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Feature: Ticket Bulk Actions Assign Tech has been added, still work in progress, update ticket reply added tech notification add logging, do not allow to assign ticket on closed ticket and more refinements

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johnnyq
2024-01-26 17:12:57 -05:00
parent 937397e9c0
commit fd48d991d9
3 changed files with 280 additions and 185 deletions
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46
ticket_bulk_assign_modal.php Normal file
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<div class="modal" id="bulkAssignTicketModal" tabindex="-1">
<div class="modal-dialog">
<div class="modal-content bg-dark">
<div class="modal-header">
<h5 class="modal-title"><i class="fa fa-fw fa-user-check mr-2"></i>Bulk Assigning Selected Tickets:</strong></h5>
<button type="button" class="close text-white" data-dismiss="modal">
<span>&times;</span>
</button>
</div>
<div class="modal-body bg-white">
<div class="form-group">
<label>Assign to</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-user-check"></i></span>
</div>
<select class="form-control select2" name="assign_to">
<option value="0">Not Assigned</option>
<?php
$sql_users_select = mysqli_query($mysqli, "SELECT * FROM users
LEFT JOIN user_settings on users.user_id = user_settings.user_id
WHERE user_role > 1
AND user_archived_at IS NULL
ORDER BY user_name DESC"
);
while ($row = mysqli_fetch_array($sql_users_select)) {
$user_id_select = intval($row['user_id']);
$user_name_select = nullable_htmlentities($row['user_name']);
?>
<option value="<?php echo $user_id_select; ?>"><?php echo $user_name_select; ?></option>
<?php } ?>
</select>
</div>
</div>
</div>
<div class="modal-footer bg-white">
<button type="submit" name="bulk_assign_ticket" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Bulk Assign</button>
<button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
</div>
</div>
</div>
</div>