prefix, ticket_number, ticket_subject, ticket_client_id FROM tickets WHERE ticket_id = '$ticket_id' AND ticket_status != 'Closed'");
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$ticket_details = mysqli_fetch_array($ticket_details_sql);
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$ticket_prefix = $ticket_details['ticket_prefix'];
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$ticket_number = $ticket_details['ticket_number'];
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$ticket_subject = $ticket_details['ticket_subject'];
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$client_id = intval($ticket_details['ticket_client_id']);
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if(!$ticket_subject){
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$_SESSION['alert_type'] = "error";
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@ -6871,12 +6874,18 @@ if(isset($_POST['assign_ticket'])){
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mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id, company_id = $session_company_id") or die(mysqli_error($mysqli));
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// Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$ticket_subject ($ticket_id) - $ticket_reply', log_ip = '$session_ip', log_user_agent = '$session_user_agent', company_id = $session_company_id, log_user_id = $session_user_id");
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Modify', log_description = '$session_name reassigned ticket $ticket_prefix$ticket_number - $ticket_subject to $agent_name', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id, company_id = $session_company_id");
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// Email notification
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if (intval($session_user_id) !== $assigned_to) {
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if (intval($session_user_id) !== $assigned_to || $assigned_to !== 0) {
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mysqli_query($mysqli,"INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_client_id = $client_id, notification_user_id = $assigned_to, company_id = $session_company_id");
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$subject = "$config_app_name ticket $ticket_prefix$ticket_number assigned to you";
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$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>ID: $ticket_prefix$ticket_number<br> Subject: $ticket_subject <br><br>Thanks, <br>$session_name<br>ITFlow";
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$body = "Hi $agent_name, <br><br>A ticket has been assigned to you!<br><br>Ticket Number: $ticket_prefix$ticket_number<br> Subject: $ticket_subject <br><br>Thanks, <br>$session_name<br>$session_company_name";
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$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
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$config_ticket_from_email, $config_ticket_from_name,
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@ -6885,7 +6894,7 @@ if(isset($_POST['assign_ticket'])){
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}
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$_SESSION['alert_message'] = "Ticket re-assigned";
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$_SESSION['alert_message'] = "Ticket <strong>$ticket_prefix$ticket_number</strong> assigned to <strong>$agent_name</strong>";
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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@ -9,6 +9,8 @@
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</div>
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<form action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
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<input type="hidden" name="client_id" value="<?php echo $client_id; ?>">
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<input type="hidden" name="ticket_number" value="<?php echo "$ticket_prefix$ticket_number"; ?>">
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<div class="modal-body bg-white">
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<ul class="nav nav-pills nav-justified mb-3">
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