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Feature: Ticket Bulk Actions Assign Tech has been added, still work in progress, update ticket reply added tech notification add logging, do not allow to assign ticket on closed ticket and more refinements

This commit is contained in:
johnnyq 2024-01-26 17:12:57 -05:00
parent 937397e9c0
commit fd48d991d9
3 changed files with 280 additions and 185 deletions
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22
post/ticket.php
View File

@ -466,6 +466,28 @@ if (isset($_GET['delete_ticket'])) {
}
if (isset($_POST['bulk_assign_ticket'])) {
// Role check
validateTechRole();
// POST variables
$assign_to = intval($_POST['assign_to']);
// Assign Tech to Selected Tickets
if (!empty($_POST['ticket_ids'])) {
foreach($_POST['ticket_ids'] as $ticket_id) {
$ticket_id = intval($ticket_id);
mysqli_query($mysqli,"UPDATE tickets SET ticket_assigned_to = $assign_to WHERE ticket_id = $ticket_id");
}
}
$_SESSION['alert_message'] = "Bulk Assigned Tickets";
header("Location: " . $_SERVER["HTTP_REFERER"]);
}
if (isset($_POST['add_ticket_reply'])) {
validateTechRole();

46
ticket_bulk_assign_modal.php Normal file
View File

@ -0,0 +1,46 @@
<div class="modal" id="bulkAssignTicketModal" tabindex="-1">
<div class="modal-dialog">
<div class="modal-content bg-dark">
<div class="modal-header">
<h5 class="modal-title"><i class="fa fa-fw fa-user-check mr-2"></i>Bulk Assigning Selected Tickets:</strong></h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<div class="modal-body bg-white">
<div class="form-group">
<label>Assign to</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
</div>
<select class="form-control select2" name="assign_to">
<option value="0">Not Assigned</option>
<?php
$sql_users_select = mysqli_query($mysqli, "SELECT * FROM users
LEFT JOIN user_settings on users.user_id = user_settings.user_id
WHERE user_role > 1
AND user_archived_at IS NULL
ORDER BY user_name DESC"
);
while ($row = mysqli_fetch_array($sql_users_select)) {
$user_id_select = intval($row['user_id']);
$user_name_select = nullable_htmlentities($row['user_name']);
?>
<option value="<?php echo $user_id_select; ?>"><?php echo $user_name_select; ?></option>
<?php } ?>
</select>
</div>
</div>
</div>
<div class="modal-footer bg-white">
<button type="submit" name="bulk_assign_ticket" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Bulk Assign</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
</div>
</div>
</div>
</div>

397
tickets.php
View File

@ -102,11 +102,9 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
</small>
</h3>
<div class='card-tools'>
<div class="float-left">
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
<i class="fas fa-plus mr-2"></i>New Ticket
</button>
</div>
<button type="button" class="btn btn-primary" data-toggle="modal" data-target="#addTicketModal">
<i class="fas fa-plus mr-2"></i>New Ticket
</button>
</div>
</div>
<div class="card-body">
@ -123,19 +121,34 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
</div>
</div>
<div class="col-sm-8">
<div class="btn-group btn-group-lg float-right">
<button class="btn btn-outline-dark dropdown-toggle" style="border-top-right-radius: 0; border-bottom-right-radius: 0;" type="button" id="dropdownMenuButton"
data-toggle="dropdown">
<i class="fa fa-fw fa-envelope"></i> My Tickets
</button>
<div class="dropdown-menu">
<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
<div class="float-right">
<div class="btn-group">
<button class="btn btn-outline-dark dropdown-toggle" style="border-top-right-radius: 0; border-bottom-right-radius: 0;" type="button" id="dropdownMenuButton"
data-toggle="dropdown">
<i class="fa fa-fw fa-envelope"></i> My Tickets
</button>
<div class="dropdown-menu">
<a class="dropdown-item" href="?status=Open&assigned=<?php echo $session_user_id ?>">Active tickets (<?php echo $user_active_assigned_tickets ?>)</a>
<a class="dropdown-item " href="?status=Closed&assigned=<?php echo $session_user_id ?>">Closed tickets</a>
</div>
<a href="?assigned=unassigned" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i>
Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
<!-- <a href="#" class="btn btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>-->
<div class="dropdown ml-2" id="multiActionButton" hidden>
<button class="btn btn-default dropdown-toggle" type="button" data-toggle="dropdown">
<i class="fas fa-fw fa-list mr-2"></i>Selected (<span id="selectedCount">0</span>)
</button>
<div class="dropdown-menu">
<a class="dropdown-item" href="#" data-toggle="modal" data-target="#bulkAssignTicketModal">
<i class="fas fa-fw fa-user-check mr-2"></i>Assign Tech
</a>
</div>
</div>
</div>
<a href="?assigned=unassigned" class="btn btn-outline-danger"><i class="fa fa-fw fa-exclamation-triangle"></i>
Unassigned Tickets | <strong> <?php echo $total_tickets_unassigned; ?></strong></a>
<!-- <a href="#" class="btn btn-outline-info"><i class="fa fa-fw fa-cogs"></i> Tasks</a>-->
</div>
</div>
</div>
@ -235,196 +248,210 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
</div>
</form>
<hr>
<div class="table-responsive-sm">
<table class="table table-striped table-borderless table-hover">
<thead class="text-dark <?php if ($num_rows[0] == 0) {
echo "d-none";
} ?>">
<tr>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">Client / Contact</a>
</th>
<?php if ($config_module_enable_accounting) {
?>
<th class="text-center"><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">Billable</a>
<form id="multi_actions" action="post.php" method="post">
<input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token'] ?>">
<div class="table-responsive-sm">
<table class="table table-striped table-borderless table-hover">
<thead class="text-dark <?php if ($num_rows[0] == 0) {
echo "d-none";
} ?>">
<tr>
<td class="pr-0">
<div class="form-check">
<input class="form-check-input" id="selectAllCheckbox" type="checkbox" onclick="checkAll(this)">
</div>
</td>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_number&order=<?php echo $disp; ?>">Number</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_subject&order=<?php echo $disp; ?>">Subject</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=client_name&order=<?php echo $disp; ?>">Client / Contact</a>
</th>
<?php
}
?>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a>
</th>
</tr>
</thead>
<tbody>
<?php
while ($row = mysqli_fetch_array($sql)) {
$ticket_id = intval($row['ticket_id']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_billable = intval($row['ticket_billable']);
$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == "Closed") {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
}
} else {
$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
}
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
$client_id = intval($row['ticket_client_id']);
$client_name = nullable_htmlentities($row['client_name']);
$contact_id = intval($row['ticket_contact_id']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_title = nullable_htmlentities($row['contact_title']);
$contact_email = nullable_htmlentities($row['contact_email']);
$contact_phone = formatPhoneNumber($row['contact_phone']);
$contact_extension = nullable_htmlentities($row['contact_extension']);
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
if ($ticket_status == "Pending-Assignment") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Assigned") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "In-Progress") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
} elseif ($ticket_status == "Auto Close") {
$ticket_status_color = "dark";
} elseif ($ticket_status == "Client-Replied") {
$ticket_status_color = "warning";
} else{
$ticket_status_color = "secondary";
}
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_color = "warning";
} else{
$ticket_priority_color = "info";
}
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == "Closed") {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
}
} else {
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
}
if (empty($contact_name)) {
$contact_display = "-";
} else {
$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
}
$asset_id = intval($row['ticket_asset_id']);
$vendor_id = intval($row['ticket_vendor_id']);
?>
<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
<td>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
</a>
</td>
<td>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
</td>
<td>
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
<div class="mt-1"><?php echo $contact_display; ?></div>
</td>
<?php if ($config_module_enable_accounting) {
?>
<td class="text-center">
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
?>
<th class="text-center"><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_billable&order=<?php echo $disp; ?>">Billable</a>
</th>
<?php
if ($ticket_billable == 1) {
echo "<span class='badge badge-pill badge-success'>$</span>";
} else {
echo "<span class='badge badge-pill badge-secondary'>X</span>";
}
?></td>
<?php
}
}
?>
<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
<td><?php echo $ticket_updated_at_display; ?></td>
<td>
<?php echo $ticket_created_at_time_ago; ?>
<br>
<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
</td>
</tr>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_priority&order=<?php echo $disp; ?>">Priority</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_status&order=<?php echo $disp; ?>">Status</a>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=user_name&order=<?php echo $disp; ?>">Assigned</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_updated_at&order=<?php echo $disp; ?>">Last Response</a>
</th>
<th><a class="text-dark"
href="?<?php echo $url_query_strings_sort; ?>&sort=ticket_created_at&order=<?php echo $disp; ?>">Created</a>
</th>
</tr>
</thead>
<tbody>
<?php
if ($ticket_status !== "Closed") {
// Temp performance boost for closed tickets, until we move to dynamic modals
while ($row = mysqli_fetch_array($sql)) {
$ticket_id = intval($row['ticket_id']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
$ticket_billable = intval($row['ticket_billable']);
$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
if (empty($ticket_updated_at)) {
if ($ticket_status == "Closed") {
$ticket_updated_at_display = "<p>Never</p>";
} else {
$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
}
} else {
$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
}
$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
$client_id = intval($row['ticket_client_id']);
$client_name = nullable_htmlentities($row['client_name']);
$contact_id = intval($row['ticket_contact_id']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_title = nullable_htmlentities($row['contact_title']);
$contact_email = nullable_htmlentities($row['contact_email']);
$contact_phone = formatPhoneNumber($row['contact_phone']);
$contact_extension = nullable_htmlentities($row['contact_extension']);
$contact_mobile = formatPhoneNumber($row['contact_mobile']);
if ($ticket_status == "Pending-Assignment") {
$ticket_status_color = "danger";
} elseif ($ticket_status == "Assigned") {
$ticket_status_color = "primary";
} elseif ($ticket_status == "In-Progress") {
$ticket_status_color = "success";
} elseif ($ticket_status == "Closed") {
$ticket_status_color = "dark";
} elseif ($ticket_status == "Auto Close") {
$ticket_status_color = "dark";
} elseif ($ticket_status == "Client-Replied") {
$ticket_status_color = "warning";
} else{
$ticket_status_color = "secondary";
}
require "ticket_assign_modal.php";
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
} elseif ($ticket_priority == "Medium") {
$ticket_priority_color = "warning";
} else{
$ticket_priority_color = "info";
}
$ticket_assigned_to = intval($row['ticket_assigned_to']);
if (empty($ticket_assigned_to)) {
if ($ticket_status == "Closed") {
$ticket_assigned_to_display = "<p>Not Assigned</p>";
} else {
$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
}
} else {
$ticket_assigned_to_display = nullable_htmlentities($row['user_name']);
}
require "ticket_edit_priority_modal.php";
if (empty($contact_name)) {
$contact_display = "-";
} else {
$contact_display = "$contact_name<br><small class='text-secondary'>$contact_email</small>";
}
$asset_id = intval($row['ticket_asset_id']);
$vendor_id = intval($row['ticket_vendor_id']);
?>
<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?>">
<td class="pr-0">
<div class="form-check">
<input class="form-check-input" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
</div>
</td>
<td>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>">
<span class="badge badge-pill badge-secondary p-3"><?php echo "$ticket_prefix$ticket_number"; ?></span>
</a>
</td>
<td>
<a href="ticket.php?ticket_id=<?php echo $ticket_id; ?>"><?php echo $ticket_subject; ?></a>
</td>
<td>
<a href="client_tickets.php?client_id=<?php echo $client_id; ?>"><strong><?php echo $client_name; ?></strong></a>
<div class="mt-1"><?php echo $contact_display; ?></div>
</td>
<?php if ($config_module_enable_accounting) {
?>
<td class="text-center">
<a href="#" data-toggle="modal" data-target="#editTicketBillableModal<?php echo $ticket_id; ?>">
<?php
if ($ticket_billable == 1) {
echo "<span class='badge badge-pill badge-success'>$</span>";
} else {
echo "<span class='badge badge-pill badge-secondary'>X</span>";
}
?></td>
<?php
}
?>
<td><a href="#" data-toggle="modal" data-target="#editTicketPriorityModal<?php echo $ticket_id; ?>"><span class='p-2 badge badge-pill badge-<?php echo $ticket_priority_color; ?>'><?php echo $ticket_priority; ?></span></a></td>
<td><span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span></td>
<td><a href="#" data-toggle="modal" data-target="#assignTicketModal<?php echo $ticket_id; ?>"><?php echo $ticket_assigned_to_display; ?></a></td>
<td><?php echo $ticket_updated_at_display; ?></td>
<td>
<?php echo $ticket_created_at_time_ago; ?>
<br>
<small class="text-secondary"><?php echo $ticket_created_at; ?></small>
</td>
</tr>
<?php
if ($ticket_status !== "Closed") {
// Temp performance boost for closed tickets, until we move to dynamic modals
require "ticket_assign_modal.php";
require "ticket_edit_priority_modal.php";
if ($config_module_enable_accounting) {
require "ticket_edit_billable_modal.php";
}
if ($config_module_enable_accounting) {
require "ticket_edit_billable_modal.php";
}
}
}
?>
?>
</tbody>
</table>
</div>
</tbody>
</table>
</div>
<?php require_once "ticket_bulk_assign_modal.php"; ?>
</form>
<?php require_once "pagination.php";
?>
</div>
</div>
<script src="js/multi_actions.js"></script>
<?php
require_once "ticket_add_modal.php";
require_once "footer.php";
?>